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Printer not receiving jobs

My office has a Kyocera FS 9520 DN KX. Our printer was working fine until a couple of weeks ago. Now the printer is not receiving jobs and there is no error message. The only error message is on the computer that sent the print jobs. My solution so far has been to turn off the printer for 10 seconds then turn it back on. Usually at this point the print jobs in cue start to print again. This happens with no frequency, sometimes the printer runs for hours without an error, sometimes it runs for 10 minutes until it stops. Any suggestions?


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Re: Printer not receiving jobs

I have a Mac Book/Leopard & when I try to print to my HP 2410, it works for 2-3 weeks & then I can not get it to print.  I call Tech Support thru Apple & they reroute my Airport Extreme & change passwords, & reinstall " Mac Os X Install Disc 1" which sometimes means being on the telephone for a couple of hours only to have it last a week or two & we have to go thru the same thing again.  They tell me that my HP 2410 must be going into the "sleep mode" & the printer will not print.  I don't know if going in & "waking up" the printer each time I want to print would solve the problem or not.  Do you have any suggestions??    Thank you---Leon

Posted on Mar 23, 2008

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Re: Printer not receiving jobs

Hi Mark, first of all,You need to check ports on Your PC ,if this printer is networked.Second, try to set sleep or Energy saver mode on printer to highest possible time.To do that,just press "Menu" key on printer control panel and go through menu to find sleep mode.And maybe best solution is to upgrade firmware on your respectable machine.For that, You need :Compact Flash card type 1,Card reader,and firmware.Obtain or download firmware files or informations about that from Kyocera web site or from Kyocera service partner in Your country. Copy unzipped files to CF card(you need to format CF card on printer -Read user manual )Switch off printer.Push card in CF Card Slot in printer.switch on printer and wait till all light flashing on printer control panel.Switch off printer and remove CF card.You can contact me if you have any problems about that machine.BR

Posted on Nov 29, 2007

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