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Posted on Aug 10, 2009
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I Have HPofficejet 5510.some pages fax while some do not. I get communication error message. Please help

1 Answer

Joe Goldman

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  • Expert 337 Answers
  • Posted on Aug 11, 2009
Joe Goldman
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Joined: Aug 08, 2009
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Sounds like some bad copper wire somewhere:

Try replacing the telephone wire between the fax machine and the wall.
If you have dsl, make sure the fax phone wire is plugged into a filter.
Try setting the fax machine to transmitreceive at a slower speed.
This could indicate a problem with your phone wires. Is there static on your phone line?
Maybe give your telephone company a call and have them check the line(s).

Hope this helps!

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Related Questions:

0helpful
1answer

What's error 345 with HPOfficejet j5780 all in one while faxing?

Hello,

error 345 while faxing is related to Communication error. This error is not related to printer hardware issue.
Below are the possibilities ....
  1. The remote machine failed to respond to a fax command from the local machine because the connection was interrupted.
  2. The remote machine failed to respond to a fax command from the local machine because the connection was interrupted.
  3. The remote user pressed the Stop key while the reception was in progress.

    The suggested solution would be as follows....
  • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
  • Try sending at a lower transmission speed.
0helpful
3answers

5510 all in one, my fax has stopped working. I reinstalled the 5510, the wizard set up my fax, it rings, picks up, BUT doesn't do anything else. Try to send and it sounds like it doesn't dial out? It...

Hello,

First, I would suggest suggest you reset the FAX. If resetting does not solve the problem, you can then read and follow instructions on this link; http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01669298&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=311255


1. Remove all of the paper loaded in the main input tray.

2. Press the power button to turn off the HP fax product.

3. Disconnect the USB cable from the back of the HP fax product.

4. Disconnect the power cord from the back of the HP fax product and from the electrical
outlet, and then wait one minute.

5. Reconnect the power cord to the electrical outlet.

6. Reconnect the power cord to the back of the HP fax product.

7. Press the power button to turn on the HP fax product.

8. Reconnect the USB cable to the back of the HP fax product.

9. Replace the paper in the main input tray.

10. Use the HP Fax Test Service to try to send and receive a fax.

Good luck.
1helpful
1answer

How to stop to print the journal after send fax everytime?

Sending Confirmation
This report shows the fax number, the number of pages, elapsed time of
the operation, the communication mode, and the communication results.
You can set up your machine to print the message confirmation report in
one of the following ways (see page 5.3):
• Automatically after each transmission (ON)
• Automatically only if an error occurs during transmission (ERR)
• No report printed at all (OFF). You can print this report manually at
any time you want.
SENDING CONFIRM - A confirmation report shows whether the
transmission was successful or not, how many pages were sent, etc.
Select ON to print a confirmation report automatically each time you
send a fax.
Select OFF to turn this feature off.
Select ERROR to print only when an error occurs and the transmission
was not successful.
0helpful
1answer

My hp 5510 all-in-one won't scan photos

Unfortunately the 5510 is no longer supported by HP for OS X 10.5.x and up. On the Apple tech site, they actually redirect you to a page the HP upgrade page (read: buy a new one).

If anyone can think of any 3rd part software that works with this, please post!

Thanks!
0helpful
1answer

I've tried trouble shooting "print cartridge error" plus print still in queue message. I've cleared both but messages still returns with copy, fax and scan lights blinking.I've tried the posted fixes but...

I had this exact error not to long ago. There was nothing in the book to help. I just finally changed my black ink cartridge. That stopped the error message.

So if you haven't tried that, put in new cartridges. Hope this helps.... :0)
0helpful
2answers

Printing message problems

its not an ink problem but a mechanism problem many things can lead to this: say bad film, week rollers and etc so loos the nprinter n make sure all the mechanism are in place.
0helpful
1answer

Fax with hp 5510 printer all in one

Fax from top of machine, not from glass
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