I'm afraid I have some bad news for you I think, I had the exact same problem and i took it in to get looked at by a sony autohised repairer and they quote me $488 to fix it they say it needs a new hard drive.
You can get it checked out I wasted $50 just for them to look at.
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Sounds like a sound issue. i would send it back to SONY and demand that they either, give you a full written explanation of how to fix, or fix it themselves. (they wouldn't be bothered to write it out...)
SONY Walkman MP3 players are incapable to transfer from the player to PC. It's a copyright thing. since your hard drive was replaced, your PC is no longer the same one that the player originally had tracks transferred from (according the the MP3 player). So, ultimately, those tracks will remain on the player until you remove them, they cannot be transferred back to a PC. I understand the annoyance, it's a pointless function, but for some reason, it has importance to SONY.
I'm sure as a new buyer, the last owner did not tell you this. This is what the player does. there will not be full, white battery until you remove the USB, usually, i leave my player on for about 2 hours to be sure. the 'Connecting to PC' screen is what the standard screen is during USB connection to the PC is. Once you remove the connection (remove the USB from the PC for the player) it will jump to a new screen. 'Creating Database'. Don't worry, your player is not frozen, it's standard.
If you want to convert your Sony Atrac formatted tracks to normal MP3's you should download and run Grab Your Music:
It's not a 10 minute job, read the docs get it started and let it run for an hour or so.