Question about Canon DV-MV830i Mini DV Digital Camcorder

1 Answer

Tape insertion hi, the camera will let me put a tape in but won't retract the tape into the camcorder, when i remove the tape the retracting mechanism works fine.on the screen the message says to remove the tape.please help

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  • muzzle Feb 11, 2008

    This also happened to me, after having problems with the heads, and power issues. I think it is to do with the heads, possibly condensation.

  • Anonymous Apr 07, 2008

    I have the same problem. It won't retract when I put a cassette in. What can I do?

  • Anonymous Apr 14, 2008

    hey i got the same prob with the camcoder..any help?

  • bensmith May 31, 2008

    same problem, just keeps spitting it back out and saying "remove cassette"

  • Anonymous Nov 30, 2008

    Same problem.

    Camera only 2 years old . disgusting.

    Cant even accept head cleaning tape.

  • wickedboyno1 Dec 11, 2008

    wont work with old tapes or new. old one was inside camera, and had been sat in there a while. as soon as i turned the camera on, it spat the casst out and refused to take anymore in.

    any luck?


  • smoody39 Dec 20, 2008

    I've had this camera for just over 2 years its been hardly used, really annoyed!!!!!!!!!!!!

  • jacBE Apr 06, 2009

    Tape mechanism fine but when i put tape in nothing happens for 5 seconds then remove casette beeps up on screen :( Won't load any cassette.

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It's dirty inside, you need to send it off to be cleaned.

Posted on Jun 12, 2008

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SOURCE: Camera will not insert tape. Mechanism works OK without tape. Sony dcr-hc42

A C31:40 error indicates that the drum (the spinning video head) is either not spinning or is not supplying a signal to the main computer to tell the computer it is spinning. It could be a bad drum or a loose connection. It will likely take a qualified technician to verify the diagnosis.

Posted on Oct 20, 2008

  • 2 Answers

SOURCE: Cannot insert tape into canon MV800. Always ejects

Hi Everyone,

our MV800 was doing the the same so i "accidentally" dropped it (i got a bit frustrated and it was out of warranty) and now it works fine. please note it dropped about half a meter on carpeted floor while it was off.

Hope this helps


Posted on Dec 18, 2008

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My name is Rick and I am the owner and technician of Discount Camera Repair. The problem you are experiencing can be repaired fairly inexpensively but will require disassembly by a qualified technician. The camera will need to be disassembled to remove the tape mechanism and then the tape mechanism will need to be disassembled to repair. If I can be of any help please call or email me and I'll get the camera working for you.

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The fault seems to be in the sensor and the mode switch of the loading system which is connected with the main controller processor and loading driver.
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Also the tape seems to load with a false detection of the cassette within when the tray is closed for this reason of the failure along with a possible misplaced mode switch settings. This triggers to make the loading move without a reason and so can be due to failure of the the mode switch or unbalanced settings.You will need some experience to remove the tray unit, then check on the IR sensors and also check the settings of the loading drive and mode switch.

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Cannot insert tape into canon MV800. Always ejects


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our MV800 was doing the the same so i "accidentally" dropped it (i got a bit frustrated and it was out of warranty) and now it works fine. please note it dropped about half a meter on carpeted floor while it was off.

Hope this helps


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I believe that you have a problem where the tape is not being taken completely back into the cassette housing. Either the tape is bad and jammed or the idler is slipping. As it starts to eject pressure is put on the eject mechanism and it stops and reverses (as it is suppose to) to keep from damaging the camcorder. Unless you are familiar with camcorder repair you could do more harm than good forcing the unit open or trying to get the tape out. You should take it to a repair shop and let an expert take care of it. It shouldn't cost much to remove the tape and check for damage. Perhaps $50 to $100 US. Good luck.

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