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You have not mention what Operating system is on your PC.
For Windows OS XP, you just have to install at least XP Service Pack 2 or higher... and the USB 2.0 ports will function. For Vista & Win 7 OS, the USB 2.0 drivers is in the Operating System when you install Windows.
Unlikely to be issues with the OS. Have you recently upgraded to Win 7 from Vista or XP? and did the USB ports work with this OS? Do ALL usb ports fail or is it just one or two and are these the front USB's or rear USBs?
first check whether ur os is windows 98 or xp if it is 98 then for any device u need usb driver. if it is xp ten its ok. check the device manager whether usb driver is loaded in ur system. right click on my computer icon not the shortcut icon. then select mange then select the device manager from the option available on left hand side of the window. then check the usb section whether any driover is loaded into ur system. if not then install from ur motherboard cd. if that also does not work them u need a replace of the usb port.
tell me u have a error message window cannot recognise the usb. if this appears then it need a replacement of the port. thank u
I cant figure out a solution exactly as you have already tried things people have told you previously. but as far as i know dell should solve your problem for free instead of telling you to fix it. did you try contacting them and are you in your warrenty period?