Question about NEC Electra Elite DTU 16D-2 Corded Phone

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NEC 16D-2 I have just started a new job. The person that had my office prior to me placed a security code on the voice mail and did not communicate this info when they departed. How can I delete and/or reset the security code so that I can access the voicemail?

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Re: NEC 16D-2

You should have a computer somewhere in the building running callexpress that controls the voicemail for each extensiion,

Find the computer and simply go into the configure screen of the extension you need to unlock and change the password to 0000

Posted on Jan 28, 2008

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How can I set up a new voice mail in a new office without that person code

Whoever is the voicemail administrator in your office can reset the password to default or the mailbox to new. Very often no one takes this responsibility, so you may need to call your service company to do this, sometimes remotely.

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How do i set up voice mail on NEC DTU 16D 2?

You need a laptop hooked up to the vmail system and or do via from telephone form system mangers mailbox.
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Need to reset nec phone

Easiest way to reset the phone is to unplug it then plug it back in. If you are talking about resetting the voicemail associated with the phone extension, that's a little more involved.If you need the voice mail reset, you need to have the voice mail administrator (typically the receptionist) go into his/her voice mail and choose the MGR option if using the display "softkeys" and follow the prompts to reset the users security code or voice mail acct. If softkeys aren't available, follow the voice prompts to "system manager" and either delete the security code or reset the extensions voice mail entirely.

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Do you mean check your v/m for your extension from somewhere other than your office by calling in?
If so, it would depend on how calls are answered at your office. If someone answers, have them transfer you to the ext number for VM. If you have an auto-attendant, or a DID directed to your extension, call and wait 'til VM answers.
Assuming the default settings are in place, dial "9" + your ext number, then your security code if you have one.

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Delete old voice mail - program new voice mail

You can usually access the system voice mail setup from any extension.

Press Speaker

Dial ext 200.

When asked for security code, dial *,2,# (dial it twice if there is no code).

When main greeting begins, dial 632.

Using the soft keys under the display, press MORE, then MGR, then CHBX or, follow voice prompts if non-display phone.

Follow voice prompts. Remember, 1=Yes, 2=No.

Mar 10, 2008 | NEC Electra Elite DTU 16D-2 Corded Phone

1 Answer

Will Not go to voice mail

Jennifer209, if you press FEATURE + the button VM is pre-programmed on what does it display? It should show the extension number pilot to VM. If you call it directly, what happens? If you get no answer calling it directly, your VM may be down.

Kaait, is it getting into the VM that's the problem, or doing things inside the mailbox that is the problem?

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1 Answer

Unlocking the security cide to access teh mailbox?

Find out who has administrator access (usually extension 100) and use that phone, call voicemail, press "more" press "MGR" press "CHBX" listen to the voicemail which will prompt/ask you if you want to delete the security code. Say yes!

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