Question about Pitney Bowes 9920 Plain Paper Fax

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Fax nightmare!!! Hi experts, My buddy had a Brother fax machine and asked me to look at it. When you pick up the handset the line sounded ok but after a few seconds the line would give the engaged tone. Hanging up the handset made no difference the engaged tone persisted. By restarting the fax it was ok until you lift the receiver again. We can dial the number and the fax rings and answers but try to either lift the receiver or send a fax using on hook dialling and the line picks up and is almost immediately engaged. A normal phone works ok in this socket, I tried 2 different phones. He has a DSL line so I plugged in a DSL filter, same problem. I remembered a previous problem I has some time back and it was the phone cable that what wrong so I got a replacement from Brother, no joy there either. The fax is a multi function type, so he said he'd just buy a normal cheap fax machine for faxing and use the other for printing scanning etc. as we both assumed at this stage that there was some damage maybe by a lightning stike to the telephony bits. New fax just arrived and he plugged it in, SAME bloomin problem. He has two phones in his house and one dsl modem. The phones all work fine.Help!

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Re: Fax nightmare!!!

If you have a BT line and use the 1571 answering facility , when you have a message waiting the dialling tone changes from a constant tone to a split tone. This is to let you know that you have one or more messages waiting.

In order to get the dialling tone to revert to the constant tone you have to deal with the waiting messages in accordance with the options provided i.e Save, Listen Again or Delete. BT say the Split Tone is to let subscribers know when they have a message waiting. This should resolve the Fax problem.

It certainly worked for my phone/fax system.

Good Luck


Posted on Feb 16, 2008

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Oops, I disconnected from the chat with you after I said I would stay connected. If you have any other questions, feel free to ask them here. Just for our knowledge base, in case anyone else has this problem - it turned out to be a short in the phone line. When picking up the handset connected to the fax machine, there was no dial tone. When connecting the fax machine to another phone line, the dial tone returned. After swapping out the phone cord between the wall and the fax machine to be sure that wasn't the problem, Jriedel is now talking to the phone company about it.

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