Question about Hitachi 50V710 50" Rear Projection HDTV-Ready Television
I have been told I need a new optical block to correct a yellow screen.
I was told this is a known problem with Hitachi by one of their authorized service dealers, but customer relations is stonewalling me on this. Any ideas?
I contacted Hitachi (800-448-2244) on 02-18-09 and spoke with customer service rep. name Joyce. I explained the yellow in the middle of the screen and told here a Tech came out and said that the problem was the light engine not the light unit. She immediately said that she would send a brand new Light Engine to the repair company that diagonsed the problem. She said I would have to pay for labor. The light engine is a $1000+ part and the repair company said labor would be $300 dollars. The key is you have to say that a tech looked at it and diagonsed it as the light engine and not the light unit. Find a repair company in your area and let the customer service rep. know that they looked at it about a month ago and you can't find the paperwork. The customer service rep will then recommend a company in your area to come and look at the TV. The tech company will probably charge a tech fee $100+ dollars, and about $300 for labor, all total $400 for parts and labor is not bad when the Light Engine itself is a $1000+ part. Hope this helps.
Posted on Feb 18, 2009
Same problem here as well with my Hitachi 50v710. It's a small yellow spot in the center of the screen. I guess it will get larger over time. My set is aprox 2 years old.
Posted on Aug 16, 2008
Same problem here on my Hitachi 50v710 about 3 years old, getting yellow around the edges.
This is dissapointing to see the only suggested solution would cost over 1000$!!!
Posted on Jul 15, 2008
Hi, whoever told you optical block was correct and this is a major problem with many different makes not just Hitachi.
All you can do is keep asking to speak to the next higher up person at customer service, this is a high failure high dollar repair and they should cut you some slack, good luck with it,
Posted on Nov 30, 2007
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