Question about GE Nautilus 24" Built-in Dishwasher

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GE Nautilus dishwasher wont run

5 yr old GE Nautilus dishwasher won't run. I did the following:
1) Loaded dishes
2) Put dishwasher liquid
3) Selected Normal Wash cycle
4) Turned the knob to "Start"

I could hear water filling up in the dishwasher. Once that is complete, the dishwasher doesn't run, though the dial keeps ticking away.

I bought the house with this dishwasher only 2 weeks ago, and am trying to see if it has any problem. Any assistance is appreciated.

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  • 7 more comments 
  • HouseFixer Dec 19, 2007

    I had no indication that my dishwasher was on the blink. I loaded my dishes, filled the compartments with soap, latched the door shut, turned the dial to heat start. The washer came on, filled the tub and stopped. I can't get it to run again. I've reloaded it, re-latched it, tried the breaker, turned the dial, etc. I'm not sure what else to do! I really dislike this dishwasher, anyway. It came with the house. If I can repair it with minimal cost, that's always better than replacing. However, if I had to get a new one, I wouldn't be heartbroken, perhaps one that will offer better cleaning and less noise.

  • Edward240 Feb 02, 2008

    I have the exact same problem and we don't use the dishwasher much. I would say its used once per month. Most of the time we hand wash our dishes.

    I loaded it up, closed it, locked the latch and the water filled up and then nothing happened. It makes a humming noise and the dial turns but nothing happens. It had a weird burning type smell too. Any idea?

  • dustman9000 Apr 07, 2008

    I have the same exact problem, has a strange odor too..

  • etg0138 Sep 11, 2008

    I have the same problem but this house is only 2 years old. Water fills but dishwasher does not engage.

  • pellaman3 Sep 28, 2008

    load dishes turn dial to light wash and it fills with water but will never run.. and will not drain.. have checked for obstruction in motor and found nothing..please advise..

  • icefire88 Sep 30, 2008

    Same issue, water filled the bottom, no noise, and funny smell cause the water was touching the warming rods or something.

    I
    followed tott's instructions and removed the 4 screws on the kick
    plate. shut off the circuit break to the dishwasher so i don't fry
    myself. took a plastic knife and move the air vanes on the motor until
    it got unstuck and continued to rotate it to make sure it was smooth.
    All in all less than 5 minutes to fix it. Another 2 minutes to put back
    the kick plate and turn on the circuit. Turned it on and it was working
    again. Thanks for this helpful post.

  • toleary65 Jan 08, 2009

    Dishwasher sounds like its gonna start, You hear water fill, then it stops. Removed kick plate and tried to move vanes on motor but they will not turn. Any suggestions?

  • babe21 Mar 11, 2009

    I took apart my GE Naultisus Door , to clean it .... I opened my door unscrewed the inner panel & now I cannot line up the door lock latch properly & I forget where the two outer lower bottom springs belong or hook up

  • Anonymous Mar 15, 2009

    I loaded my dishwasher, turned the dial to start and it made the noise like it wanted to start, but nothing happens no matter where you turn the knob to.

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13 Answers

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Thank you! Our dishwasher hasn't been working for so long. I've tried spinning the fan to get it unstuck a long time ago but I thought that wasn't the problem. The fan was stuck real tight and i couldn't turn it more than a quarter turn each time. This time it worked!

-Turned off power to dishwasher on circuit breaker
-Removed kick panel
-Used two screw drivers, one to turn the fan till I couldn't any more and the other one to hold the blades in place so that it wouldnt "unwind". Then I would turn the fan some more. It turned less and less each but after repeating about 5 times the fan got un-stuck.
-Turned the power back on to the dishwasher and turned the dishwasher back on and IT WORKS!

THANK YOU!!

Posted on Nov 09, 2008

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Same issue, water filled the bottom, no noise, and funny smell cause the water was touching the warming rods or something.

I followed tott's instructions and removed the 4 screws on the kick plate. shut off the circuit break to the dishwasher so i don't fry myself. took a plastic knife and move the air vanes on the motor until it got unstuck and continued to rotate it to make sure it was smooth. All in all less than 5 minutes to fix it. Another 2 minutes to put back the kick plate and turn on the circuit. Turned it on and it was working again. Thanks for this helpful post.

Posted on Sep 30, 2008

  • icefire88 Sep 30, 2008

    Same issue, water filled the bottom, no noise, and funny smell cause the water was touching the warming rods or something.

    I
    followed tott's instructions and removed the 4 screws on the kick
    plate. shut off the circuit break to the dishwasher so i don't fry
    myself. took a plastic knife and move the air vanes on the motor until
    it got unstuck and continued to rotate it to make sure it was smooth.
    All in all less than 5 minutes to fix it. Another 2 minutes to put back
    the kick plate and turn on the circuit. Turned it on and it was working
    again. Thanks for this helpful post.

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I am taking it to the dump... throw it in the gutter and go get another...

Posted on Sep 28, 2008

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The cause of the problem is the fact that the fan on the motor has become stuck. It requires moving the fan around a couple times to get it moving again.

1) Remove lower panel with a screw driver
2) Once you are able to see the motor, try moving the fan until it moves freely without alot of friction.
3) Replace panel and try again.

This took me a couple times, but it works.

Posted on Sep 29, 2008

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This worked perfectly for our 12 year old dishwasher. Now running smoothly! Thanks!

Posted on Oct 16, 2015

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Thank you! thank you! thank you! This was incredibly helpful! Mine was also counterclockwise. But after some coaxing, the fan finally loosened up. flipped the breaker back on and Viola! Saved me a bunch of $$. Even though this dishwasher is a piece of garbage, (it was installed when the house was built 7 years ago). It has to last a little while longer

Posted on Sep 19, 2014

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Thanks so much that worked!! Also ours turns counter-clockwise if that helps anyone. Additionally, there was indeed still some tension when turning the motor but it stopped going back in it's original position( as if did when first trying to move the blade) and started moving forward when we pushed the blades. We were under the impression that there needed to be no tension for the machine to work again but were wrong. I hope this helps someone else!!

Posted on Oct 09, 2011

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I just had the same problem. I took off the panel on the bottom front, POWER OFF! FIRST> then turned the fan on the motor a couple of times. Now it works fine.

Posted on Feb 17, 2009

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Getting ready to try what everyone suggests......wish me luck

Posted on Nov 11, 2008

  • ccookin16 Nov 11, 2008

    Moved the fan blades around a couple of times. it was stuck, it freed up and now the washer is working fine. But i wonder if you can spray it with wd-40 to keep it unstuck??



    thanks everyone

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You were right the motor was stuck, we could not even move the fan, we unscrewed the motor could not take it out then found that it loosened the fan. We sprayed it with a can of compressed air to blow out the ****. Then 15 minutes later it's working. Oh yeah we love your website, we an my domestic partner worked on it and it was true you saved us like $150.

Posted on Nov 09, 2008

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It is recommended to at least run your dishwasher once in awhile if you do not use it alot. This is so the motor does net get to the point where it will not spin.

Posted on Sep 28, 2008

  • tott Sep 28, 2008

    It sounds like the dishwasher motor is stuck. Remove the kick plate with a quarter inch nut driver , shut off the circuit braker to the dishwasher you will see the air vanes to the motor, try to move the air vanes. It shold be very easy to rotate if it is no longer stuck.

×

Try taking the front kickpanel off the bottom of the front and using a plastic knife spin the vanes of the motor visible through the front in a clockwise direction. If it starts up and runs then the motor starter capacitor has died. It did on mine and I have manually started mine for the last 6 moths and am just now replacing it. The problem is finding the replacement without having to replace the whole motor.

Posted on May 11, 2008

I was able to resolve the problem very quickly. My Nautilus Dishwasher is resting comfortably on the scrap metal pile in my town's waster transfer station. All-in-all, that product was the worst investment I've made during my entire adult life.

Posted on Mar 26, 2008

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Posted on Jan 02, 2017

whytfang
  • 170 Answers

SOURCE: GE Nautilus dishwasher wont run

This is a typical GE problem which I have seen many times...When a DW sets for a while not being used...the motor often freezes up....Take the front (lower panel off....find the motor assembly...(with the DW unplugged!!...very important)reach in with you hand or a screw driver...preferably your hand...at the back of the motor...there should be a impeller blade...you should be able to reach in with a finger and pull it down..it may be resistant so find a way to hold it in place as you reach up to the next impller blade and pull down further...finally it will all of a sudden free up....after which you plug it back in and start it up...I am also including a step by step (no drain problem check list as you may run into an issue like this if it has not been operated for a while ....notice article # 5).


1. Air gap / Drain hoses
If there is an air gap (located in the sink, near the faucet), check to see if it is clogged. Unscrew the top cap and see if there is anything blocking inside. Note: If there is no air gap installed, the dishwasher might not drain properly.

If the drain hose is clogged, the dishwasher would not drain. If there is an air gap installed, it is very common that a hose going from the air gap into the garbage disposer is clogged. Remove and clean the hose. Make sure to reattach the hose before starting the dishwasher.

Note: If you recently had a garbage disposer installed, it is common to overlook removing the drain plug.

2. Broken belt
Some dishwasher models use a belt to drive the pump. Replace the belt if found broken.

Note: Sometimes the belt would just come off the pump. Even though it might not be broken, it is recommended that you replace the belt, because it is probably too stretched out.

3. Pump
Some models have two impellers inside the pump - one, wash impeller, takes care of the wash cycles, the other, drain impeller, drains the water out. If the drain impeller is broken (broken blades, shaft), the dishwasher would not drain. Replace any broken pump components.

4. Drain solenoid
Some models (for example most GE dishwashers) use a drain solenoid to drain water out. Sometimes the solenoid gets stuck, preventing the water from draining out. Try to free up the solenoid. If unsuccessful, you might have to replace the pump assembly.

5. Motor
If the motor is stuck, it is sometimes possible to free it up by manually spinning the motor.

Replace the motor if defective.

6. Timer
Replace if defective (note: uncommon problem).

I hope this helps...it is always useful to include the Model #...more specific instructions can then be provided

Good Luck and good day.....please rate my effort...the Fang

Posted on Mar 28, 2009

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This is a typical GE problem which I have seen many times...When a DW sets for a while not being used...the motor often freezes up....Take the front (lower panel off....find the motor assembly...(with the DW unplugged!!...very important)reach in with you hand or a screw driver...preferably your hand...at the back of the motor...there should be a impeller blade...you should be able to reach in with a finger and pull it down..it may be resistant so find a way to hold it in place as you reach up to the next impller blade and pull down further...finally it will all of a sudden free up....after which you plug it back in and start it up...I am also including a step by step (no drain problem check list as you may run into an issue like this if it has not been operated for a while ....notice article # 5).


1. Air gap / Drain hoses
If there is an air gap (located in the sink, near the faucet), check to see if it is clogged. Unscrew the top cap and see if there is anything blocking inside. Note: If there is no air gap installed, the dishwasher might not drain properly.

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Note: If you recently had a garbage disposer installed, it is common to overlook removing the drain plug.

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If the motor is stuck, it is sometimes possible to free it up by manually spinning the motor.

Replace the motor if defective.

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Replace if defective (note: uncommon problem).

I hope this helps...it is always useful to include the Model #...more specific instructions can then be provided

Good Luck and good day.....please rate my effort...the Fang

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