Question about Xerox Phaser 8500/DN Printer

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Code 09,038.46:4776 whats wrong

What do you mean is the problem when the printer says: 09,038.46:4776
Greetings from steffen - Denmark

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Re: Code 09,038.46:4776 whats wrong

That code indicates most likely you have an ink stick in crooked, a broken ink stick in or added pieces of an ink stick.
That code is showing that you most likely have an ink stick loaded incorrectly or it broke.

Posted on Nov 30, 2007

Re: Code 09,038.46:4776 whats wrong

---taken from

The error indicates a black ink stick was jammed. You have to clear the ISC (ink stick count) error. Turn off the printer. Turn on the printer. As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display. Release the buttons, it will now come up in the service mode. Scroll down to the function menu, hit ok, scoll to clear isc faault, hit ok. Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.
If you ever buy any Xerox ink and you get a cracked ink stick call Xerox 800-835-6100 and they will replace it free of charge. Otherwise you risk this problem.
Hope this helps.

Posted on Mar 04, 2008

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Re: Code 09,038.46:4776 whats wrong

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Itezen, Inc.
Tel. 516.776.7346

Posted on Mar 14, 2008

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