Question about Dell A940 All-In-One InkJet Printer

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When i try to fax it says no phone tone someone is on the phone


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Re: when i try to fax it says no phone tone someone is on...


Well as you have spent two hours with dell, i am sure everything would have been checked, However lets make sure that we have the connections right.

Your DSL must have 2 outlets, 1 which will be connected to the Phone and the other one which should be connected to the DSL Modem. 1 is voice and other one is Internet.

So make sure that you have plugged in the cables correctly. You may try changing the cable and the ends to check that.

Another point is that at the back of the tower you would have two ports for tel line "Line and Phone", so make sure that you have connected the phoneline to the jack which says "Line" NOT THE ONE WHICH SAYS "PHONE"
Pull out the cord from the Tower and plug it in a phone and check that you are getting a dial tone.

I hope that this should resolve the issue you are facing.

Posted on Nov 28, 2007

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My fax won't send-- it says there is no dial tone? I have checked that it's plugged in??

Hi first unplug the fax and plug in a phone handset if you get a dial tone you will know its not the phone Co. fault next the cable that connects the fax to the phone line socket must be the one that came with the fax when new as not all of the cables will work on all fax machine for instance a panafax cable will not work on a brother fax.
If the cable is ok then you are left with a modem fault and its probably time to replace the machine

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No one seems to know how to get the HP C6180 All in one FAX to work after it gives the error message UNABLE TO SEND OR RECEIVE FAXES, Press OK. Someone at HP surely has an answer to this problem. It...

The first thing I can suggest is you connect the unit to a known working regular unshared/non dsl phone line.

Check for dial tone.. if you get one.. place the unit in auto answer and call it using a cell phone etc.

If that works.. send a test fax.. at least you will know if the unit functions as designed.. chances are it will.

You do not mention if your DSL is via a Splitter (usually at the NID box) or filter.. or both however it sounds like a filter. A lot depends on how your phone outlets are wired.. if they are Daisy Chained.. you need to check every single filter and every single wall plate connection.. There are three basic wire routing techniques.. also known as Topology.. without knowing your style it is hard to diagnose.. regardless..

Some faxes are more likely to fail to any type of line "noise" than others.

You may need to replace the splitter.. or filter(s) or both..

I have seen broken wires behind the wall plate and even at the NID box on the side of the house. Often these wires appear connected until you examine them closely.

Again.. if you are not sure how the place is wired every jack should be tested. Even had lightning burn a needle sized hole in the phone line once causing a lot of line noise.. especially when it rained.

Disconnect the modem from the line and try the fax.. if it works.. you may have a faulty modem or a leaky port.. so to speak.. which would introduce line noise or interference to the voice line.

Finally as simple as this sounds.. check all he settings on the fax machine.. especially the tone/pulse setting. Obviously it should be set to tone.. these settings should not have changed.. but if it lost power.. worth checking.

Your problem is more than likely a DSL equipment related issue or a termninal connection issue then a fax machine problem.

Best of luck to you

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A) Run the fax test on the printer itself to see if it's connected properly and has an active phone line.. HP All-in-one printers still make a dial tone sound even if they aren't connected to a phone line. To run the test 1)..Press the SETUP button. Press the down arrow button until "Tools" is highlighted then pres OK. 2) Press down arrow key again and select "Run Fax test" The printer will then print out the results. It will tell you if anything fails. If it does, the correct the problem it mentions. IF everything passes, then the problem is likely your cable phone line which is a "Digital" and Fax machines still use an analog signal. Here is what you can try to overcome the deficiencies in a cable phone system. 1) Set your fax speed to Medium 2) Turn your ECM (Error correction mode) OFF
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the number is busy. Try pressing the monitor button and listening for a dial tone. No dial tone means your phone line is not working. If you have dial tone, dial the number you wish to fax and listen to see if it picks up. If you get a busy signal, or hear someone answer, that is why it's not working. If you hear the fax tones, press start and send your document. This is a way to fax that allows you to hear the whole process.

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I am trying to use the fax facility on my isp is aol .Problem no dial tone. What connections are necessary............via printer,modem & computer ?

Typically, a fax machine is connected directly to a telephone wall jack with a known working connection. Try plugging the fax machine directly into a wall jack first and pick up the handset on the fax machine if it has one. You should get a dial tone. Then try to fax something to someone you know.

The machine can also usually be routed through the modem in a computer by connecting the "line" cord on the modem to the wall jack and plugging the fax machine into the the "phone" jack on the modem. You may need to install the software that came with the fax machine to get this to work.

If you have no dial tone, check the wall jack with a known to be working single line phone. If there is a dial tone, it's something to do with fax machine, the computer modem or the connections.

Some fax machines can take advantage of internet faxing through a cable modem or DSL connection. Check your manual for the options available.

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Lexmark 7350 all in one

Before you begin

To pinpoint the cause of the issue, please record answers to the following questions:

Can a fax be sent or received?
Can a fax be sent, but not received?
Has the fax function ever worked in the past?

Any error messages may also help to narrow down the cause of the issues.

Print out the following:

- a settings list to view the current fax settings
- a receive log if there are issues receiving faxes
- a send log if there are issues sending faxes
- an activity log if faxes cannot be sent or received.
Initial checks
If the fax option has worked in the past and does not do so now, check that the same connection is being used and that it still works.
Check to see if any configuration settings have been changed that could have affected the fax settings.

Faxes cannot be sent/received:
If you are using a digital line, you need an analog card, an ISDN adapter, or an ADSL filter in order to send faxes.
If a PBX is being used, an ISDN Adapter/ADSL filter will not be used as these are supplied within the system. (A PBX is normally used within a company to share a small number of public lines among a large number of private ones to save on cost.) For instructions on configuring the X6100 Series machine with a PBX, see How and When to Use the PBX Option.
Check the phone line (without the printer):
Test the line by connecting a phone directly into the phone port.
Check for a dialing tone.
If you cannot hear a dialing tone, try another phone cable. Once you can hear a dialing tone, you know that the phone port is live and working.
Make sure the RJ11 cable is not damaged.
Check that the printer is accessing the dialing tone correctly:
Press the Options button on the operator panel five times until ON HOOK DIAL is displayed.
Press Select. You should hear a dialing tone.
If you can't hear a dial tone, make sure that the speaker volume is set to High. (Go to Fax, press Options eight times until SPEAKER VOLUME is displayed, then use the plus or minus buttons to change the setting to HIGH. Press Select.)
If there is still no dial tone, unplug the power cable and the phone lead, then plug them back in and try again.

Faxes can be sent but not received:
Connect the Lexmark All-in-One directly to the phone port. IMPORTANT: Do NOT connect any phones to the EXT port.
Make sure the Fax receive mode is set to answer the fax after 3 rings. (Press the Fax button on the operator panel and then press Options three times until ANSWER FAX WHEN is displayed. Change the settings using the - or + buttons as appropriate.)

Faxes can be received but not sent:
Make sure that Country Code is set correctly:
Press the Fax button on the operator panel and then press Options 15 times until Advanced is displayed.
Press Select.
Press Options 13 times and then press the + or - button until the right country is displayed.
Press Select.

IMPORTANT! These tests must be carried out with NO EXTENSIONS, i.e. phones or answering machines, connected to the EXT port on the All-In-One.

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I think I know why. You need to set the proper priority of your all-in-one Canon device.
If it is TEL priority, it means you need to have a phone connected to the fax. If the phone rings, you need to pick up the handset and check if it's a fax tone or a call. If it is fax tone, you wait for 5 secs til fax tone stops, and then hang up. After that you will receive the fax. Failure to pick up the handset will not allow you to receive the fax. This might be the most probable setting you have, hence you can't receive the fax.
If it is FAX priority, the same thing happens as TEL priority. Only difference is if you don't pick up, and it is a fax, it will still receive.
You can also do FAX only. No need to connect a phone. Device will receive automatically.


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