Question about Dell A940 All-In-One InkJet Printer

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When i try to fax it says no phone tone someone is on the phone

It WORKED OK UNTILL I MOVED MY COMPUTER TO THE OTHER SIDE OF THE ROOM. I KNOW IT HAS TO DO WITH THE PHONE CONNECTION I HAVE VERIZON DSL. I HAVE BEEN ON THE PHONE WITH DELL FOR 2 DAYS WITH NO HELP. SO IF ANY ONE THAT CAN HELO ME WOULD BE GREAT BEFORE I PULL ALL MY HAIR OUT. YOU WOULD SAVE ME FROM GOING BALD.

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Hi,

Well as you have spent two hours with dell, i am sure everything would have been checked, However lets make sure that we have the connections right.

Your DSL must have 2 outlets, 1 which will be connected to the Phone and the other one which should be connected to the DSL Modem. 1 is voice and other one is Internet.

So make sure that you have plugged in the cables correctly. You may try changing the cable and the ends to check that.

Another point is that at the back of the tower you would have two ports for tel line "Line and Phone", so make sure that you have connected the phoneline to the jack which says "Line" NOT THE ONE WHICH SAYS "PHONE"
Pull out the cord from the Tower and plug it in a phone and check that you are getting a dial tone.

I hope that this should resolve the issue you are facing.
Thanks
Sammy

Posted on Nov 28, 2007

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The first thing I can suggest is you connect the unit to a known working regular unshared/non dsl phone line.

Check for dial tone.. if you get one.. place the unit in auto answer and call it using a cell phone etc.

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You do not mention if your DSL is via a Splitter (usually at the NID box) or filter.. or both however it sounds like a filter. A lot depends on how your phone outlets are wired.. if they are Daisy Chained.. you need to check every single filter and every single wall plate connection.. There are three basic wire routing techniques.. also known as Topology.. without knowing your style it is hard to diagnose.. regardless..

Some faxes are more likely to fail to any type of line "noise" than others.

You may need to replace the splitter.. or filter(s) or both..

I have seen broken wires behind the wall plate and even at the NID box on the side of the house. Often these wires appear connected until you examine them closely.

Again.. if you are not sure how the place is wired every jack should be tested. Even had lightning burn a needle sized hole in the phone line once causing a lot of line noise.. especially when it rained.

Disconnect the modem from the line and try the fax.. if it works.. you may have a faulty modem or a leaky port.. so to speak.. which would introduce line noise or interference to the voice line.

Finally as simple as this sounds.. check all he settings on the fax machine.. especially the tone/pulse setting. Obviously it should be set to tone.. these settings should not have changed.. but if it lost power.. worth checking.

Your problem is more than likely a DSL equipment related issue or a termninal connection issue then a fax machine problem.

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