Question about Brother IntelliFAX 885MC Plain Paper Thermal transfer Fax

1 Answer

Voice mail will not pick up

My fax function works, however my voice mail will not pick up calls now. The call comes in and rings after a certain amount of rings the fax comes back on, not the voice mail.

Thank you

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  • Anonymous Feb 13, 2008

    Phone rings but messages will not play. The number of messages, time and date appear on display but no voice message. Manual very difficult to follow. Machine very complicated. Have returned to where purchased and rung Brother but they could not help.

  • dznwrk Jun 25, 2008

    my voice mail will not come on

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  • Brother Master
  • 1,362 Answers

There is a setting that was not correct, here is the manual go back over it

http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_IntelliFax_885MC_EN_91.PDF

Posted on Jan 04, 2008

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Canon mf5770 not receiving faxes


Most fax machines allow you to set the number of times the phone rings before it automatically answers the phone. So if you phone goes to voice mail after 4 rings and the fax machine is set to start the fax after the 5th ring it will never receive the faxes because the call went to voice mail. Good Luck

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For more details on how to setup your Lexmark X4650 printer for faxing, please refer to the User's Guide found on the Lexmark website.
Additional info:If you have an answering on the same line as your fax:

To make sure the printer picks up incoming faxes, set Auto Answer to On, and then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.

If you have a voicemail feature associated in the same line as your fax:

Voice mail and fax can share the same telephone line if you subscribe to a distinctive ring service offered by your telephone company. This feature allows you to have multiple telephone numbers on one telephone line. Each telephone number has a designated ring pattern (single ring, double ring, triple ring, or double and triple ring). The different ring patterns let you know which telephone number was dialed, and which device you should use to answer the call.


If you do not have distinctive ring service, then set the printer to receive faxes manually (Auto Answer Off). This setting lets you receive both voice calls and fax calls, but works best if you use voice mail more often. You need to turn off voice mail whenever you are expecting a fax.

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If you have an answering machine connected to the same line as your fax:

To make sure the printer picks up incoming faxes, set Auto Answer to On, and then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.

If you have a voicemail feature associated to the same line as your fax:

Voice mail and fax can share the same telephone line if you subscribe to a distinctive ring service offered by your telephone company. This feature allows you to have multiple telephone numbers on one telephone line. Each telephone number has a designated ring pattern (single ring, double ring, triple ring, or double and triple ring). The different ring patterns let you know which telephone number was dialed, and which device you should use to answer the call.


If you do not have distinctive ring service, then set the printer to receive faxes manually (Auto Answer Off). This setting lets you receive both voice calls and fax calls, but works best if you use voice mail more often. You need to turn off voice mail whenever you are expecting a fax.

I hope this helps.

Should you need further assistance, please contact Lexmark Technical Support Center.

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  • Call your phone company to sign up for service. Ask for an additional line with a "distinctive ring." The additional line is for your fax machine---whenever you hear the distinctive ring you'll know that a fax is coming through. Get voice mail service on the regular phone line as well.

    Purchase a two-jack phone splitter (sometimes called a wall jack adapter) that allows two cords to plug into the same phone line. Plug it into the phone jack in your wall.

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    Well if that's the case, the printer should be detached or powered of during call operations. The printer detects incoming calls that's why it triggers it to operate. Turning it off during operation will surely be the solution.

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    DR Mode means distintive ring. This is if you are using two or more phone numbers on one line. For example, you could have your voice mail number and your fax number on the same line, but when a call comes in to your voice mail the fax will recognize the ring pattern and won't pick up the call. If it is truly a Fax, then your fax will pick up the call by recognizing the ring pattern.

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    Set up


    Make sure ECM is turned on. Do not turn on Junk Fax because you will most likely block other faxes.
    If you really want the fax machine to work properly, you should connect it to a dedicated line.
    You will be disappointed with performance if you try sharing it with other items on the same line.
    Reasons, your fax line will be busy when your other functions are being used, and obviously you will miss faxes.
    If you are taking a call or message when fax comes in, if the machine is made to give faxes first priority, you will be disconnetcted.
    Also, which one do you want to set to pick up first?
    The fax machine answers on a certain ammount of rings and so does Voice mail. Which has priority to you. DO you want to miss faxes for messages, or messages for faxes.
    Set up vioce mail for 3 rings and fax for 4, then you miss the fax. Reverse it and you miss the message.
    Just telling you, I have people call all the time for issues with faxes on the same lines with other items, Answering machines, credit card billers, other phones, etc etc etc.
    Good luck. But putting multiple items on the same phone line is setting you up for disappointing performance. And it will not be the problem of the fax machine, It is designed to do what it is supposed to.
    Just telling you the truth up front. If your faxes and messages are both important to you. You need a dedicated line for the fax.

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