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Freezer not getting cold enough

In about the last 3 days, the freezer, on my Hotpoint CTF21GAB, is not getting cold enough and food is thawing. The refrigerator portion seems to be cold enough. No ice is being made in the icemaker. This refregerator/freezer is about 15 years old and the only bell and whisle on it is the inside icemaker. I have read a solution to another brand and will try with the basics (clean the coils, look for obstructions). I can hear a fan running, but will pull the frig. out to visually inspect. I am getting a layer of ice on the inside-top of the refrigerator that I did not get before. Could anyone give me some more troubleshooting tips to find the troubled part? Thank you

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Re: Freezer not getting cold enough

Freezer defrost on top shelfs and looks like it's snowed inside freezer and ice is melting Hotpoint Model HSS25IFMCWW side by side. Thanks Terry

Posted on Aug 24, 2009

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Re: Freezer not getting cold enough

Have you tried re-gassing your fridge maybe one of your lines may have a leak,let a refrigeration technician check it out to certain

Posted on Nov 28, 2007

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All my food thawed in my freezer. Is it just defrosting or is it broken?

Most newer freezers have self defrosting. But it will not thaw out the food at all. For it to thaw completely in 1 day, the compressor did not come on at all. I would first check the fuse or circuit breaker in your home. Many different issues could cause the same result of the freezer not getting cold at all. Defective thermostat, defective compressor, refrigerant leak or loose wiring at connection points. It could possibly be stuck in the defrost mode too.

Oct 30, 2015 | Refrigerators

1 Answer


There could be a large list of things that cause the freezer to warm up from the temperature it was before. The most likely reason is you probably have a defrost problem. Defrost heater, defrost thermostat and the defrost control are all things that may have failed. If your model is not a frost free let me know. Look inside freezer for a layer of frost building on the rear wall. If your refrigerator is not defrosting it will be a short time before the fresh food compartment begins to warm. To extend the time your refrigerator and freezer can keep food safe defrost by placing a bucket of hot water inside the freezer and close the door. Please place food from freezer and fresh food compartment into another refrigerator or cold storage area. By keeping doors shut as much as possible the refrigerator and freezer will last up to a week this way before defrosting again, Sea Breeze

Sep 12, 2012 | Hotpoint Refrigerators

1 Answer

Freezer turns of in cold weather

Many residential refrigerator / freezers are designed to work at temperature considerably above above freezing. Most modern refrigerator / freezer have a single electric thermostat - located in the fresh food compartment. This lone thermostat will control the compressor to keep the fridge (fresh food) section at the desired temperature (usually between 34 - 38 degrees F). The freezer will get colder regardless of how cold it is already whenever the fridge thermostat turns the compressor on.

Now that you see how the thermostat works, let's look at what happens when the fridge is placed in an unheated space - like a garage. In winter time, the temperature can drop considerably below 38 degrees. If the outdoor temperature remains cold enough, for long enough - it will affect the thermostat in the fridge. The temperature inside the fridge could drop below 38 degrees, preventing the thermostat from telling the compressor to turn on. Meanwhile, the temperature in the freezer compartment slowly rises from the normal -10 to 0 F degrees. It will continue to rise until it is the same temperature as the fresh food compartment or until the thermostat in the fresh food compartment tells the compressor to turn on again. This means the freezer contents will thaw.

If the temperature in the garage is even in the 40 to 50 degree range, the loss of cold in the fridge may not happen often enough to keep the compressor coming on often enough to keep some freezer items frozen solid - such as ice cream. Remember, water freezes at 32 degrees F, other products may require lower temperatures to remain frozen, and could thaw at 28 or other temperature.

Good luck!

Feb 13, 2012 | Refrigerators

1 Answer

Hotpoint HSS25GFP freezer side keeps thawing completely and refreezing causing freezer burnt food. what would cause this

Defrost timer/control is sticking...
Check out these tips...they can help you figure out whats going wrong with yourrefrigerator and why it is not cooling

Refrigerator not Cooling or Fridge not Cooling

How to Defrost Refrigerator Defrost Timer Problem

Water Running in refrigerator from Freezer

Refrigerator or Freezer not Cooling or Getting Cold

Oct 15, 2010 | Hotpoint HSS25GFP Side by Side...

1 Answer

Not getting cold anymore

As the weather is getting warmer for many people their freezer and/or refrigerator do not work right because of a dirty condenser coil...

Check out this tip that I wrote about that... it is a great place to start trouble shooting your unit...and something that you can do rather then calling a repair person to do a simple thing for you...


Apr 13, 2010 | Hotpoint HSS25IFMCC / HSS25IFMWW Side by...

1 Answer

Temperatures not staying cold, then getting too cold. First everything in freezer thawed out. Then, fridge wasn't cold enough. We moved everything to freezer just to keep colder (not to freeze). Then, days...

assuming fan now working. clean out vents/ drain holes (make sure no ice in bottom of freezer or in fridge unit)i.e. a total defrost.then check door seals all okay(no air leaks) if unit was trying to defrost itself and you reset to colder it will need to reset itself.....

Feb 11, 2010 | Hotpoint HSS25GFP Side by Side...

1 Answer

Freezer has to be thawed out every 2 to 3 days. The refridgerator side isn't staying cool enough to keep milk from spoiling. It is a Hotpoint Model #HSS25GFTA WW and is only 2 1/2 years old. It is a side...

Could be multiple problems. First, check the freezer compartment and make certain that the freezer fan is running. This fan moves cold air from the freezer compartment to the refrigerator. If it's not running, inadequate cold air gets to the refrigerator.

Your having to defrost manually sounds like there could be a problem with the defroster circuitry; however, check out the fan operation first.

The fan should be at the top of the freezer. There is probably an access panel you can remove to see if it's turning. However, you should be able to hear it if it's turning.

If the fan is not turning, you will need to remove it and replace it.

Oct 11, 2009 | Refrigerators

1 Answer

The refridgerator is cool, but not cold.....of course the same for the freezer. the freezer is running, just nor getting cold enough. food is thawing and thermostat is reading almost 40 degress in both...

Je your defrost thermostat, heaters or timer is not working correctly or at all. The freezer has the coils that freeze the freezer and cools your fresh food area. When your defrost does not work these coils become blocked with ice and will not let air from fans pass through!!! Leaving a moderate temp in fresh food area.

Aug 10, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

2 Answers

Hotpoint CTF15ELD top freezer refrigerator - freezer O.K. refrig too warm

It's likely the door was inadvertently left open, and the cold air passages from the freezer have built up enough ice that the cold air from the freezer has no way to enter the refrigerator. Check the cealing of the refrigerator. If you can see or feel ice in the passages between the freezer and fridge, you can probably solve the problem by finding a safe temporary home for your food, and leaving the refrigerator unplugged overnight.

May 25, 2009 | Hotpoint HTS16HBR Top Freezer Refrigerator

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