Question about Casio Exilim EX-S500 Digital Camera

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Not switching on

When I try and switch my camera on, the lens comes out but the screen stays black and it doesnt respond to any buttons, and then around 30sec later the lens goes back in. It was working fine one day, and then not at all the next day. Ive tried charging it etc but nothing seems to be working. Please help!

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  • JR3423 Dec 09, 2007

    Just posted a similar problem.



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  • 477 Answers

Sound like a bad back light or bad lcd. replace it and you should be fine . I fix camera's also.

Posted on Mar 12, 2008


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Hey there my camera lcd screen doesnt turn on when i turn on my camera, it stays black and i have tried some of the suggestions i saw on ur site like holding the menu button for more than 5 seconds and...


The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance.


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if the screen lights up (should still be black or a very dark green),
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if the screen stays conpletely black, then the actual screen might be damaged.

note- you might need to let your eyes adjust to the darkness before you switch your camera on.

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It dont turn on

I had the same problem. Try to turn it on, 3 beeps and then it would shut down. Screen would come on for that time. Also, the lens was stuck open. It wouldn't close.

I twisted the lens (gently) and it appeared stuck. A gentle screw motioned seemed to free it. I hit the power button and it come on, but this time no 3 beeps and shut down. I then turned it off and this time the lens retracted and closed.

So, it appears that if the lens gets stuck open, it has a shut down feature that doesn't allow the camera to go further into its operation modes. I believe this stuck open problem occured on our camera when the batteries went low.

Again, a second of gentle twisting seemed to unstick it and with fresh batteries in, it was able to operate and shut down properly.

As far as batteries, I use the rechargeable Ni-Cad 2500 mA. They last a while.

Blessings to you!

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