Somehow the child lock was set to "on" on my Sony DVP-NC85H player. I'm following the instructions in the manual and pressing "return," "enter," and then "power." That's not working. I've also tried "stop," "eject," and "power" simultaneously, unplugging it for a few minutes and resetting to the default settings. What else should I try to get this to work?
Don't bother with the tech support line. Take a philips screwdriver and remove the 2 large screws on the sides of the unit, then the 3 screws in back that attach the shell to the main body of the unit. Slide the shell back. You can now access the DVDs that your Sony player has kidnapped.
This is totally ghetto, but you CAN change discs now. I bought the unit for $99, and tech support wanted me to ship the unit on my own dime, plus pay $99 for a refurbished unit, PLUS shipping back to me. This was their best solution. :|
You can try unplugging the wires/cables inside and then re-inserting them, but it didn't work for me. I recommend turning the power off first.
I will probably use the changer this way for a while, but I'll be looking for a new unit to replace it with.
I really thought I was safe buying this big name brand, and the unit served me well for 2 years... Next time I'll do more research first, because this seems like a common issue.
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on the bottom of the unit. There is a hole with the letters ex and op.
Shine a light in the hole and you will see a white plastic object with a
slot for a slot screwdriver. You can turn this either way but be
careful. If you feel resistance and the object does not turn, turn the
other direction and the unit will open. Op is open. Ex is
Another less elegant way is to open the unit's case, take off top cover and get your discs being held inside the unit that way. Be careful.
Of course you could take the unit in for service but may not be worth the cost.
Hi, To cancel child lock in DVP-SR200P dvd player, press power button to turn unit Off (standby mode) then press Return, Enter and Power buttons on remote. This will cancel child lock in dvd player. Hope this info will help you. Thanks.
Ensure the child lock feature is disabled. Try Power resetting the Player. Turn Off the player and remove the power plug from the wall outlet for 1 minute and reconnect it and check the operation. If the disc tray still does not open, simultaneously press the POWER + STOP + EJECT buttons. If the disc tray still does not open, simultaneously press the DISC1 + STOP + EJECT buttons or the RETURN + ENTER+ POWER buttons. If the issue still persists, service might be required.
Ensure the child lock feature is disabled. Attempt to open the disc tray. If the issue is not resolved, turn off the DVD player. Unplug the
power cord from the electrical outlet for 30 seconds. Plug the power cord back into the electrical outlet. Attempt to open the disc tray. If
the disc tray still does not open, simultaneously press the POWER + STOP + EJECT buttons.
If the disc tray still does not open, simultaneously press the DISC1 + STOP + EJECT buttons or the RETURN + ENTER+ POWER buttons.
If the issue is still unresolved, service may be required. The Sony eService Web site at http://eservice.sony.com/ can assist you in
obtaining service from a Sony Service Center or locating a Sony Authorized Servicer.
I am getting this error too and I believe it means that somehow the tray that the discs ride on is jammed. I think if you unscrew the three screws on the back and the two on the sides you can pop the top off and see the tray. I bet there is a disc somewhere that didn't fall back into its right spot and it will give you that error... I just opened mine up and sure enough there was a DVD that was in the way... I removed that disc and the error went away. I hope that helps you out as well.