Question about Sony Televison & Video

2 Answers

Can't Open DVD Player

Somehow the child lock was set to "on" on my Sony DVP-NC85H player. I'm following the instructions in the manual and pressing "return," "enter," and then "power." That's not working. I've also tried "stop," "eject," and "power" simultaneously, unplugging it for a few minutes and resetting to the default settings. What else should I try to get this to work?

Posted by on

  • Anonymous Dec 08, 2007

    I am having the same problem. The directions in the user manual are useless.

  • Anonymous Mar 25, 2009

    I have the same problem, Sony and other company are **** about this, they need to remove the feature completely. It should be up to parent to keep the child from opening the player.



2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

This worked for me:

Don't bother with the tech support line. Take a philips screwdriver and remove the 2 large screws on the sides of the unit, then the 3 screws in back that attach the shell to the main body of the unit. Slide the shell back. You can now access the DVDs that your Sony player has kidnapped.

This is totally ghetto, but you CAN change discs now. I bought the unit for $99, and tech support wanted me to ship the unit on my own dime, plus pay $99 for a refurbished unit, PLUS shipping back to me. This was their best solution. :|

You can try unplugging the wires/cables inside and then re-inserting them, but it didn't work for me. I recommend turning the power off first.

I will probably use the changer this way for a while, but I'll be looking for a new unit to replace it with.

I really thought I was safe buying this big name brand, and the unit served me well for 2 years... Next time I'll do more research first, because this seems like a common issue.

Posted on Jan 17, 2009


Try holding down the power button for 5-10 seconds until it turns on. Worked for me.

Posted on Jun 22, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Has anyone ever solved the 'locked' tray problem on a Sony DVP NC85H?

Look on the bottom of the unit. There is a hole with the letters ex and op. Shine a light in the hole and you will see a white plastic object with a slot for a slot screwdriver. You can turn this either way but be careful. If you feel resistance and the object does not turn, turn the other direction and the unit will open. Op is open. Ex is exchange.

Another less elegant way is to open the unit's case, take off top cover and get your discs being held inside the unit that way. Be careful.

Of course you could take the unit in for service but may not be worth the cost.

Mar 13, 2011 | Sony DVP-NC85H Multi-disc DVD Player

2 Answers

The "L ch" message is

To cancel child lock in DVP-SR200P dvd player, press power button to turn unit Off (standby mode) then press Return, Enter and Power buttons on remote.
This will cancel child lock in dvd player.
Hope this info will help you.

Nov 03, 2010 | Sony DVP-SR200P DVD Player

1 Answer

Cd compartment wont open and it is locked dvp sr200p sony

Ensure the child lock feature is disabled. Try Power resetting the Player.
Turn Off the player and remove the power plug from the wall outlet for 1 minute and reconnect it and check the operation.
If the disc tray still does not open, simultaneously press the POWER + STOP + EJECT buttons.
If the disc tray still does not open, simultaneously press the DISC1 + STOP + EJECT buttons or the RETURN + ENTER+ POWER buttons.
If the issue still persists, service might be required.

Jul 26, 2010 | Sony DVP-SR200P DVD Player

1 Answer

Every time i try to put in a disk, it says its locked


Yes,Some one have set the child lock ON it appears as LOCKED

As this child lock is ON you cannot open the tray.

Please follow the below steps to open child lock,

When player is in standby mode press RETURN,ENTER and then ON/STANBY BUTTON again.

You can open it.

If it appears as TRAY LOCKED ,You should contact your sony dealer or authiorised sony service centre.


Jul 26, 2010 | Sony DVP-NS315 DVD Player

1 Answer

Unlock Sony DVP NS725p

Ensure the child lock feature is disabled. Attempt to open the disc tray. If the issue is not resolved, turn off the DVD player. Unplug the power cord from the electrical outlet for 30 seconds. Plug the power cord back into the electrical outlet. Attempt to open the disc tray. If the disc tray still does not open, simultaneously press the POWER + STOP + EJECT buttons. If the disc tray still does not open, simultaneously press the DISC1 + STOP + EJECT buttons or the RETURN + ENTER+ POWER buttons. If the issue is still unresolved, service may be required. The Sony eService Web site at can assist you in obtaining service from a Sony Service Center or locating a Sony Authorized Servicer.

Jul 24, 2010 | Sony DVP-NS725P DVD Player

1 Answer

Cant turn my prgressive scan off so cnt watch or use sony dvd player

Put dvd player in standby mode and press 3,6,9 buttons on dvd remote to turn off progressive scan off. Let me know exact model number of your dvd player if above solution does not work.

Jun 15, 2009 | Sony DVP-NC85H Multi-disc DVD Player

3 Answers


I am getting this error too and I believe it means that somehow the tray that the discs ride on is jammed. I think if you unscrew the three screws on the back and the two on the sides you can pop the top off and see the tray. I bet there is a disc somewhere that didn't fall back into its right spot and it will give you that error... I just opened mine up and sure enough there was a DVD that was in the way... I removed that disc and the error went away. I hope that helps you out as well.

Apr 06, 2008 | Sony DVP-NC85H Multi-disc DVD Player

2 Answers

Not able to turn off Progressive scan feature-sony dvp nc85h

If it works like my sony RDR-GX315 just press the pause button on the player itself and hold for 5 seconds.

Jan 08, 2008 | Sony DVP-NC85H Multi-disc DVD Player

3 Answers

DVP-NS305 DVD Player

Your system is in child lock mode. I had this exact problem this week. You need to put the system into standby mode and then press return, then enter then on/off and it will be unlocked.

Aug 28, 2007 | Sony DVP-NS305 DVD Player

Not finding what you are looking for?
Televison & Video Logo

Related Topics:

299 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Televison & Video Experts


Level 3 Expert

102366 Answers

The Knight
The Knight

Level 3 Expert

75032 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a Sony Televison and Video Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides