Question about Brother Fax Machines

1 Answer

Brother Fax 8360p Stuck in Printing

The Fax is stuck in 'Printing' and is Online.
However there are no jobs to be printed etc
and legit jobs coming in are being placed on the que because it is stuck on printing.

Please Help, thank you~


Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer
Re: Brother Fax 8360p Stuck in Printing


Posted on Nov 23, 2009

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Our Brother 4100E fax machine keeps printing blank pages. We clearred the memory but it keeps printing.

It sounds as though the laser shutter has stuck down. Open the front door. in the top left corner of the door aperature there is a slot for the door open sensor which also acts as the shutter cover arm. If will have stuck. Just push something into the hole (you wont get a shock as there is nothing electical behind it) You will feel a click. Now close the door and see if it prints now.
Hopefully all should be well.

Sep 13, 2011 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Brother 8360p has faxes in memory but will not print them. All the faxes ar going into the memory now. It has paper and toner, check by making a copy. the menu 2 5 4 fax command doesn't do anything,...

I have seen a few Brother faxes do this. I fixed them by turning off the power, holding down the clear/stop button and keep holding it down while you turn the power back on. Keep holding it for a few seconds then release. This will clear what ever is in the memory that is locking up the memory print. Note: you will lose any received faxes in memory by using this procedure.
This may help you restore your fax to a operation condition.
Good Luck and Thank You for using Fixya.

Aug 19, 2010 | Brother FAX-8360P Plain Paper Laser

1 Answer

Hi - it says on the display printing online but nothing is happening

Turn off the power, hold down the red clear/stop button while turning the power back on. This should reset whatever has locked up the printing memory.
Good Luck and Thank You for using Fixya.

May 27, 2010 | Brother FAX-8360P Plain Paper Laser

1 Answer

Faxs received are blank. Copies are printing

Can't happen. Someone is faxing papers upside down to you.

Copying and receiving faxes uses the same exact printing process.

Oct 26, 2009 | Brother FAX-8360P Plain Paper Laser

1 Answer

Receving large unwanted faxes

Please rate my solution. Hope this resolves the problem.

According to the manual one of the things that can cause this is if the data cable (USB) was disconnected from the printer while the job is printing. Press the Cancel button on the printer, that should clear the memory. Also make sure you don't have print jobs in the queue if the printer is connected to a pc.

Manual can be downloaded at:

Aug 28, 2009 | Brother IntelliFax-2820 Laser Fax

2 Answers

Display says "printing online" but it is not connected to a PC

unplug machine, press and hold down the "stop/exit" key while pluggung back in. continue to hold the button down for 5 secs, then release. if machine returns to the regular date/time display, you should be alright. if not, then you'll have to call brother or an authorized service center. this is usually caused by a fax stuck in memory, which this procedure should clear.

good luck,

Feb 11, 2009 | Brother IntelliFAX 4750 Plain Paper Laser...

2 Answers

My Brother Fax 8360P LCD says "Printing On Line" when I start it up and the message won't go away. I can send a fax but it takes at least 15 minutes for the fax to be received at the other end.

It sounds like you have logic board problems. Take the main board out of the machine remove all power sources, batteries, etc. let the board sit 24 hrs. install board into machine. If machine works, it's fixed. If not replace main board.

Jun 18, 2008 | Brother Fax Machines

1 Answer

Says Printing & Online Stuck

when this happens, unplug machine, hold down the "stop/exit" key while plugging machine in. continue holding the stop/exit key for 5 seconds. display should return to the regular date and time screen. if it doesn't, contact brother customer support. this problem is caused by a fax stuck in memory.


May 13, 2008 | Brother IntelliFAX 4100 Laser Fax

3 Answers

Imagistics 2500 fax stuck in the "printing" mode. Need to reset.

Yes that worked!! I unplugged it, and kept the red stop button push in while plugging back in and it cleared it out! THANK YOU!

Jan 28, 2008 | Brother MFC-8220 Fax

Not finding what you are looking for?
Fax Machines Logo

Related Topics:

376 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Fax Machines Experts


Level 3 Expert

1113 Answers

Paul King
Paul King

Level 3 Expert

727 Answers

john archer

Level 2 Expert

186 Answers

Are you a Brother Fax Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides