Printer doesn't recognize paper

Is the paper feeding from the manual tray or tray 2. If you are printing from tray 2 and have this problem then it is likely that your driver or software is looking for different paper types than you have loaded in the printer. For example, if you have plain paper in tray 2 and your software wants to print on letterhead, then the printer will stop after each page and by pressing the button you are telling the printer that it is ok to print on different paper. If you have the paper in the manual feed tray (tray 1) then I would check to make sure you are telling the pirnter to print to tray 1 and not manual feed when you send a print job.

check the page setting in the printer as well as in the print dialog box in the, if the problem persists then you have to send it for servicing

You need to check the paper types you have assigned and the paper types that users are requesting. Print out a configuration page and make sure that Tray 4 shows as plain paper. If it does not then check all the stops. The 2000 sheet tray 4 units are noted for having the stops not engage and this causes the printer to think that tray 4 is custom media. You can also go into diagnostics and print a paper path test for each tray to ensure that all the trays are working.

Selecting which tray is used for printing

You can select how the printer pulls paper from the trays.

Understanding tray order

When the printer receives a print job, it selects the tray by trying to match the requested paper

type and size with what has been loaded in the trays. Using an "autoselect" process, it searches

all available trays for the paper that satisfies the request, starting with the bottom tray and ending

with the top tray (tray 1). The printer begins printing the job as soon as it finds the proper type/

size.

Note The "autoselect" process occurs only if no specific tray is requested for the job. If a specific tray

is requested, the job prints from the requested tray.

If paper is loaded in tray 1 and tray 1 is set TRAY 1 TYPE=ANY and TRAY 1 SIZE=ANY on the

Paper Handling menu, the printer will always pull paper from tray 1 first. See "Customizing

tray 1 operation" on page 47 for more information.

If the search fails, a message appears on the printer control panel display requesting that

you load the correct paper type/size. You can load that paper type/size, or you can override

the request by selecting a different type/size at the printer control panel.

If a tray runs out of paper during a print job, the printer automatically switches to any tray that

contains the same paper type/size.

The autoselect process changes somewhat if you customize tray 1 operation (as explained in

"Customizing tray 1 operation" on page 47) or set tray 1 for manual feed (as explained in
"Manually feeding paper from tray 1" on page 49). See if this works. Good luck !

Loading your paper
Paper loading tips:
● Load paper with the side to be printed facing down.
● You can print photos and documents on a wide variety of paper sizes, from
8 x 13 cm (3 x 5 inch) up to 22 x 61 cm (8.5 x 24 inch). The 10 x 15 cm
(4 x 6 inch) photo paper is available with and without tabs.
● Before loading paper, pull the Main paper tray out (use the Main tray release or
the tray grips) and slide out the paper-width and paper-length guides to make
room for the paper. After loading paper, adjust the guides to fit close to the edges
of the paper without bending the paper. When finished loading paper, push the
Main tray back in all the way.
● Load only one type and size of paper at a time in the same tray.
● After loading paper, extend the Output tray extension to catch your printed pages.
Use the directions in the following table to load the most commonly used paper sizes
into the printer.
Paper type How to load Tray to load
Any supported
photo or plain
paper media
1. Extend the Main tray by
pulling it out with the Main
tray release or the tray
grips.
Load the Main tray
Chapter 2
(continued)
12 HP Photosmart 8200 series
Paper type How to load Tray to load
2. Slide the paper-width and
paper-length guides to
their outermost positions.
3. Load paper with the side
to be printed facing down.
Check that the stack of
paper is no higher than
the top of the paperlength
guide.
4. Adjust the paper-width
and paper-length guides
inward until they stop at
the edges of the paper.
5. Push in the Main tray all
the way in.
6. Make sure the light on the
Photo tray button is
turned off to enable
printing from the Main tray.
Load paper and adjust guides inward
1 Paper-width guide
2 Paper-length guide
Push in the Main tray
1 Push the Main tray all the way in

To align the print cartridges from the HP Photosmart Software
1. Load letter or A4 unused plain white paper into the input tray.
NOTE: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Align the Print Cartridges.
When prompted, ensure plain white letter or A4 paper is loaded in the input tray, then
press the button next to OK.
NOTE: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
The product prints a print cartridge alignment sheet.
7. Load the page print side down on the right front corner of the glass, and then press
the button next to OK to scan the page.
When the On button stops flashing, the alignment is complete and the page can be
removed. Recycle or discard the page.

the manual tray is the is the one above the tray,
1-either your tray is set incorrectly must be set to Letter/Plain
priority is tray 2 not tray 1
tray one is the by-pass / manual
since this printer does not have a screen on it everything is setup through the PC.
print a configuration page and you will see all the settings

on left side of tray are 3 fingers, for letter size paper bottom 2 are out, next one in. verify slider on bottom of tray is in place. Essentially paper not sensed correctly. print config page and see paper size

Hi-

If your product is still within the warranty period from KOdak then you can call them up for some step by step troubleshooting to help you with your problem and as well they can replace the printer if defective.

Try this first

Calibrate your printer, then print a demo sheet.

1. If paper is in the photo paper tray, remove it.
2. Load photo paper into the photo tray.
   1. Fan the paper to keep the sheets from sticking together. IMPORTANT: Do not overload the photo tray.
      
   2. Load a maximum of 20 sheets into the photo tray, with the Kodak logo facing up.
   3. Engage the photo tray by pushing it in until it stops.
3. Calibrate your printer.
   1. Press Menu.
   2. Select Calibrate Printer, then press Start.
   3. Wait for your printer to print the calibration sheet.
   4. Place the calibration sheet face down on the scanner glass.
      • For the 5300 AiO printer, place the sheet on the front right corner of the scanner glass.
      • For the 5500 AiO printer, place the sheet on the left rear corner of the scanner glass.
   5. Press Start.
   6. Wait until "Calibration complete. Remove calibration page from scanner glass. Press OK to continue." appears on the LCD display.
   7. Remove the calibration sheet from the scanner glass, then press OK.
4. Print a demo sheet.
   1. Disengage the photo tray by sliding it towards you until it stops. When the photo tray is disengaged, the main tray is active.
   2. Select Print Demo Page, then press Start.
   3. Wait for the demo sheet to print.
   
   

Then call them if issue Persist at these numbers:

In the U.S. and Canada: 1-800-421-6699
In Australia and New Zealand: 1800 793 895

Thanks for using Fixya!

You should configure TRAY 1 as Legal only.
and Tray 2 as plain letter.

Specially when you specify from what tray/paper type to print.

This can be easily configured from the Printer Properties within the Printers and Faxes section of the Control Panel.

Good luck!