Question about Sony Walkman Bean NW-E307 MP3 Player

1 Answer

No sign of life - suspect battery problem

The "Bean" won't turn on, even if connected to the USB port - everything looks dark, and the computer no longer acknowledges the connection or lists a Drive: device in file explorer. I left the bean attached for 2 hours and no change. Other devices work correctly in the computer's USB port. I can't find any information on opening the device or changing the battery, other than "...take it to an authorized service center...".

Thanks
rperrett@tampabay.rr.com

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  • Anonymous Dec 03, 2007

    It says low battery when i connect to USB port. Nothing is getting detected. Looks like batter problem

  • UncleRon Feb 05, 2008

    Well after an unwillngness to answer any technical questions about my "Bean" over the phone, I bit the bullet and drove the 54 round-trip miles to the factory store. After only several minutes and minimal conversation, they determined it was likely a technical problem, and no solution was possible "in-store" -- they had no such capability. I was referred to the "Sony Style Support" service center. Upon returning home, I had a brief friendly, but useless, conversation with an agent in the Philippines. After only two general questions, the request for any information concening the battery was declined, and the only resolution offered was to send the "Bean" in for service - pricing at $130. An escalation plea to a level-2 support supervisor yielded no additional information or change in the assistance offering - send it in; The cost is $130. SONY NW-E307 was a bad inverstment for me. I should have chosen the iPod. Guess I'll just attach it with a screwdriver and do some exploring. Reference Service #E36503475

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Press the Reset button of your player (if it has one).

If this still won't turn on, go to the Sony Support Center to download a firmware software for your player.
But first, you should go to the Device Manager and search for your player's icon. Then click on the icon, click Properties, then click on the Driver tab, and then click on Update Driver. Don't let the wizard to search for the driver on Windows Update, nor let the wizard search for the driver automatically. But choose Don't search. I will choose a driver to install. Then select USB Mass Storage (first uncheck Show compatible hardware, if checked). Click Next, and then the wizards installs the driver.

Now you may open the firmware software application. The wizard installs the firmware on your player. Then click on the device icon on My Computer. If Windows asks you to format it, then click on Yes.
Format it using FAT. If that didn't work with FAT, use FAT32. Then unplug the device (Do not open the browser after you formatted the device using Windows).

Turn it on, and you're done!

Good luck, and Happy Holidays.

Posted on Dec 17, 2008

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