Question about Sony Walkman Bean NW-E307 MP3 Player

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No sign of life - suspect battery problem

The "Bean" won't turn on, even if connected to the USB port - everything looks dark, and the computer no longer acknowledges the connection or lists a Drive: device in file explorer. I left the bean attached for 2 hours and no change. Other devices work correctly in the computer's USB port. I can't find any information on opening the device or changing the battery, other than "...take it to an authorized service center...".


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Re: No sign of life - suspect battery problem

Press the Reset button of your player (if it has one).

If this still won't turn on, go to the Sony Support Center to download a firmware software for your player.
But first, you should go to the Device Manager and search for your player's icon. Then click on the icon, click Properties, then click on the Driver tab, and then click on Update Driver. Don't let the wizard to search for the driver on Windows Update, nor let the wizard search for the driver automatically. But choose Don't search. I will choose a driver to install. Then select USB Mass Storage (first uncheck Show compatible hardware, if checked). Click Next, and then the wizards installs the driver.

Now you may open the firmware software application. The wizard installs the firmware on your player. Then click on the device icon on My Computer. If Windows asks you to format it, then click on Yes.
Format it using FAT. If that didn't work with FAT, use FAT32. Then unplug the device (Do not open the browser after you formatted the device using Windows).

Turn it on, and you're done!

Good luck, and Happy Holidays.

Posted on Dec 17, 2008

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I have a 30g Zune which has not been holding a charge for a couple of weeks. This morning the Zune powers up and then shuts off (even while plugged in). I tried the 'hold down the back button and up at the...


I am not sure if this is gonna work but, since you've tried all other steps why dont we give this a try too...LOL :-)

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  7. If the battery in the device still does not charge correctly, visit the following Web site to sign in and register your device: (

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