Question about HP Photosmart R717 Digital Camera

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Jammed Lense) My camera was dropped (short distance) and the lense/soom seems to be jammed. The camera will not completely turn own. When I turn it on, the lense tries to adjust and it automatically shuts down. Any quick fixes for this?

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  • Anonymous Jan 24, 2008

    My camera lens will not open at all and the green light is flashing. do you how I can fix this. I no problems at all before this. Thanks

  • biancaa Aug 29, 2008

    arghh im wel annoyed, iv only had this camera amonth and its already broke and no ones tryna help at all

  • QueenieC Dec 05, 2008

    The exact thing happened to my camera.

  • hokaspost Jan 07, 2009

    HP Photosmart R717 Digital Camera

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1 Answer

Make sure the lense is not bent. If so, gently straighten it. This worked with mine.

Posted on Dec 06, 2007

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The only way to sort it properly is to dismantle and reassemble. Because it has sustained damage you will have to check for any internal damage caused by the drop. Now the lens is jammed open would suggest the guide pins have either come out of their slots preventing movement or something is obstructing them.

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When you turn it off, does the lense go up and down. If yes good news. while turning the camera off press on the lense very softly (up and down motion) until the lense retracts 100% or almost 100%. you may have to try a few times. if almost 100% retracted, push the lense a little harder in, untill it retracts all the way in. Turn it back on, it should work now. If you do not keep your lense clean you get that problem. After you droped it, some mechanical part on the lense may have broken or dislocated. In this case you have to open the lense inspect the parts, clean them and puth them back together.

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Take the batteries out and let it power down push the lens in slowly to reset the motor, then put the batteries back in this should clear the jam if not it will need to be taken to a camera shop.. Thanks Rulds2008 please rate me!!

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/edwy_1a56970cf1ea4620

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I dropped my Nikon L18 and it now says lens error when I turn it on. And the lens wont go back in.


you jammed the lense neds to be taken to a camera repair person It needs a new lense assmbly .

Jan 01, 2009 | Nikon COOLPIX L18 Digital Camera

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My camera was dropped and now the lense is jammed in. and it will turn on and say lense erro. and it will shut off. is there anything that i can do with out having to go to a shop?


I suggest you call Nikon Support and ask them to replace your lens motor. If your under warranty, you might as well get a replacement. Otherwise, you can ask a repair shop to replace your lense.

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Jammed lense


Same, one day i was just taking a photo and the lens jammed.
I took the camera from the place i bought it and asked for it to be repaired ( warranty repair) it took them 3 months to repair it. Now when i got it back the SD card won't fit in. l am demanding for a new camera.

Best get it repaired. Thanx Devin

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