Question about HP OfficeJet 4215 All-In-One InkJet Printer

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Scanning software does not work at all

When i try to scan using either the scan button on the printer itself (hp4215) or try to scan using the Hp image zone software an error comes up that says "an unexpected internal error has occurred. click ok to close the program, and then try one of the following: Restart the program. Restart the PC and then try again. Reinstall the Photo and Imaging Software and try again"
I tried the first two but don't know how to reinstall the software. Please let me know how to reinstall the software or let me know how to fix the problem another way
thank you

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Http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&rule=4182&product=351109&

Posted on Jun 19, 2009

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Dear ,

there is a cd comes bundeled with the printer caled "drivers and software cd" if u have it insert it and follow on screen tips. if u dont have it contact me ill redirect u to my ftp to download the drivers and software

Posted on Nov 28, 2007

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