Question about HP OfficeJet 4215 All-In-One InkJet Printer

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Scanning software does not work at all

When i try to scan using either the scan button on the printer itself (hp4215) or try to scan using the Hp image zone software an error comes up that says "an unexpected internal error has occurred. click ok to close the program, and then try one of the following: Restart the program. Restart the PC and then try again. Reinstall the Photo and Imaging Software and try again"
I tried the first two but don't know how to reinstall the software. Please let me know how to reinstall the software or let me know how to fix the problem another way
thank you

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Re: scanning software does not work at all


Posted on Jun 19, 2009

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Re: scanning software does not work at all

Dear ,

there is a cd comes bundeled with the printer caled "drivers and software cd" if u have it insert it and follow on screen tips. if u dont have it contact me ill redirect u to my ftp to download the drivers and software

Posted on Nov 28, 2007

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I have an HP DeskJet F4440. When I press the scan button, the green light flashes then the yellow light but nothing happens.

The yellow flashing light means there is a problem with the feature you're trying to use. If you're trying to scan, it could be that there is not a destination program set up to scan to. You can try using the software to scan instead of the scanner itself to make sure it's not a hardware problem. If you installed the HP software included with the all in one, there should be a troubleshooter you can use to help diagnose the problem as well.



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I have an HP Photosmart 2575 and the message "refer to device documentation" appears when I try to scan. (Printer stopped scanning with installation of updated operating system) I use Mac OS X version...

The printer scan button wouldn't work for me either. I had to install the HP Solution Center software from CD onto my Windows Vista PC then I use its scan document software button to do any scanning.

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We cannot get the scan to operate on the hp officejet 4315 all in one printer

When you lift lid to scanner pad, does bulb light up? It should also move slightly as if to prepare for a scan. If these things do not occur, something is definitely wrong with the scanner itself and will require a technician to service.

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Error message?
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I have the scan button but it will not allow me to

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