Question about HP OfficeJet 4215 All-In-One InkJet Printer
When i try to scan using either the scan button on the printer itself (hp4215) or try to scan using the Hp image zone software an error comes up that says "an unexpected internal error has occurred. click ok to close the program, and then try one of the following: Restart the program. Restart the PC and then try again. Reinstall the Photo and Imaging Software and try again"
I tried the first two but don't know how to reinstall the software. Please let me know how to reinstall the software or let me know how to fix the problem another way
Posted on Jun 19, 2009
there is a cd comes bundeled with the printer caled "drivers and software cd" if u have it insert it and follow on screen tips. if u dont have it contact me ill redirect u to my ftp to download the drivers and software
Posted on Nov 28, 2007
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Posted on Jan 02, 2017
Tips for a great answer:
1 Load your original face down in the right front corner of the glass.
2 In the Scan area, press the Scan To button.
The Scan To menu appears, listing destinations, including applications, for
anything you scan. The default destination is whichever one you selected the last
time you used this menu. You designate which applications and other
destinations appear on the Scan To menu by using the HP Image Zone on your
3 To select an application to receive the scan, use or to select it, and then
press OK or Start Scan.
A preview image of the scan appears in the HP Scan window on the computer,
where you can edit it.
For more information about editing a preview image, see the onscreen HP Image
Zone Help that came with your software.
4 Make any edits to the preview image in the HP Scan window. When you have
finished, click Accept.
The HP all-in-one sends the scan to the selected application. For example, if you
chose the HP Image Zone software (Windows) or JPEG to HP Gallery
(Macintosh), it automatically opens and displays the image.
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