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Ricoh 1022 I have a internal tray 1 full error message, but there is no paper in the output tray

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Re: Ricoh 1022

The problem is caused by a black sensing arm that is located at the middle of the exit area and is a long actuator arm that is hanging up and creating an indication that the exit tray is full when it's not. That thing was originally designed to prevent the exit tray from becoming over full and creating a backup and jamming into the the machine. Really bad engineeering. You can permanently rid yourself of this problem by removing the black sensing arm. It pops right out of the two little holders and removing the small front panel and unplugging the sensor. It is accessed by removing a screw from the upper right side of the machine. The panel then pops out exposing the sensor and associated plug. Disconnect the sensor and the error indication will go away, never to return. Too bad I can send a picture. It would really make it clear.
Let me know if this helps. Aloha, Bill Monroe

Posted on Nov 28, 2007

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Re: Ricoh 1022

Yes agree with u and ur solutions, cuz i am also working with ricoh ,

Posted on Jan 29, 2009

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In the paper output tray there should be a tab in the center that you can move up and down easily. It sticks out in front of the rollers. It moves up to "tell" the printer that the output tray is full. Check to see if that tab got stuck in the up position. That would cause it to think there is too much paper in the output tray and tell you to remove it.

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I have a ricoh aficio 220 and it says internal tray 1 is full remove the copy on the display

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Check the little black piece of plastic that senses the printed page exiting the machine. Our sensor was stuck and I was getting the same message (an similar Ricoh product). When I gently reset the black piece to center, moving freely, printing worked again. I think the sensor got jammed up when we were trying to remove a bad paper misfeed.

Ricoh manuals very confusing on this error message. They refer to standard tray, tray one, etc. without being clear whether it's a paper feed tray or the so-called "standard OUTPUT tray." The output is not really a tray, it's just the depression where your sheet lands after printing. I wrenched on the paper feed trays and their settings for an hour before I figured out they meant OUTPUT.


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1 Answer

I have a ricoh Aficio 220 and it says internal tray 1 is full remove the copy on the display

Please you must remove the copies from the output tray.
If you don't have copies in the output tray, check for a black lever at the middle of the exit rollers. It can be either stucked or broken.
If you want this lever can be folded inwards.

Good luck and please rate me, thanks.

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'Standard tray full, remove paper' is the output tray where the prints exit.
Check also the exit sensor/feeler condition.

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Error message for Ricoh C410DN

When that message is displayed, the printer thinks the output tray is full of paper and it won't print any more because there is no room left to spit pages out. If the output tray isn't full of paper, the sensor that detects paper there might just be dirty or dusty.

That sensor is a black sensor that should be located just at the point where the paper exits the machine, above where the paper comes out. Blow some compressed air on the sensor to try to clean it off and see if that clears your error message.

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