Motorola SB5100 SURFboard DOCSIS 2.0 Cable Modem
Problem for Motorola SB5100 SURFboard DOCSIS 2.0 Cable Modem...

My modem keeps resetting at random times...




By thatoneid on Aug 08, 2009

" "
My modem keeps resetting at random times...
The power stays on, since the orange PC-Activity LED stays on, but the other four LEDS (Power, Receive, Send, and Online) turn off and the modem reconnects to the Internet. How do i fix it?

PS. I tried powercycling, unplugging and replugging and checked all connections.

Solution #1

posted on Aug 10, 2009
Not Rated)

marked

Rank: Guru  Computer Networking  Expert
Rating: 86%, 937 votes
This is a firmware problem and the only way to resolve it is to do a firmware update on that device and you can get the firmware from the device manufacturer so you can load it to that modem...
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