Question about T-Mobile Dash Smartphone
I'm having a problem with my dash. It appears to lose power and automatically turns off after a few minutes. The screen goes completely black and I've had to press the power button over again. It usually does this when I'm on the web. Recently it started doing it right after powering on, even before I've had a chance to unlock it. I'm not sure if I need a replacement battery but it's fully charged when I can get in to check on the power management. Any ideas? Greatly appreciate your help!
I bought one of the intermittantly shutting off phones off ebay to see if I could fix it. I have reflashed it to wm6.1 and it still exhibits the same problems as it did on wm5 of shutting off especially during use of wifi.
So its not the operating system.
I've read that you guys are getting phones and new batteries with same problems but I see that you all have mixed the old battery with new phone or new phone with old battery, and some with new battery have not had any porblems since in old phone.
So its not the phone.
I've read several times that oem batteries seems to be all bad and that non-oem batteries have solved the problem many times, but not all the time.
So its not the battery.
Many people have said that battery is reporting a false charge but that you know that the battery is charged or not because its been charging.
So its not the charger
The Fix!! (by deduction)
Purchase a non-oem battery, and reflash the rom and charge it up, that should solve the problem. My guess is that the old battery is screwing up the charge indicator on the operating system, and when new non-oem battery installed it tends to stop charging before its complete causing the new battery never to fully charge and purpetuating the problem. I've not tried this yet, but I have a non-oem battery on the way and a fresh wm6.1 rom ready to load. I'm pretty sure this will work because the phone functions perfectly on the wall charger.
Posted on Jan 11, 2009
I replaced my battery several days ago & - knock wood - have not had a problem with my device since doing so. If my Dash remains stable for another week or so, I will:
1. Declare victory
2. Purchase a 2nd good battery & start rotating them.
3. Discontinue the practice of charging the battery off my computer's USB port.
4. Make a note to myself to just buy a new battery about every 9 months.
Best of luck to those whose woes have not been solved by replacing the battery.
Posted on Feb 08, 2008
I have the Tmobile Dash as most of you do, i ordered this phone recently (2008) thinking this would be a good time to order it. A year was enough time for bugs to be worked out and the phone at its peak. When i ordered the phone the only serious issuses i found were the screen craking and that was an easy fix with the Armor case for the Dash. In the first month everything was fine minus a few billing/rate plan isseus. Customer service was great and i was all set. However in month 2 the freezes and shutdowns began. Ive determined this was due to the Armor Case, i dont know why this case stops phone functionality but it does. Id recommend you look at the case you use. Can the phone breath, does it turn off due to overheat!!!
Posted on Apr 01, 2008
I called T-Mobile and they suggested that the battery is not showing the actual charge. They said that it could not actually be holding a charge and showing a false positive.
Posted on Dec 28, 2007
For Dash 3g from HTC
(how I found the problem)
My cell phone would turn itself off constantly, basically to the point where it wouldn't stay on the second I put it in my pocket. After resetting many times it consisted, no luck from the T I was driving and noticed that it turned off if the phone was rotated with a slight force.
I would turn it on, hold it my right hand and rotate my wrist and when the dash went face up to face down it would power off. I was about to remove the face cover when I noticed as I took the back off a small shield on the top left corner of the battery cavity. It held two small prongs. My guess is for when you pick the phone up the force of movement would allow contact turning on the backlight.
Take a small screw driver and insert it in-between the prong and black shield that is located on the top left corner of the battery cavity, (if you looked at it from the side looks like a wide staple that has been pressed down) and pulling upward separate both prongs and shield so there is decent gap. You won't have the light up on movement feature, but it will fix the powering off issue.
Posted on Jul 07, 2010
Im having the same issue with my Dash. For me the issues seems to be related to accessing the internet. Before I added mobile web to my dash, I didnt have many issues with the phone. But after adding the web, my phone shuts off whenever it feels the need.
I contacted Tmobile about this issue and they are sending me a replacement phone since they said that this issue is related to the software. Hopefully, my new dash will work better....we will see in three days :)
Posted on Dec 01, 2009
I have the same issue as well with the TMobile Dash 3G this is the third phone I have had with Tmobile first two first generation Dash's had other issues.. all they will do is send me another Dash.. err
Posted on Nov 19, 2009
I had t-mobile dash for over one year, with no problems. Problem began about 2 weeks ago, during conversations over one minute... the phone would power off during a conversation (with a fully charged battery). The phone wouldn't power back on unless it was plugged in. Once it was powered back on the battery power would show over 50% when disconnected. So, it wasn't the case of a dead battery.
I had extended insurance so t-mobile sent me a new phone. I had the same problem! The new dash phone powered off during a conversation with a fully charged battery.
I went to t-mobile store and they traded me for a new battery...same problems.
I was very frustrated after reading this message board that everyone was having the same problems. I called t-mobile supervisor and after threatening them with FCC and BBB they are sending me a blackberry for a reduced price...but I am extending my contract which isn't up for a full discount until June 2009. I am happy with that. I wanted to go back to my blackberry anyway and I don't have to wait until June.
Posted on Nov 03, 2008
To everyone one getting the overpriced batteries from T-mobile, or a retailer,
I read somewhere that the batteries in the batteries don't have a long shelf life so if you are getting them from t-mobile or a retail store there's no telling how long they have been on the shelf, and they may be just as useless as the one you already have. I got my battery from on Ebay, and it arrived about half charged. After charging it for two hours I had no more problems out of the phone. So its not all batteries that are no good just the ones sitting on shelves for extended periods of time.
Posted on Nov 03, 2008
Well guys, I am having the same problem. I talked to a couple of friends of mine and turns out they had the same exact issue with the Motorola Q. They were told it was a Windows Mobile issue. The suggestion was a hard reset. I have not tried this yet. But I do use a program called SK Tools to clean out temporary files and such. So far, 2 days and not issues. I am keeping my fingers crossed. Worth a shot.
Posted on Oct 13, 2008
I had the same problem. After a full charge, I'd make a phone call and the phone would turn off after 10 minutes or so and not turn back on. Odd thing is....I would wait maybe 30 minutes and try again, and it would turn back on and show a charge of either full or 3/4 battery left. After reading that the battery may be showing an incorrect battery charge, I ordered another battery off of Amazon. I'm still having problems even with the new battery. I've had the phone for about a year now and have had Windows Mobile 6 on it way before having these problems, so I don't know if WM6 has anything to do with it. Decided to ditch the phone and get a different phone instead. - X
Posted on Aug 31, 2008
So.. I was having all the problems listed above...
I called tmobile and had them replace my phone since i was under warranty, hoping that would fix the problem. However, the problem seemed to get even worse. My phone would turn off randomly and almost immediately. I then purchased a new battery off ebay, and it has stayed on ever since. So, I'm hoping this is the fix...
I also read another solution above that mentioned the use of a car charger... I too had purchased a car charger, and am wondering if that was connected to all the problems... It seemed to all occur at the same time...
Anyone else find that same connection?
Posted on Mar 03, 2008
I had this same problem on my phone that I've had for 8 months. Phone would shut off when I would turn on wifi, browse large web pages, or did text messages. This started happening the same time as everyone else (end of '07/beginning of '08). I tried draining and recharging the battery and flashing the phone to no avail. I bought a new OEM battery on Ebay ($.99 plus $5 shipping). I just got it yesterday, put it in the phone, fully charged it, and started up the phone. I haven't seen the problem since. Yay! I'll post a follow-up if I ever see the problem again.
Posted on Feb 12, 2008
Omg im goin throught the same thing...ill charge it and if im txtin it wont stay on longer than 10 minutes...its horrible...its not the battery its deff the phone...my solution is to bump the dash and get a new phone completly...the dash is awesome but sucks when you actually use it..its jus nice to look at... but yea i kno wthis might not help but its nice to know tha tim not goin crazy or thats its not jus my freakin fd up phone
Posted on Feb 08, 2008
I have the same problem my phone turns off usually during a call but im pretty sure it has nothing to do with the battery or chord...
Posted on Jan 31, 2008
Had the same problem so called T-Mobile and they sent a replacement phone. I also ordered a new battery for the phone which will arrive in a couple of days. I will test the new device with the old battery and report any issues. I am also going to not install all of the "apps" that I have previously purchased in the event that one of them may have caused a problem. Wife has the same phone but no problems (yet). If this happens again, will definately think about a new phone.
So, if you are still within the 1-year of purchase of your Dash then T-Mobile will replace the phone but not the battery or the back cover. Also, the new "replacement" phone only carries a 90-day additional warranty so once that is over your only solution will be to buy a new phone.
I had excellent customer service when I called T-Mobile and did not have to argue with them about any aspect of the replacement or problem and they did try to problem solve the power issue (with no luck obviously). They do charge you for the shipping of the phone to your address (2nd day air was $15 charged to your bill but the phone arrived one day early (called on Friday and phone arrived Monday afternoon).
Posted on Jan 29, 2008
Same problem here. I ordered a new battery and again the same thing. It is definitely a software issue that T-Mobile has not acknowledged yet. I'm on my 3rd replacement phone.
Posted on Jan 23, 2008
Might be a battery problem:
Posted on Jan 17, 2008
As I posted below (Guest, Jan. 04, 2008), I've been having the same issue with the phone shutting down. I called T-Mobile and they are sending me a new phone. Yesterday (Jan. 06) I ordered two replacement batteries through Amazon.com and they were only about $12 a piece. These are OEM, so that's cool.
However, this morning I decided to try something else. I've been using WM6, as most of you I'm sure are, so I used a program I downloaded for a ROM Update to rollback my phone to the OEM standard WM5 image. I've been messing with it for a little over an hour now and have not had a single problem yet. But I still liked WM6 better. WM5 doesn't do some of the things that I liked on WM6.
Perhaps the battery issue is something that is a problem with the WM6 OS that everyone has been using...?
Posted on Jan 07, 2008
Hi! Does anyone have any solutions for this? Same problem started happening a couple of days ago for me - I got a new battery and have 4 chargers .... still no luck. Strange part is that on both batteries the phone charges a bit from the car charger ... I bought a new home charger and still the same issue ... Maybe a windows bug?
Posted on Jan 06, 2008
I have the same problem. Odd that we're all having the same problem at the same time, isn't it?
Anyway, after a long phonecall to T-Mobile, they believe the battery is faulty and, like they told intilli4, not reporting the charge accurately.
What I also found out is that while the handset has a one year warranty (only a month of which is left for me) the battery only had a 90-day warranty, so don't expect T-Mobile to spring for your replacement battery.
Posted on Jan 03, 2008
You can replace the battery and reload the windows that will fix everything on the phone
Posted on Nov 06, 2008
HCI, the manufacturer of the battery used in the Dash device is aware of the situation and will issue no charge replacement batteries for up to one year from date of purchase. As of October 29, 2008, T-Mobile continues to assert that there are NO KNOWN ISSUES with the Dash device and will refer any inbound calls to HCI. If your phone is older than 1 year, your only option is to purchase a new battery.
Posted on Nov 03, 2008
Here's the reason t-mobile gave me: i was using the wrong charger. i did have a car charger for my tomtom that i was using for my dash and they said that it ruins the batt. if you're going to get a dash, you're going to need to only use the charger that came w/ it or is sold specifically for it. don't use the razr charger or a random cable you plug to your computer. you need the factory ones :-p
luckily, i managed to get out of my contract and switched to a vox/verizon. so far so good...
Posted on Mar 03, 2008
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