Question about T-Mobile Dash Smartphone

25 Answers

Dash turns off randomly

Hello everyone,

I'm having a problem with my dash. It appears to lose power and automatically turns off after a few minutes. The screen goes completely black and I've had to press the power button over again. It usually does this when I'm on the web. Recently it started doing it right after powering on, even before I've had a chance to unlock it. I'm not sure if I need a replacement battery but it's fully charged when I can get in to check on the power management. Any ideas? Greatly appreciate your help!

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  • Anonymous Nov 28, 2007

    i have same problme with my dash. also seems to be more when i use web but also happens on text messaging and even during a call. this is not a battery issue or software issue (i did a hard reboot to factory specs).

  • azalutsky Dec 07, 2007

    Hey guys... I have the same problem...

    Is there any solution!?!

  • intilli4 Dec 23, 2007

    This happens when I use WiFi or browse the web. If I am not using my phone and it is locked it still shuts off after 4 to 6 min

  • krayji Dec 28, 2007

    I have the same problem...tried to post a comment and somehow it got tagged as a solution...sorry about the mixup.

  • Anonymous Dec 28, 2007

    Same problem. Replaced the battery. Replaced the handset. No solution. What are our options?

  • ecasas Dec 28, 2007

    I have the same problem since I installed Mcrisift Live Search and my GPS Device. It whows 90% battery charge and suddendly it turns off, when browsing, accessing an application or even in a phone call. Once it truns off, I can not get it back on unless I connect the Charger or I wait for a couple of hours.



    It definitively has something to do with power managemnt. As a matter of fact when I try to turn it on the blinking led becomes red.



    Any ideas?


  • Anonymous Jan 04, 2008

    Yup, same problem. And it seemed to start happening around the time everyone else here found it.

    I have restored numerous times, used the phone in it's factory settings, unlocked and made many registry changes, nothing helps.

    I just talked to T-Mobile yesterday and they are sending me a new phone, but not a new battery. They didn't even say that could be the issue.

    I may buy a new battery just to see if that takes care of the issue.

    This phone was great, until now.

  • lulutsuchiya Jan 05, 2008

    I have the same issue plus now I can't get it to go off of speaker phone even though I NEVER put it on speaker phone this phone sucks

  • Anonymous Jan 15, 2008

    Has anyone that bought a new battery resolved this issue? I do not want to buy a new battery if it does not solve it.

  • Anonymous Jan 23, 2008

    Same thing here. I am on my 2nd replacement phone and new batteries don't help. Definitely a software issue.

  • Soundmind Jan 24, 2008

    I am on my 2nd replacement T-Mobile Dash. I brought two batteries; but the problem still exists. I even brought a new cord; thinking that may be the problem. I think T-mobile needs to stop sending out refurbish phone and give us all rebates for a new phone of our preference.

  • CLBinMD Jan 31, 2008

    I've had the erratic reporting of battery life issue for a while now. The random shut downs just started in the last week or two. I'm going to try replacing the battery but I'm not confident if will make any difference.

    I'm wondering if T-Mobile pushed an update to the phone; or, pushed a software update to their network that is affecting the phone.

  • kris10 Feb 01, 2008

    I'm having the same issue. Waiting for a friend from t-mobile to offer a solution, but it's prob a sw issue. I have started from scratch (like the techs told me) at least 4x but it's still shutting down and then @ a ! battery when I restart. The only way for me to get a full battery charge to show is when I take out the sim as well as the battery before powering on, and even that doesn't work every time.
    I have been having this issue since at least December.. probably since late November.
    /k

  • tamzee Feb 04, 2008

    I am having the same problem!!! And it started only a couple weeks ago like everyone else. I called t-mobile, and they told me to upgrade to wm6.0 or do a hard reset, but from what I've read here, i don't think it'll do the trick... Please keep updating, if anyone finds a solution! Thanks!

    ~t

  • Anonymous Feb 08, 2008

    I am having the same problem. It happens whenever I go to a big web page, or connect to a wifi access point. I haven't called tmobile yet, but i will. i just bought an oem battery off of ebay for .99 plus $5 shipping. we'll see if it helps.

  • Alberto05 Feb 08, 2008

    I'm having the this problem with my dash: It appears to lose power and turns off after a few minutes [3-4 or 5 max.] when I'm on line or even during calls/messages . The screen goes totally black so I've had to turns it ON again. Recently it started doing it right after powering on too, it doesn't give me the chance to even unlock it. I don't know if I need to replace the battery but it's fully charged when it gets OFF. Does someone have any ideas about how to fix it??

  • Alberto05 Feb 08, 2008

    I'm having this problem with my dash: It appears to lose power and automatically turns off after a few minutes [2-3 or 4 max.]. The screen goes totally black and I've had to turn it ON again, this happens when I'm on the web or on a call/messages. After I turns it ON it goes Off again even before I've had a chance to unlock it. I don't know if I need to replace the battery because it's fully charged when it gets OFF. I don't know if to buy an other battery will really solve the problem . Does anyone have any ideas about how to fix it??

  • mobiled Feb 11, 2008

    bought my dash 13 months ago, began shutting off randomly after 60 minutes of standby time (after a full charge all night) last month. tmobile had already switched the dash out twice before 10 months ago for me.
    sounds like wasting my time buying batteries is pointless.

    mobile journalist

  • Kimberley B Feb 28, 2008

    I have the same problem. It just started today when I tried to e-mail a photograph out of the picture viewer via Pocket Outlook. I powered it back up and tried sending the picture again. Same thing.

    Next time I powered it up, I went to Outlook first and created a text e-mail. It sent just fine.

    Next, I created a new e-mail and used the insert feature, taking a new photo to attach (thinking the smaller size might make a difference). It powered down again.

    I recently did a hard reset. I have app unlocked it and re-installed the following:

    Proxies for $5.99 data plan
    Automatic keylock
    HTC streaming media player
    SK tools
    TCMP player
    WordPad
    Vieto Copy/Paste
    Oxios close apps
    Adobe Flash Lite
    OggSync
    Mmetrics app

    I think that's it. ;) I had everything except the automatic keyguard installed before and never had any problem sending and receiving full-size photos.

    Any ideas?

  • Kimberley B Feb 28, 2008

    I have the same problem. It just started today when I tried to e-mail a
    photograph out of the picture viewer via Pocket Outlook. I powered it
    back up and tried sending the picture again. Same thing.



    Next time I powered it up, I went to Outlook first and created a text e-mail. It sent just fine.



    Next, I created a new e-mail and used the insert feature, taking a new
    photo to attach (thinking the smaller size might make a difference). It
    powered down again.



    I recently did a hard reset. I have app unlocked it and re-installed the following:



    Proxies for $5.99 data plan

    Automatic keylock

    HTC streaming media player

    SK tools

    TCMP player

    WordPad

    Vieto Copy/Paste

    Oxios close apps

    Adobe Flash Lite

    OggSync

    Mmetrics app



    I think that's it. ;) I had everything except the automatic keyguard
    installed before and never had any problem sending and receiving
    full-size photos.



    Any ideas?

  • Anonymous Mar 08, 2008

    My Dash just started doing this as well. I am just a few weeks out of warranty and I'm not too excited about having to spend the money to get a new phone.

  • koseank May 02, 2008

    my t-mobile dash turns off for apparently no reason, especially when I am online, or even after i get a phone call. The battery also seems to just die for no reason. i really need some help on this, any thoughts?

  • Anonymous May 09, 2008

    My problem is the same. It has gotten so bad that to simply get the phone to power up, I have to plug it in.



    I think it's time for a class-action something of some sort as neither T-Mobile nor HTC is admitting any kind of real problems and offering any real solutions.

  • Lui111 May 22, 2008

    I am havign the same problem with my dash. I will be listening to the mp3 player or making a call, txting etc and it will just turn off. I turn it on again and it will go up to the tmobile screen and power off again. Idk if this is a software issue or battery or charger!...someone please help me!!!!!!!

  • loridp May 31, 2008

    I have the same problem. I ordered a new battery. I hope that helps.

  • Anonymous Jun 17, 2008

    Same problem...maybe someone from t-mobile will read this and do something about it!

  • wtcaldwell Aug 04, 2008

    I've had my phone coming up on 2 years. I had never experienced this until recently. The biggest change in that time was my upgrade from Windows Mobile 5 to Windows Mobile 6. My battery has obviously had quite a lot of use, but it would be quite the coincidence that the battery started its decline after I upgrade to WM 6. Has anyone seen differences upon rolling back to WM 5? It seems like many folks still have the issue even with a new battery.


  • jcwilson Sep 23, 2008

    Ok here we are into late '08 and these phones are still being sold with this issue! I have only had mine a month and it has been glitchy from the start. Shuts off, gets stuck in the start up loop, locks up in programs and now it will not turn on at all! I never dropped it, never cariied it in my pocket and never put it in a case. And I had heard of the "incompatible charger" issue before I got mine and so I have ONLY charged it with the ac adapter that came with it or with the usb plug that came with it when using it as a modem on my laptop. T-mobile is sending me another but c'mon - am I really only going to get 90 days on a phone I had for a month that originally had a 1 year warranty! That is ridiculous! T-Mobile - I have loved you for 8 years but PLEASE get us better PDA phone options that run Windows - our corporation does not allow Blackberry's!!!!

  • danleepix Sep 25, 2008

    Phone keeps crashing randomly.

  • Anonymous Sep 28, 2008

    My DASH is ten months old and it began to randomly turn off about 8 weeks ago. At first it was when on the internet, then on calls. Now it can only run when plugged into the wall charger. They sent me a new phone and it still does it! The battery is fully charged and yet the problem is now happening with the brand new/like new phone! Help.

  • ohmagolly Sep 30, 2008

    I've had the phone for about a year now and it does the same thing. The phone just shuts off in the middle of a conversation.

    Also, the alarm function is going nuts. For some reason the alarm wont shut off and now 5 different alarms (from 5 different times i used it) go off...i ahve to put the phone on silent when i sleep so that i dont get awakened at 4 am!


  • Vbhu Oct 02, 2008

    I also have exactly the same problem

  • grigsbyj Oct 06, 2008

    Same problem here, worse over the past month. The phone randomly turns off -- in mid-call, on the web, or just sitting on my desk! I got WM6 soon after I got the phone over a year ago, but no prob til recently. both my chargers, car and wall, are tmobile products. battery charge indicator always says it's charged up. so, the only thing that seems to apply from the discussion is maybe the battery is dying and lying? It's a nice phone otherwise. It's stayed in good shape, even without carrying it in a case.

  • superslinky Oct 07, 2008

    Has anyone considered what Kaaru said about the case? I'm thinking that there is a possibility that the case we keep them in may play a role. If you think about the cases (at least mine) is held closed by a magnet. The memory in these phones could be effected in some way. I know you can erase a hard drive with a magnet so why not a phone. It could just be degrading whatever internal "drive" it contains to a point where it crashes and powers off. And thinking about that "drive" wouldn't it just be some type of flash memory? I know that a USB flash drive can die on you at any time without warning and are by no means as reliable as a standard plated drive. Just my thought, maybe a guru out there can help confirm.

  • paula659 Oct 08, 2008

    I also started having this problem about two weeks ago.



    I love this phone and have had it for almost two years (since before it hit market, as I worked for T-Mobile at the time). I've never had another problem with the phone (although I HATE the alarm function... I digress!).



    I charge the Dash with my RAZR charger about half the time, and have been doing that forever. I don't see how that could suddenly become an issue. I did upgrade to Windows Mobile 6, but that was about a year ago.



    Phone has been virtually unusable since the problem started -- black out screen resulting in dropped calls, lost messages, etc.



    I removed all my email accounts from the phone, thinking there was some kind of a hang up in downloading messages. It's better, but still bad.



    Any other thoughts out there?

  • Anonymous Oct 12, 2008

    exactly same issue...started after about 1 1/2 years. have already tried two new batteries and a complete rom reinstall

  • momgeek Oct 13, 2008

    I use the charger that came with my phone and it continues to spontaneously shut off at random times. How do I check which operating system I am running?

  • agiftagain Oct 14, 2008

    I've had the Dash since June 2007. No problems until September 2008. It's still running WM5. I've never downloaded anything on it. I don't use WiFi or email or anything beyond the simplest functions. It shuts down in the middle of pretty much any task -- middle of a call, entering an event in Calendar or a new item in Contacts, taking a photo, writing/sending text messages, and sometimes just in idle, when I'm not even using it.

    I agree with one of the people on this site, who suggested a class action lawsuit.

    I still have 8 months to go on my 2-year contract, but I pretty much have no choice but to buy a new phone. So I'll get some cheap simple phone for these 8 months, and then maybe a better one when my contract ends. Then again, maybe I'll just stick with a simple phone, just for calls and text and simple calendar and alarm functions. Hopefully, a simple gadget will be less likely to develop crazy defects.


  • ANEWME26 Oct 15, 2008

    Hi All,

    I am having the same power cycling issues as everyone else. I have contacted T-Mobile for tech support, my phone is now out of warranty however (due to my own oversite, and misunderstanding). Anywho, I was told by T-Mobile that since it was out of warranty, there were no other options, I had to get a new phone, or deal with it (it didn't sound this harsh coming from them though). That was kinda of a hard pill to swallow because an upgrade was $200 + dollars. SO I decided to do a little research, and lo and behold I found the contact info for the manufacturer in Taiwan, and sent them an email. They responded and gave me the website for America, http://www.america.htc.com, from there I got a phone number, 866-449-8358. The young man on the phone was very helpful, and provided me with general options about repair, then transferred me to the repair department. The lady I spoke to in repair stated that I could send the phone

    in to them for diagnostics, and if they found it to be a manufacturer's defect they would repair it free of charge, but if it wasn't a manufacturer defect I would have to pay for repair or return (to me). I think this is a "light at the end of the tunnel" especially after T-Mobile told me I have no other options... For those who are interested the repair number is 888-617-1113. Hopefully if enough of us contact them with issues they will render the decision that its their defect....Hope this helps!

  • tezo411 Oct 18, 2008

    I have gone through 4 dash's 2 batts and 3 chargers phones do not want to chare they keep sendin me new ones and i keephavin the same issue...ive had it wit this thing

  • Anonymous Nov 04, 2008

    Just to chime in on this as well - I've been a happy Dash user for over two years and my phone just started to randomly shutdown in a similar manner in late September. It will not boot up reliably afterward either. It really does sound like a battery problem. T-Mob doesn't have a phone I want to upgrade to yet though, so I guess I will try a new battery off ebay.

  • Zinger58 Nov 04, 2008

    Yup, same thing for me. Powers off randomly...during a call, when I try and go online...it's very frustrating. I have loved this phone up until now... My 1 year warranty is now expired (by 1 month!!!), so there's not much I can do... I might just try & get a new battery. I do not want to pay another $200 +, not to mention have to sign up for a new 2-year contract...

  • thisman480 Nov 06, 2008

    I have tdash phone and it shut down after a call and have bought two new batteries .But I saw that the wrong charger might be a problem.Can anyone help with this problem .

  • menegene1 Dec 01, 2008

    my Dash will turn off at random times

    Not doing anyting in particular just shyuts off.

  • Anonymous Dec 04, 2008

    Dash turns off randomly

  • Anonymous Jan 24, 2009

    Dash turns off randomly problem help me try 2 find the problem....

  • noggle Feb 03, 2009

    after i shake or hold my phone while walking, or it just being in my purse, it will randomly shut off and then i try to turn it back on, sometimes it turns on sometimes it doesnt. so i get the charger and i plug it in and it turns on aoutomaticly like nothing ever happened, after i dropped it twice in a row the other day it wont turn on at all i tried everything, so i got a new battery so hopfully it will turn back on now!!

  • bkoplin Feb 07, 2009

    I charged my dash a full 12 hours in a working outlet with a properly functioning charger, when I turned it on it shut off within 1 minute, oddly enough there was not warning beep, nor did the battery icon on the phone show the battery was low. What the heck in wrong with this thing!

  • Anonymous Feb 13, 2009

    my phone

  • Anonymous Feb 19, 2009

    Boy I am with all of you.

  • rich904 Mar 04, 2009

    Same here - randomly powers down even if it shows a good charge - POS

  • dsocks Mar 21, 2009

    Guys (and gals) just sitting here reading this is like a bad novel...I have the same cut off for no reason, 20,00 alarms like ft. knox, frozen screen problem...it is so class action suit time...what are we going to do? Let's do the suit? If not, T-mobile and all other companies will think it is okay to sell us an inferior product and refuse to deal with our technical problems...it is not okay.

  • Anonymous May 09, 2009

    i dont know what to do, man this sucks

  • renewvinu May 11, 2009

    My Dash suddenly started shutting off randomly.  At first it happened once in a while.  Finally, it happened during every phone call.  I had started to try and use the internet a little.  Perhaps it is related.  

  • woshaughness May 24, 2009

    I'm having the same proble. I just replaced the battery on my Dash thinking the new battery would resolve the issue of it shutting down and losing charge. No matter how I recharge the battery and powermanagment shows 100%, I can literally watch the charge deplete and then the phone go dead within a few minutes.

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25 Answers

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I bought one of the intermittantly shutting off phones off ebay to see if I could fix it. I have reflashed it to wm6.1 and it still exhibits the same problems as it did on wm5 of shutting off especially during use of wifi.

So its not the operating system.

I've read that you guys are getting phones and new batteries with same problems but I see that you all have mixed the old battery with new phone or new phone with old battery, and some with new battery have not had any porblems since in old phone.

So its not the phone.

I've read several times that oem batteries seems to be all bad and that non-oem batteries have solved the problem many times, but not all the time.

So its not the battery.

Many people have said that battery is reporting a false charge but that you know that the battery is charged or not because its been charging.

So its not the charger

The Fix!! (by deduction)

Purchase a non-oem battery, and reflash the rom and charge it up, that should solve the problem. My guess is that the old battery is screwing up the charge indicator on the operating system, and when new non-oem battery installed it tends to stop charging before its complete causing the new battery never to fully charge and purpetuating the problem. I've not tried this yet, but I have a non-oem battery on the way and a fresh wm6.1 rom ready to load. I'm pretty sure this will work because the phone functions perfectly on the wall charger.

Posted on Jan 11, 2009

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I replaced my battery several days ago & - knock wood - have not had a problem with my device since doing so. If my Dash remains stable for another week or so, I will:

1. Declare victory
2. Purchase a 2nd good battery & start rotating them.
3. Discontinue the practice of charging the battery off my computer's USB port.
4. Make a note to myself to just buy a new battery about every 9 months.

Best of luck to those whose woes have not been solved by replacing the battery.

Posted on Feb 08, 2008

  • CLBinMD Feb 08, 2008

    P.S. For those who have tried a new battery w/o success....here's something I heard when I was trying to track down a new battery for my Dash that MIGHT explain what's going on. It's just one source so take it for what it's worth. Anyway...

    I didn't want to order a battery on-line & wait for it. I needed one NOW. So, I was calling all over town (Houston, SW side) trying to find someone who had a Dash battery in stock. Came across one place but the guy said he had been having problems these Dash batteries NOT ACCEPTING A CHARGE so he was sending them all back.

    I also had one T-Mobile store employee tell me that the reason they no longer kept batteries in stock was that they would go bad before they could be sold.

    Again, just what I've heard. So, it MAY BE the case that swapping your battery didn't help because you were swapping one bad battery for another.

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I have the Tmobile Dash as most of you do, i ordered this phone recently (2008) thinking this would be a good time to order it. A year was enough time for bugs to be worked out and the phone at its peak. When i ordered the phone the only serious issuses i found were the screen craking and that was an easy fix with the Armor case for the Dash. In the first month everything was fine minus a few billing/rate plan isseus. Customer service was great and i was all set. However in month 2 the freezes and shutdowns began. Ive determined this was due to the Armor Case, i dont know why this case stops phone functionality but it does. Id recommend you look at the case you use. Can the phone breath, does it turn off due to overheat!!!

Posted on Apr 01, 2008

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I called T-Mobile and they suggested that the battery is not showing the actual charge. They said that it could not actually be holding a charge and showing a false positive.

Posted on Dec 28, 2007

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For Dash 3g from HTC


(how I found the problem)

My cell phone would turn itself off constantly, basically to the point where it wouldn't stay on the second I put it in my pocket. After resetting many times it consisted, no luck from the T I was driving and noticed that it turned off if the phone was rotated with a slight force.

I would turn it on, hold it my right hand and rotate my wrist and when the dash went face up to face down it would power off. I was about to remove the face cover when I noticed as I took the back off a small shield on the top left corner of the battery cavity. It held two small prongs. My guess is for when you pick the phone up the force of movement would allow contact turning on the backlight.

(solution)

Take a small screw driver and insert it in-between the prong and black shield that is located on the top left corner of the battery cavity, (if you looked at it from the side looks like a wide staple that has been pressed down) and pulling upward separate both prongs and shield so there is decent gap. You won't have the light up on movement feature, but it will fix the powering off issue.


Posted on Jul 07, 2010

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Im having the same issue with my Dash. For me the issues seems to be related to accessing the internet. Before I added mobile web to my dash, I didnt have many issues with the phone. But after adding the web, my phone shuts off whenever it feels the need.

I contacted Tmobile about this issue and they are sending me a replacement phone since they said that this issue is related to the software. Hopefully, my new dash will work better....we will see in three days :)

Posted on Dec 01, 2009

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I have the same issue as well with the TMobile Dash 3G this is the third phone I have had with Tmobile first two first generation Dash's had other issues.. all they will do is send me another Dash.. err

Posted on Nov 19, 2009

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I had t-mobile dash for over one year, with no problems. Problem began about 2 weeks ago, during conversations over one minute... the phone would power off during a conversation (with a fully charged battery). The phone wouldn't power back on unless it was plugged in. Once it was powered back on the battery power would show over 50% when disconnected. So, it wasn't the case of a dead battery.

I had extended insurance so t-mobile sent me a new phone. I had the same problem! The new dash phone powered off during a conversation with a fully charged battery.

I went to t-mobile store and they traded me for a new battery...same problems.

I was very frustrated after reading this message board that everyone was having the same problems. I called t-mobile supervisor and after threatening them with FCC and BBB they are sending me a blackberry for a reduced price...but I am extending my contract which isn't up for a full discount until June 2009. I am happy with that. I wanted to go back to my blackberry anyway and I don't have to wait until June.

Posted on Nov 03, 2008

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To everyone one getting the overpriced batteries from T-mobile, or a retailer,

I read somewhere that the batteries in the batteries don't have a long shelf life so if you are getting them from t-mobile or a retail store there's no telling how long they have been on the shelf, and they may be just as useless as the one you already have. I got my battery from on Ebay, and it arrived about half charged. After charging it for two hours I had no more problems out of the phone. So its not all batteries that are no good just the ones sitting on shelves for extended periods of time.

Posted on Nov 03, 2008

Well guys, I am having the same problem. I talked to a couple of friends of mine and turns out they had the same exact issue with the Motorola Q. They were told it was a Windows Mobile issue. The suggestion was a hard reset. I have not tried this yet. But I do use a program called SK Tools to clean out temporary files and such. So far, 2 days and not issues. I am keeping my fingers crossed. Worth a shot.

Posted on Oct 13, 2008

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I had the same problem. After a full charge, I'd make a phone call and the phone would turn off after 10 minutes or so and not turn back on. Odd thing is....I would wait maybe 30 minutes and try again, and it would turn back on and show a charge of either full or 3/4 battery left. After reading that the battery may be showing an incorrect battery charge, I ordered another battery off of Amazon. I'm still having problems even with the new battery. I've had the phone for about a year now and have had Windows Mobile 6 on it way before having these problems, so I don't know if WM6 has anything to do with it. Decided to ditch the phone and get a different phone instead. - X

Posted on Aug 31, 2008

So.. I was having all the problems listed above...

I called tmobile and had them replace my phone since i was under warranty, hoping that would fix the problem. However, the problem seemed to get even worse. My phone would turn off randomly and almost immediately. I then purchased a new battery off ebay, and it has stayed on ever since. So, I'm hoping this is the fix...

I also read another solution above that mentioned the use of a car charger... I too had purchased a car charger, and am wondering if that was connected to all the problems... It seemed to all occur at the same time...

Anyone else find that same connection?

Posted on Mar 03, 2008

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I had this same problem on my phone that I've had for 8 months. Phone would shut off when I would turn on wifi, browse large web pages, or did text messages. This started happening the same time as everyone else (end of '07/beginning of '08). I tried draining and recharging the battery and flashing the phone to no avail. I bought a new OEM battery on Ebay ($.99 plus $5 shipping). I just got it yesterday, put it in the phone, fully charged it, and started up the phone. I haven't seen the problem since. Yay! I'll post a follow-up if I ever see the problem again.

Posted on Feb 12, 2008

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Omg im goin throught the same thing...ill charge it and if im txtin it wont stay on longer than 10 minutes...its horrible...its not the battery its deff the phone...my solution is to bump the dash and get a new phone completly...the dash is awesome but sucks when you actually use it..its jus nice to look at... but yea i kno wthis might not help but its nice to know tha tim not goin crazy or thats its not jus my freakin fd up phone 

Posted on Feb 08, 2008

I have the same problem my phone turns off usually during a call but im pretty sure it has nothing to do with the battery or chord...
help please...

Posted on Jan 31, 2008

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Had the same problem so called T-Mobile and they sent a replacement phone. I also ordered a new battery for the phone which will arrive in a couple of days. I will test the new device with the old battery and report any issues. I am also going to not install all of the "apps" that I have previously purchased in the event that one of them may have caused a problem. Wife has the same phone but no problems (yet). If this happens again, will definately think about a new phone.

So, if you are still within the 1-year of purchase of your Dash then T-Mobile will replace the phone but not the battery or the back cover. Also, the new "replacement" phone only carries a 90-day additional warranty so once that is over your only solution will be to buy a new phone.

I had excellent customer service when I called T-Mobile and did not have to argue with them about any aspect of the replacement or problem and they did try to problem solve the power issue (with no luck obviously). They do charge you for the shipping of the phone to your address (2nd day air was $15 charged to your bill but the phone arrived one day early (called on Friday and phone arrived Monday afternoon).

Posted on Jan 29, 2008

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Same problem here. I ordered a new battery and again the same thing. It is definitely a software issue that T-Mobile has not acknowledged yet. I'm on my 3rd replacement phone.

Posted on Jan 23, 2008

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Might be a battery problem:
http://forum.xda-developers.com/showthread.php?t=342600&highlight=turns+off

Posted on Jan 17, 2008

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As I posted below (Guest, Jan. 04, 2008), I've been having the same issue with the phone shutting down. I called T-Mobile and they are sending me a new phone. Yesterday (Jan. 06) I ordered two replacement batteries through Amazon.com and they were only about $12 a piece. These are OEM, so that's cool.

However, this morning I decided to try something else. I've been using WM6, as most of you I'm sure are, so I used a program I downloaded for a ROM Update to rollback my phone to the OEM standard WM5 image. I've been messing with it for a little over an hour now and have not had a single problem yet. But I still liked WM6 better. WM5 doesn't do some of the things that I liked on WM6.

Perhaps the battery issue is something that is a problem with the WM6 OS that everyone has been using...?

Posted on Jan 07, 2008

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Hi! Does anyone have any solutions for this? Same problem started happening a couple of days ago for me - I got a new battery and have 4 chargers .... still no luck. Strange part is that on both batteries the phone charges a bit from the car charger ... I bought a new home charger and still the same issue ... Maybe a windows bug?

Posted on Jan 06, 2008

I have the same problem. Odd that we're all having the same problem at the same time, isn't it?
Anyway, after a long phonecall to T-Mobile, they believe the battery is faulty and, like they told intilli4, not reporting the charge accurately.

What I also found out is that while the handset has a one year warranty (only a month of which is left for me) the battery only had a 90-day warranty, so don't expect T-Mobile to spring for your replacement battery.

Posted on Jan 03, 2008

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I've got the same problem...the phone turns itself off in the middle of a call...I've got the battery charged to its max!

Posted on Dec 28, 2007

  • krayji Feb 06, 2008

    MPJDFW



    Rank: Appr
    MPJDFW - I belive that this issue is WM6 related, because I didn't have this problem when I was on WM5. Can you please point us in the direction where we can download this WM5 OEM ROM please? As much as I like WM6, I can't operate my phone under these conditions, and I really don't want to buy a new phone/battery.

    Thanks,

    Krayji

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You can replace the battery and reload the windows that will fix everything on the phone

Posted on Nov 06, 2008

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HCI, the manufacturer of the battery used in the Dash device is aware of the situation and will issue no charge replacement batteries for up to one year from date of purchase. As of October 29, 2008, T-Mobile continues to assert that there are NO KNOWN ISSUES with the Dash device and will refer any inbound calls to HCI. If your phone is older than 1 year, your only option is to purchase a new battery.

Posted on Nov 03, 2008

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Here's the reason t-mobile gave me: i was using the wrong charger. i did have a car charger for my tomtom that i was using for my dash and they said that it ruins the batt. if you're going to get a dash, you're going to need to only use the charger that came w/ it or is sold specifically for it. don't use the razr charger or a random cable you plug to your computer. you need the factory ones :-p

luckily, i managed to get out of my contract and switched to a vox/verizon. so far so good...

Posted on Mar 03, 2008

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