Question about SanDisk Sansa e250 MP3 Player

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Frozen Mp3 player

I was downloading Firmware and themes now it freezes on the opening sandisk screen. How do i unfreeze it please!!!!!!!!!!!

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  • 31 Answers

You need to unbrick it.

This is a common problem with a simple solution.

Posted on Nov 28, 2007


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My sansa mp3 has frozen nothing moves,it is on , how can i dislock it

Hi,the Sansa is a portable media player made by SanDisk. As with all portable media players, there may come a time when your Sansa freezes up for one reason or another. This can be incredibly frustrating. Fortunately, there are a handful of different methods you can use to unfreeze the player.


Wait for the battery in the Sansa to die completely. Once the battery is dead, you can plug the Sansa into your computer and download a firmware update for your particular model (see Resources below). You can also remove the battery from the Sansa if you want to speed up the process.

Plug the Sansa back into your computer. If the computer recognizes the device, the player should begin charging right away. This will unfreeze your Sansa.

Hold the power button down for roughly 10-20 seconds. The Sansa should turn off. Wait a few seconds and then turn the player back on.

Hold down the center button and the menu button at the same time. Do this for up to 30 seconds while watching the display screen.

Hope it helped.

Thanks for using fixya.

Jan 12, 2011 | SanDisk Sansa Clip MP3 Player

3 Answers

How to unfreeze mp3 player


I would recommend you to upgrade your device firmware.
This will fix the issue.

Jul 04, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Its just frozen

Hi there,

Well first of all you can try the following steps -
1. Unfreeze a frozen Sansa Clip by pushing the power button up and holding it for 20 seconds. Release it, and then turn it on again.
2. Go to the Sansa website and download the "Sansa Firmware Updater."
3. Select "Run" when the updater installs. (Installation will take less than two minutes.)
4. Wait for the Sansa Firmware Updater to run through its system test. It will ask you to connect the Sansa Clip to the computer to update your Sansa's software.
5. Connect the Sansa Clip and then remove it from the computer when instructed. If this process does not unfreeze your Sansa Clip, contact Sansa support at the Sansa Firmware Updater website.

Good Luck!!


Apr 15, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

Its Frozen

Try updating firmware.
Also try having windows media player fired up when you attach the player.

Jan 24, 2009 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Hellp !

Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
-Tha Mp3 Doctor

May 23, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer


Attention: Resetting the device will delete all the songs...!

You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you

Apr 13, 2008 | SanDisk Sansa m240 MP3 Player

1 Answer

Stuck on refresh/black screen

I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you

Mar 22, 2008 | SanDisk Sansa e270 MP3 Player

2 Answers

New sansa e280 frozen!

Press the Menu button for about 20 seconds and it will turn off. Try restarting it.

If that doesn't work, download the firmware from Sandisk's site. Flick the hold switch over, press the record button, and plug it into your computer. That will start recovery mode. Open the firmware and install it.

Jan 13, 2008 | SanDisk Sansa E280 MP3 Player

5 Answers

Frozen Mp3 player

push in the middle select button and hold it in. as you are holding it in push the menu/power button and hold it in. you should have to hold them both for about 10 sec. or so then the screen black out and you can release it. that should work. it happened to me once and thats how i unfroze it

Dec 20, 2007 | SanDisk Sansa e260 MP3 Player

2 Answers

Sansa m250 freeses on power up

throw it against the wall because sandisk is aware of this problem and does nothing about it... they should replace them for free but they don't... race condition in that firmware screws the player up...

Jun 17, 2007 | SanDisk Sansa m250 MP3 Player

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