Has ch 01 light on

Sep 28, 2009

- I am reposting this from another thread. I couldn't find this initial post until I went to my profile. I am simply updating my experience in getting the unit serviced.

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All, I had this same problem as well. I called the LG Support Line and they told me the unit needed to be serviced. I went through the motions of getting the service providers and what have you, but I wasn't going to go through with it because the closes service provider was a 45 minute drive. I posted how disappointed I was because I had only had the unit for a year, but could not find my earlier post.

Anyay, I am glad I went through the motions, because a few days later LG called and told me they would be shipping me a refurbished replacement. Wow. That was a treat. They shipped me a refurbished unit and had me send the old one back. I did not have to pay a dime. The sent me the Fedex shipping label via email and I called Fedex and they came by and picked it up.

I cannot remember if I had registered the unit when I initially purchased it. Sometimes I won't do that because it seems only to serve as a license to sell me stuff. They took down all my contact information and sent me the unit so I don't know. I would simply encourage everyone with the CH 01 error code to give LG a call via the support number from their website at lgappliances.com. Good luck!