It sounds like when it was assymbled that the cord wasnt routed through the holes of the plastic disk right to avoid it being pulled out. If you attempt to fix it yourself its no easy task,the entire casing needs unbolted and seperated. You need to make sure you DONT pull the recoil bands out,and there is a proper procedure of the cord routing and tying.This is a pretty advance repaire for a novice.
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