Question about HP PhotoSmart 7550 InkJet Printer

2 Answers

Cartridge cradle is stuck

How do you clear the cartridge cradle jam, it is stuck at the right side of the printer?

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  • 5 more comments 
  • Maidz Dec 01, 2007

    The control panel shows the words "clear jam then press ok" then "print cartridge cradle is stuck" with blinking yellow light on print button

  • durphman Dec 07, 2007

    My problem is simular to others here regarding stuck cradle. Mine is stuck at left side with same error telling me to clear jam and press ok. Due to left side position I can't get in to remove cartridges or see what's holding the cradle to the left. This problem started out intermittantly and is now a solid failure.

  • tjvw79 Aug 12, 2008

    my print cartridge is stuck on the left side and the error message print cartridge stuck is displayed when I looked inside the printer I noticed that the middle print cradles blue thing to secure the print cartridge had come open and it is stuck in the up position. I am not sure if I should take the cover off the printer or not.

  • Jami Godshall Jan 05, 2009

    I have the same problem as others with my PhotoSmart 7550. The print cartridge is jammed on the left hand side. I can see the proposed solution but I can't figure out how I would take off the top cover. I'm not seeing any way to pull it off. Anybody know how to get it off?

    Thanks!

  • Anonymous Feb 15, 2009

    My printer cartridge seems to be stuck because the door holding the cartridge is popped open and I can't reach it since it is far to the laft position. How do I open the entire unit from the top to close the door or remove the cartridges?

  • Anonymous Mar 21, 2014

    receiving a flashing signal Error 0x07a74dd6

  • Anonymous Mar 24, 2014

    print cartridge cradle stuck

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2 Answers

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I have had this problem with my 7550 for a while now and I finally found this on the HP website and it seems to have fixed my problem, I also replaced all of the cartridges:

Issue While printing from an HP Photosmart printer, the printer screen displays Print cartridge cradle is stuck / clear jam and then press OK . The printer may also make grinding sounds. This can occur after a paper jam when another printer part blocks the cradle. Solution Follow these instructions to adjust the clutch on the printer.

  1. Disconnect the USB cable.
  2. Press the printer power button to turn off the printer.
  3. Disconnect the power cord from the back of the printer.
  4. Open the top cover of the printer.
  5. Remove the print cartridges from the printer.
  6. Slide the cradle to the right side of the printer.
  7. Locate the clutch on the left side of the printer.
    NOTE: The clutch is a flat, white, plastic component that rests just above the white roller gear wheel. In the HP Photosmart P1000 and P1100 printers, the clutch is black metal. Figure 1: Printer clutch cartridge cradle is stuck - c00020494.jpg
  8. Remove the rear access door from the back of the printer.
  9. Press the clutch firmly towards the back of the printer, while rolling the wheels in the back of the printer upward two full rotations.
  10. Release the clutch and roll the wheels up two more rotations.
  11. Reinstall the rear access door.
  12. Reinstall the print cartridges and secure the latches in place.
  13. Close the top cover and reconnect the power cord.
  14. Turn on the printer.
  15. Print a test page.

Posted on Dec 31, 2007

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There are some great solutions I have read here. Recently I started receiving the 'stuck cradle' error message on my HP 7550 and was about to give up and trash it. I decided to take the entire top cover off and found that the 58 cartridge door was open. This prevented the carriage from sliding to the right and also caused the error message. I then reassembled the printer and it is working as before. If you decide to remove the top casing be sure to remove the control panel first. There is a pin and two ribbon connectors to disconnect. Something I didn't do first. Good luck.

Posted on Sep 04, 2012

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Posted on Jan 02, 2017

dahaka
  • 347 Answers

SOURCE: cartridge cradle is stuck

Hi KHphoto, you can see this steps to fix your printer jam,

  1. Disconnect the USB cable.
  2. Press the printer power button to turn off the printer.
  3. Disconnect the power cord from the back of the printer.
  4. Open the top cover of the printer.
  5. Remove the print cartridges from the printer.
  6. Slide the cradle to the right side of the printer.
  7. Locate the clutch on the left side of the printer.
    NOTE: The clutch is a flat, white, plastic component that rests just above the white roller gear wheel. In the HP Photosmart P1000 and P1100 printers, the clutch is black metal. Figure 1: Printer clutch c00020494.jpg
  8. Remove the rear access door from the back of the printer.
  9. Press the clutch firmly towards the back of the printer, while rolling the wheels in the back of the printer upward two full rotations.
  10. Release the clutch and roll the wheels up two more rotations.
  11. Reinstall the rear access door.
  12. Reinstall the print cartridges and secure the latches in place.
  13. Close the top cover and reconnect the power cord.
  14. Turn on the printer.
  15. Print a test page.
original post*
If you are still having problems let me know.

Posted on Jan 03, 2008

myob247
  • 1342 Answers

SOURCE: HP8250 printer

Try this: Remove both ink cartridges. Unplug the printer for a few minutes. Plug it back in and re-install the cartridges.

Posted on Jun 26, 2008

  • 523 Answers

SOURCE: printer keep saying print cartridge cradel is stuck and clear jam, but there is no jam.

check the sensor , either there is somthing stucking on the sensor you cannot see it, either the sensor it self becomes bad.

Posted on Apr 17, 2009

pineworks
  • 4041 Answers

SOURCE: Printer cartridge cradle is stuck.

Hi ok sorry to heer but try I found this I know your error not in here but it may work for It worth a try nothing to lose and it may work. I know your error code is not in this but it some times it clean the error with this type of error number you can gave it a go try not harm it Error code: 0xc18a0201, 0xc18a0206, 0xc18a0306, 0xc18a030a, 0xd0620130, 0x887dd03a, 0xd05d010d, 0xf0af8004, 0xc19ac3ff, 0xc18a050...

Reset the product:
1. Without turning off the product, disconnect the USB cable from the rear of the product.
2. Remove the cartridges from the product.
3. Wait for the 'Insert Cartridges ' message to display on the control panel.
4. Disconnect the power cord from the back of the product.
5. Wait 60 seconds.
6. Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
7. Reinsert the cartridges, and then close any open doors on the product.
8. If you receive a prompt to print a calibration page, do so.
9. Reconnect the USB cable to the rear of the product, and then try printing again.
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Posted on Feb 08, 2010

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Cartridge cradle is stuck


Hi KHphoto, you can see this steps to fix your printer jam,

  1. Disconnect the USB cable.
  2. Press the printer power button to turn off the printer.
  3. Disconnect the power cord from the back of the printer.
  4. Open the top cover of the printer.
  5. Remove the print cartridges from the printer.
  6. Slide the cradle to the right side of the printer.
  7. Locate the clutch on the left side of the printer.
    NOTE: The clutch is a flat, white, plastic component that rests just above the white roller gear wheel. In the HP Photosmart P1000 and P1100 printers, the clutch is black metal. Figure 1: Printer clutch c00020494.jpg
  8. Remove the rear access door from the back of the printer.
  9. Press the clutch firmly towards the back of the printer, while rolling the wheels in the back of the printer upward two full rotations.
  10. Release the clutch and roll the wheels up two more rotations.
  11. Reinstall the rear access door.
  12. Reinstall the print cartridges and secure the latches in place.
  13. Close the top cover and reconnect the power cord.
  14. Turn on the printer.
  15. Print a test page.
original post*
If you are still having problems let me know.

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check the sensor , either there is somthing stucking on the sensor you cannot see it, either the sensor it self becomes bad.

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Try this: Remove both ink cartridges. Unplug the printer for a few minutes. Plug it back in and re-install the cartridges.

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