My daugther dropped my external hard drive while it was still attached to my laptop and files were opened. My external drive has power when it is plugged back into my lap top, but the lap top does not recognize it. There is no way I can access anything on it.
If the drive was running when it fell, and it doesn't have a head locking mechanism (or was in mid-read, or mid-write and the head wasn't locked down) then your disk may have experienced a head crash. The read/write heads float over the surface of the disk. If they slam into the disk, they will make a divot, boucne, make another divot, and continue bouncing until the kenetic energy is dissipated. In the places where magnetic material is removed, you won't get any data back. You may be able to recover data elsewhere, using a recovery company, but it won't be cheap. If your data is critical, you have a good chance of recovery using a service such as Seagate Recovery http://seagatedatarecovery.com/ They recover data from all brands and I have used them They're very good, but very expensive ($800 range)
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