Question about HP PSC 2355 All-In-One InkJet Printer

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HP PSC all-in-one printer skipping lines

I have just replaced the black cartridge in my printer. It first told me to take out the cartridge and replace it ,which I did, then I was told to check some sort of information . I didn't know know where to find it so I took the cartridge out and replaced it a second time and when I printed a page it skipped lines.

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  • goodgravy Jan 06, 2008

    I had in the meantime, since having this problem, been able to resolve the problem with the help of someone else. As I remember this is what I did. I would have hated to have been without the use of my computer for the 3 weeks it has taken to get an answer but I do appreciate someone coming to my assistance. Thank you. Sincerely, goodgravy

  • Anonymous Sep 03, 2008

    I changed my color cartridges then they started bleeding. I put the old ones back in and now they are bleeding. They were not bleeding before I took them out and placed them back in. The color was bad and I thought it was out of ink. I have printed a test page and tried to realign cartridges. It did not work.

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  1. Press the Setup button.
  2. Use the arrow keys to select Tools and then press the OK button.
  3. Select Clean Print Cartridge and then press OK . The device prints a test page.
  4. Examine the test page. If the print quality of the page is good, stop here. If the print quality is bad, go on to the next step for further cleaning.
  5. Open the Printer Toolbox . There are two ways to do this:
    • Open HP Director , select the Settings menu, then the Print Settings submenu, and finally the Printer Toolbox .
    • If the HP Director method does not work, open Printers and Faxes in the Windows Control Panel , then right-click your printer icon and choose Properties . Click on Printing Preferences . Click the Services tab, then the Service This Device icon.
  6. The Printer Toolbox opens. On the Device Services tab, click Clean the Print Cartridges , then follow the on-screen instructions. Up to three levels of cleaning are available. Discard or recycle the page that prints.

If the steps have not solved the problem, clean the electrical contacts on the print cartridge and in the carriage.
  1. Gather the following items to clean the cartridge and print carriage:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
    • Sheets of paper or a paper towel to rest the cartridges on during cleaning.
  2. Open the product cover and wait until the print carriage stops moving.
  3. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up. NOTE: Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
  4. Unplug the product.
  5. Dip a swab in the clean water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.
  6. Clean the print-cartridge contacts. Do not touch the nozzles. Figure 1: Cartridge electrical contacts HP PSC all-in-one printer skipping lines - c00832021.gif
  7. Clean the contacts in the print carriage, inside the product. Figure 2: Carriage contacts c00246272.gif
  8. Either let the cartridge sit for ten minutes to allow the cleaned area to dry, or use a new swab to dry it.
  9. Reinstall the cartridge, plug the product back in, and close the product cover.
  10. Try to print again. If the issue still appears, continue to the next step.

In the black print cartridge, this problem might be caused by sediments collecting in the nozzle area. Perform the following steps to solve this problem:
  1. Remove the black print cartridge.
  2. If the carriage has a latch, re-latch it and then close the printer. NOTE: If the printer is not closed, it cannot adequately protect the remaining tri-color cartridge.
  3. Place the cartridge on a level surface with the nozzles up (label down). Figure 4: Cartridge wiHP PSC all-in-one printer skipping lines - c00260331.gifs up c00260331.gif
  4. Allow the cartridge to sit undisturbed for two hours.
  5. Reinstall the cartridge and print another diagnostic page.
    1. Load letter or A4 unused plain white paper into the input tray.
    2. Press and hold the Cancel button and then press the Start Copy Color button.
    3. Make sure that the test patterns show a complete grid and the thick color lines are complete.
    • More than a few broken lines in a pattern can indicate a problem with the nozzles. You might need to clean the print cartridges.
    • If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black print cartridge in the right slot.
    • If any of the color lines are missing, or if the pattern appears faded, streaked, or shows lines, this might indicate a problem with the tri-color print cartridge in the left slot.
  6. Look for defects on the page. If the diagnostic page shows no defects for the black cartridge, and if the cartridge was new, align the cartridge. To align the cartridge, follow the steps:
    1. Load letter, A4, or legal unused plain white paper into the input tray.
    2. In the HP Solution Center, click Settings , point to Print Settings , and then click Printer Toolbox . NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Services tab, and then click Service this device . The Printer Toolbox appears.
    3. Click the Device Services tab.
    4. Click Align the Print Cartridges and a print cartridge alignment sheet is printed.
    5. Load the print cartridge alignment sheet with the print side down on the right front corner of the glass.
    6. Press the Start Scan/Reprints button and the HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet. For aligning the cartridges from the hardware only, follow the steps:
    7. Load letter or A4 unused plain white paper into the input tray.
    8. Press and hold the Cancel button and then the On/Power button.
    9. While the Check Paper and Check Print Cartridge lights are blinking, press the following buttons one at a time in the following order: Cancel , Number of Copies , Paper Type , Color Start

Posted on Jan 06, 2008

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