Question about Dell Inkjet 720 Printer

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Doesn't detect color cartridge

When I install the color cartridge in the holder the printer does not detect it, the drivers are up to date, and it detects the black cartridge. The color cartridge is brand-new and is not clogged.

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If you still have the old cartridge try reinstalling it to see if it recognizes it. If it does then the cartridge is defective and return it.
If that does not work, try cleaning the connectors on the ink carriage (the area you install the cartridge) with DISTILLED water. Make sure it is distilled. Then try reinstalling the cartridge.

Hope this helps!

Posted on Nov 27, 2007

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Posted on Jan 02, 2017

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Have you tried replacing the cartridges? Some programs such as Adobe Reader will generate a "black" equivalent from the color cartridge. In this case, if the color cartridge is low in red, the outcome will be blue. This would signify that the color cartridge needs to be replaced. HP supplied a utility program for the HP6122 to detect and report ink levels. If you have this utility, check the levels. The utility will only work if the computer is directly connected to the printer -- not thru a print server. If you don't have the utility, you should be able to get it at the HP website http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=83028&lang=en&cc=us&taskId=135&prodTypeId=18972&prodSeriesId=88749

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----how to resolve it
email me: akemzone@yahoo.com

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