Question about Dell 5100cn Laser Printer

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Error Message 016-370 restart computer

I get an error message after powering up -016-370 restart printer and can't print

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  • johnsauro Nov 27, 2007

    Nothing happened when I tried the solution.

  • Trailboss Feb 28, 2008

    My problem is a 009-361 Restart Printer error message... any suggestions?


  • solara7 May 20, 2008

    Getting the same error (016-370). The printer wount take a firmware download at all now. Ive replaced the interface board and the mother board and it's still not working.



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Turn off the printer

1. Connect the printer through USB.
2. hold the enter button (the one in the middle of the circle) with the cancel button simultaneously
3. turn on the printer you will see the following message on the LCD screen
4. " download mode… ready"
5. Start the firmware update from the computer.
6. The LCD will change to "writing…"
7. After about 10 minutes it will prompt you to restart the printer.

Posted on Nov 27, 2007


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The printer shows the error message "Turn power off and then on" but it does not get off swicted off and it continues to blick the same error message,how do I fix it?

Sounds like a lack of communication from your printer to your print port.
Try this... left click your task bar in lower bottom right corner. if you see a small icon that looks like a printer open it. Then left click it and select discontinue/cancel print job. With the printer still on restart your computer,( save all work before you do the reboot.)
This should bring your printer back up to communicating with your computer.
Hope you good luck.

Jul 03, 2015 | Office Equipment & Supplies

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Printer is not printing at all - printer was unplugged and restarted - still not printing - receiving above error message.

please write full error message. or check and change your usb cable, check that if there any paper jam in printer, reinstall printer driver, check is printer printing test print from itself.

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When I try to scan or print a message comes up telling me to ck power and usb connections. I have unplugged and restarted computer 4 times and still have problem

It could be a communications error message, the printer is not communicating with the computer.

  • Disconnect and then reconnect the USB cable.
  • Disconnect and then reconnect the printer power cable.
  • Restart the computer.
  • Remove and reinstall the printer software

  • If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.

    2. Follow the instructions on the computer screen to remove the printer software.

    3. Restart your computer before installing the software again.

    4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

    If the installation screen does not appear:

      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.

      1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

      2. When the printer software installation screen appears, click Install or Install Now.

      3. Follow the instructions on your screen to complete the installation.

    Communications error message
    The printer is not communicating with the computer.
    Communications error message
    The printer is not communicating with the computer.

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    MFC 5440cnz I get ''unable to clcean message'' have unplugged it and restarted cimouter, but still getting message

    Unplug the printer from power cord.Press and hold the "menu" button, then plug the device.You'll see on the LCD screen a "machine error" code.If this code is 40,41 or 4F the print head is defective.If the error is 48 - defective print head cable or circuit board.If the error is 50 or 51 there is error in Purge unit and printer require service.If the error is 46 the waste ink tank is full.Follow this:
    Enter 80, then scroll down with the arrow down (round) key. You'll find an entry listed as purge count. If number is over 6000, enter 2 7 8 3.This will reset the purge count value. Then restart the printer, hopefully without the annoying cannot clean message.

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    Get fatal error message after installationof

    Make sure that your firewall program is shut down before installing the programs. I have hp program on mine and after I shut down my firewall it went through. Try downloading the latest software from

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    Error 50 c

    1. Power off your printer.
    2. Use both hands to lift up the scanner unit until the scanner support holds it open.
    3. Turn the printer on. The print cartridge carrier moves and stops at the loading position, unless the printer is busy.
    4. Remove the color print cartridge.
    5. Lower the scanner unit until it is completely closed.
    6. If the error message reappears, replace the black print cartridge with a new print cartridge.
      If it does not repeat steps 1-3 and then go to step 7.
    7. Reinstall the color cartridge and remove the black print cartridge.
    8. Lower the scanner unit until it is completely closed.
    9. If the error message occurs again, replace the color cartridge.
    10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
    Hope this helps.
    1. Lower the scanner unit until it is completely closed.
    2. If you receive the error message again, replace both cartridges.

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    Scaner Epson CX-5400 error message

    What is the error message? SCANNER ERROR?
    If that is what you getting, turn printer off then open scanner cover- on the left hand side there is a toggle log for scanner, position it to unlock then turn printer on then try scanning/copying again.

    if your having a different error message pls indicate the exact error that you are getting.

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    Jan 17, 2008 | Epson Stylus Photo R340 InkJet Printer

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    Ink cartridge?

    The product displays an 0x ... error code when printing (for example Error: 0xf0af8004 ). These error codes indicate that the product has an internal condition. Solution Use the instructions below to resolve the issue by restarting the product.
    1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
    2. Open the cover of the product and remove the print cartridges.
    3. Close the cover and wait for the Insert Ink Cartridges message to display.
    4. Disconnect the power cord from the back of the product and wait for one minute.
    5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
    6. Open the cover and reinsert the print cartridges.
    7. Close the cover. If prompted, print a calibration page.
    8. Reconnect the USB cable, and try to print a print job from the computer.
    If these steps did not resolve the issue, contact HP technical support for assistance.

    Nov 26, 2007 | HP PSC 2355 All-In-One InkJet Printer

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