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The root will depend a bit on your microwave model. A few things to try:
Take the (probably glass) tray that is rotated by a spindle in the middle. there should be a shaft with some sort of indented head matching the backside of the turntable. Is it covered in old multiply-nuked spaghetti sauce or other food cruft? If so, wipe off what you can, spray on some Simple Green or similar and let it sit for a while, try putting a washcloth with scalding water on it for a bit, whatever will soften up the gunk and let you wipe it off.
Try to turn the shaft. Will it move at all? If grippable, can you gently grip it with a pair of pliers and get it to move at all? There may be a gear train under this to let some small motor do the turning with enough torque, so don't force it. All you're trying to do is see if the shaft has some wiggle to it and isn't physically stuck in place.
Check the rollers - usually there's a ring with 3 or 4 small rollers between the carousel tray and the microwave cavity floor. Make sure that the rollers roll. if not, clean them or work them to get them rolling again. usually this part comes out and can be thrown in a bowl of soapy water to soak for a bit without harm.
Many of these carousels will detect if something on the carousel is hitting a wall, and either reverse direction, or stop. This is since the inside is square, but the rotation area is round, so something sticking out on a diagonal at cook time may hit a wall. These mechanisms don't want to force the turn - you might overturn or break whatever is being heated, and make a mess. If that's the case, you might see if the shaft will turn with no carousel plate on top. IF so, something was stuck.
beyond that will go into the specifics of the microwave model and how it's set up. I hope this may be of help!
see this causes and fix it. God bless you ough
the carousel is usually driven by a small motor that's unrelated to the
heating function of the microwave, the microwave cabinet needs to be
opened to repair it. So we recommend that you seek the assistance of a
qualified appliance repair technician. Inspect the plastic drive
coupling that the tray sits on, as well as the ring-and-roller assembly,
to make sure that they're working properly