Question about Equator Washing Machines

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Equator EZ 3612 CEE Washer drum fills, rotates briefly in one direction, then in opposite, then stops, pump empties the water but continues to audibly surge while timer knob rotates until shut off.

I have followed the reset sequence and washer knob/dial continuous rotation instructions provided on this site by Chetansoni Thanks! and the door lock/code light keeps repeating a sequence of thirteen 13 until I shut the machine off. Other than the variation of the agitation action cycles described above, there are no unusual noises, leaks, smells, vibrations, etc. The drum rotates smoothly and quietly, the spin-up and spin-down appear to be perfect, the pump seems to be working great, water drains with no problem. I contacted the manufacturer customer service rep, and although he did attempt to provide helpful information, I had an extremely difficult time extracting usable information through what I experienced as a very heavy foreign accent. From what I could garner, he was suggesting that I remove either the push button selector bank or the timer knob I am not sure and wrap the assembly in Teflon thread sealing tape before re-installing. Does anyone here have any knowledgeable insight or suggestions likely to actually resolve this specific problem? Maybe some additional diagnostic effort? I would truly appreciate your assistance. Thank you sincerely.

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

Hi there,
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Posted on Jan 02, 2017

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  • 249 Answers

SOURCE: EZ 3612 CEE Equator front load washer

Its the main drum Bearings!or else if your lucky it might be a spring off! or broken! up on top remove top to see!! it s not the belt

Posted on Dec 13, 2007

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jumptrout51
  • 3361 Answers

SOURCE: 110.82980 top load washer (kenmore) agitates when

The shift actuator in the gearcase is bad.
Replace the transmission.

Posted on May 15, 2009

ned_san_jose
  • 234 Answers

SOURCE: Whirlpool Duet Washer drum won't rotate, can't rotate manually

How are ya? This is kind of technical information that i'm about to give you, so if you're not that technical then you should call a service technician to diagnose. Good luck and thanks for the inquiry :)

F25

DRIVE MOTOR TACHOMETER ERROR

If the control is unable to properly detect motor speed, the machine shuts down.
If a failure occurs during high-speed spin, the door unlocks after 3 Minutes.

Possible Causes/Procedure

1. Verify the shipping system including shipping bolts, spacers and the power cord are removed.
2. Unplug washer or disconnect power.
3. Check drive motor tachometer resistance. It should be approx. 115 ohms.
4. Check wire harness connections between the drive motor and the Motor Control Unit (MCU), and between the MCU and the Central Control Unit (CCU).
5. Plug in washer or reconnect power.
6. Check the MCU by looking for operations of the drive motor.
7. Check the drive motor for powered rotations.

Posted on Aug 09, 2009

  • 1937 Answers

SOURCE: Kenmore 70 Series Washer (mod# 110.20722990)

This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:

http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (110.20722990) and you'll see a list of major sub-components with diagrams and parts.

Three possibilities: Ranging from relatively easy to messy (draining oil)

Kenmore / Whirlpool top load, direct drive washers use a "Motor Coupler" between the motor and transmission.

It's used as a fail safe device and consists of three parts.

Two of the parts are the same, plastic units with three prongs that fit on one of the motor output shafts and the other on the transmission input shaft. Between them is a rubber piece with six holes.

The power from the motor is transmitted through the rubber piece to the transmission.

The other shaft on the motor directly drives the pump.

If the motor coupler is broken, or worn, the motor may not be able to send full power to the transmission for agitating or spinning.

See the following for how to remove the cabinet, pump, motor and motor mounting plate to inspect and replace the motor coupler.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

If the coupler looks damaged, it's a relatively easy fix.

Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.

Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.

Put the rubber piece on the transmission plastic piece.

Replace the motor mounting plate.

Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.

Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.

Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.


If the motor coupler is OK, the problem could be the clutch:

Sears has a replacement clutch band kit.

See the following for how to pull the pump, motor and transmission.

You DON'T HAVE TO PULL THE AGITATORS OR TUB.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137&osCsid=65fc1c013d6130868b14c8bb4baf7bfd

Also see the Whirlpool / kenmore service manual for these washers.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf

Both the Motor coupler (available from most appliance parts stores) and the clutch band kit are relatively inexpensive.

See the Following Whirlpool parts list for alternatives to the Sears part numbers.

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf

It's also possible that the Neutral Drain Assembly in the transmission is broken:


The Kenmore / Whirlpool top load uses a reversing motor to initiate the pump for draining and the transmission to spin.

If it will drain but won't spin the problem is likely in the transmission. "Neutral Drain Assembly".

See the Whirlpool / Kenmore Service manual for top load direct drive washers.

WHIRLPOOL TRANSMISSION DESCRIPTION AND SPRINGS

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/2550f737b3129b0c85256b0600504738/$FILE/787772%20%234.pdf


Those cams/gears etc. in that assembly keep the washer from spinning until all of the water is pumped out and then go into spin mode.

Ours had a similar problem.

After looking at the transmission parts list (available on a number of sites) and on the Whirlpool site (Whirlpool makes Kenmore) we noticed that the one of the cams in the neutral assembly which is supposed to have a small spring, didn't on ours when we tore the transmission apart again

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf

Found the part number for a kit (Whirlpool part number 388253 Neutral Assembly) for $15.00 and replaced the cams and gears.

In order to get the transmission out, you have to remove the cabinet, the fabric dispenser and both agitators. The top agitator uses a plastic 1/2" drive bolt (a 1/2" socket extension works well).

You don't have to remove the drum.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

Lay the machine down (after disconnecting power and hoses, remove the pump (two clips), the motor (two screws hold two clips on the motor), lift and set the motor aside.

Remove two 1/2 inch bolts for the motor mounting plate and three 1/2 inch bolts for the transmission.

Pull the transmission, remove the clutch (there is a spring clip that holds the clutch on the main agitator shaft), remove the 8 screws carefully the transmission holds 15Oz of 80-90 weight gear oil, remove the clip holding the main spin gear on and check the plastic cams.

If the cam that should have a spring doesn't, or the others look damaged, or the main spin gear is damaged the washer won't go into spin mode.

If that's the problem, install a Neutral drain kit, put everything back together carefully and the problem may be solved.

All of the above sound more difficult than they really are. If you're comfortable with a socket set, pliers/vice grips and willing to get a bit dirty (oil) you can save some considerable money.


As an aside, fixing ours cost less than $30 including 80-90 weight gear oil vs. $170 for a new transmission.


Posted on May 26, 2010

blueextc3221
  • 15935 Answers

SOURCE: Whirlpool Duet GHW9150PW4 - Drum not spinning, no error code

It appears your lid switch/door latch has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Posted on Sep 21, 2010

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1 Answer

No power when plugged in. Any ideas? Equator model # EX 3612 CEE


Is the door light coming on, it may be that the control board has gone bad, let me know on this.
On the other hand for quick resolution you may contact Appliance Desk Technical support for proper troubleshooting.
You can find their contact information on their website www.appliancedesk.com

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ChicagoRandy,
You may be loading the washer with too many items. 8 pounds (wet) is the max for an Equator EZ3613 CEE. Mine would drain, but then wouldn't spin, leaving the clothes soaking wet. Here's what worked for me:
I turned it OFF, unplugged it for a while, emptied it of all items, plugged it back in, turned the dial to RESET, turned it ON and watched the Mode light flash quickly for a while, then watched it for over a minute, flashing about once a second, to ensure it really had reset itself. Then, I turned it OFF, turned dial to Cotton 1, turned it ON, and it performed the cycle properly when empty. When this strategy worked, it told me I had put too many items in it for it to spin.
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If the water is filling that means that the door is latching, you may want to contact Appliance desk who take care of after sales service for Equator and speak to their technical department.
you can find their contact information on their website www.appliancedesk.com

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