Question about Back to Basics CC500 12-Cup Coffee Maker

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Help My coffe maker leaks

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  • Anonymous Jan 04, 2008

    Leaks on counter top

  • prisonsinger Mar 29, 2008

    Mine leaks now big time. We can't even use it and it's only a few months old. Cathy Jaggers

  • BayouBinni Aug 02, 2008

    Our's started leaking on the counter when only a month or two old. Pretty bad leaking too. A real mess to clean up.

  • Anonymous Oct 22, 2008

    I am on the second careffe and it still leaks!! Its was fine for a while but now its back to leaking!!

  • cbrazier2 Feb 17, 2009

    the caraffe leaks and it's only a couple months old coffee everywhere!!!!!!!!!! help

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I finally found the phone number for Back to Basics, and they said they re-designed it and sent me a new carafe free of charge. It lasted for a couple months and it's doing the same thing. You can continue to use it. My husband says the metal expands and contracts, so if after it brews you pour it into a coffee container before the heater turns off, you can still use it. It only leaks after the coffee cools and the metal contracts. Hope this helps. Here's the phone number. We all need to call and I'll call again as well. 866-290-1851 The model number is: CA0307

Posted on Sep 20, 2008

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Mine leaks and if you flip it over there's a tiny crack on the bottom, hairline. Does anyone know if you can replace just the pot?

Posted on Sep 19, 2008

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