Yesterday we had our cable guys put in a new HD cable box and now we cannot get rid of the closed captions. We called the company and they said it was a tv problem. We searched the menu on the tv and all of the caption options on the menu screen are unable to be changed. They are not highlighted and we cannot get to them.
On the Option Menu Features, the three options that are "de-highlighted" and disabled are Caption, Caption/Text, Caption Option.
How else can we get rid of these captions? Thank you!!
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert whose answer got voted for 20 times.
An expert who has written 20 answers of more than 400 characters.
Re: closed captions will not disappear
Some TV will not display close caption in HD mode. This is why its Grey out in HD mode. If you switch to regular input, i can bet you your close caption will not be Grey out. The problem you are having is your cable box has close caption enable. You must go into the cable box menu and turn caption off. In some box you may have to call your cable provide for assistant.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
The black square is a text box for the deaf. You can turn it on and off with the closed captioning button on your remote or from the closed captioning section in your television's menu.
However if you are connecting a cable box or satellite tv receiver you would need to turn the text box off from its menu. There is often a hidden menu that needs to be accessed on the cable boxes and satellite tv receivers that can be reached by turning it off and then immediately pressing the menu button on the outside of it. For more details about a specific cable box or satellite tv receiver call your cable or satellite company.
It sounds like there must be a captioning button on your cable remote (if that is the one that got dropped). You should probably call your cable company and talk to one of their service guys and see if they can tell you which button controls Closed Captioning (on my remote, it is clearly identified as "CC"). If that does not work, then maybe you can go to ebay and find a replacement remote for the TV. There should be a way to disable captioning at the set, though.
If you are using a HD cable box then this would be setup in the cable box itself.
With a Motorola Cable box, you would turn it off and press the menu button (with the receiver off and TV on). This will bring up a menu that will allow you to adjust your digital closed caption settings.
If you do not have a Motorola cable box that I would refer to the manual or call the cable company.
You are probably receiving the Closed Caption through your cable company box. I had the same issue as you and finally figured out the problem was that it was coming through my cable box, not my TV set.
RCA have choices for different methods of CC in user CC menu. Labelled T1, T2, etc. . Different selections are for different types of close caption. Tune to a signal (on your other TV) that has closed caption working.
Tune your RCA to the same signal. Change the T1,T2, etc settings until the closed caption for your signal appears.
If this doesn't work, try connecting analog video or VHF channel 3 (or other specified channel) to the TV. check CC. When TV stations, sat channels, sat receivers, cable boxes etc, convert analog video signals to HD, problems can result. Some equipment causes RCA TVs to do unexpected things with sound and closed caption.
If you use RF or video output, old analog video may look better on CH3 or video than on HD input and the CC will work more consistently. Watch HD signals on HD input, Analog signals on Video in or through the TV tuner . Many HD channels and programs are converted analog video and look poor on TV HD inputs.
Had this happen on a Comcast box (Motorola DCT 6416 III)
Here's how to fix it:
Turn the cable box off, leave fully connected. Press Menu on the remote
The cable box internal menu will display (Not the Comcast one the Motorola one-- i.e. Display ratios-16:9 etc It's in black and white)
Use the arrows to cursor to the Closed Captioning and toggle to "Disabled" Press Manu again to exit and Voila!
I have a Sharp Aquos 46" and go a Comcast HD receiver as well, and had the same problem turning off the Closed Captioning. I order to turn it off you need to go into the box user setting by (starting w/ the cable box and tv on) pressing the power button for the cable box then the menu button for the cable box. This will open up the user settings menu. Just toggle CLOSED CAPTION to DISABLED.
This is what just worked for me. If I can figure this out, anyone can :) We have comcast cable hddvr box, motorola 3416, and a new Samsung HD Plasma, but try this no matter what you have...
turn your cable box off, and THEN press menu on the box. A white screen popped up and this is where I had to scroll down to and disable the captions. I couldn't believe this worked since I thought the cables were enabled on my TV since my captions were covering my cable menus, but it was the cable. I hope this helps.
We had the exact same problem just yesterday when we bought our Sony 46" Bravia LCD. Nobody, neither Comcast Cable or Sony seemed to really know how to get rid of the closed caption at first and we did have a Motorola box - the box is the problem, not the tv. Here is step-by-step instructions that worked for us.
1. While TV is on, power DCT (Digital Cable Terminal) off
2. Press and hold "menu" button on digital terminal (the screen below will appear)
3. Using Up/Down cursors, highlight "Close Caption"
4. Using Left/Right cursors, put - Close Caption: Disabled
5. Press "ok-select"
6. When done, press "power" to exit menu
7. Press "power" again to turn DCT on
If you go through these steps slowly, you should have a caption-free screen!