Question about Sony Ericsson W850i Cellular Phone

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Flight mode Got my new K850i today - and its stuck in flight mode. I can't change it and the people at Tmobile where it came from can't help. Any suggestions please?

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  • wiseowl Nov 27, 2007

    Already tried that! Took the battery out and replaced it, took sim card out - still nothing. Can bring up menu etc but can't open anything. I didn't even want flight mode on the phone - but no way can i change it!

  • wiseowl Nov 27, 2007

    I have literally just taken phone out of the box! If it needs to go back and there's going to be a 3 week turn around for a brand new phone I don't want it! I am on a contract with Tmobile this is an upgrade

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First just try this..it worked for me sometimes..Just switch off the phone(remove the battery if you want to force a shutdown)..remove the memory card..now put in the battery and start the phone..allmost all of the settings wil be reset..try it and let me knw if it worked

Posted on Nov 27, 2007

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Have you checked withe the carrier if your location is listed on their coverage map?

Also, try pushing the power button once. This should give you a list of modes you can switch the phones to. Normal mode should be listed as one of the options. Try switching to it.


Hope this helps :) Kindly leave a rating. Thanks..

Posted on Nov 27, 2007

  • Mrunal Mody Nov 27, 2007

    Is the phone still under manufacturer warranty? I believe, there is a 1-yr manufacturer warranty and another warranty for the length of your contract with the carrier.

    If the carrier can't help you resolve the issue, then your support call should have been escalated to the manufacturer of the phone.

    If your phone is still under manufacturer warranty, then Sony should issue you a RMA to ship the phone to their "depot service". They will then erase the software on the phone and then reload it. This is also known as "flashing" the software.

    Usually it's a 2-3 week turn-around time after you send the phone in. The phone hasn't been dropped in water or anything, right?

  • Mrunal Mody Nov 27, 2007

    Sorry for not being clear. The RMA is issued when the Sony support needs the phone sent in and cannot help you over the phone.

    Try calling T-Mobile again and have them escalate your call to Sony. The good part of you calling again is that you won't be talking to the same person. :)

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