Question about Ricoh FAX5000L Plain Paper Laser

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Ricoh Aficio fax 5000L (error code & Factory Settings?)

We purchased this machine used from a company going out of business. When I plug in the machien a red light comes on that says error code 3-31 call service. I downloaded the manual which simply says call a service repair location. Does anyone know this error code or how I may go about resetting the machine to factory settings? I have not yet located a service repair person in my area, Clayton Missouri.


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Re: Ricoh Aficio fax 5000L (error code & Factory...

HI there below is the reason for your error message and it is to do with the laser unit and will normally need to be replaced when this message comes up.

Hexagonal mirror motor startup error 3-31

You could try resetting it by the following
· Try to clear the service call condition (for failures which are not related to the
fusing unit): switch the power off, wait 10 seconds, then switch back on.

I take it you have already tried this but if this doesn't work then the unit will need replacing

Thanks J

Posted on Jan 06, 2008

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First, determine whether the telephone line is working properly. Remove the telephone line from the machine and replace with a test handset. Try calling the fax number and see if you get fax tones on the handset. If not, there is a problem with line switching. If you do get fax tones, then the machine is at fault. Now plug the line cord into the machine, check that it is in the correct input jack, as there may be unmarked jacks open on this machine. Check the display and see that it is ready.Is the machine trying to communicate with another fax number? If so, change the service station fax number to a machine that is close by.(User Tools 2 then immediately 1998 start within 3 secs. then 13 and change the number.) Try to send or receive a fax and observe there is or not 3 sheets of data sent to the machine you just programmed as the service machine.So then, is the machine configured with 1 or 2 modems? Determine that the problem happens with both modems. If so, the modem is not suspect. Now let me stress this, that if you are not a qualified Ricoh technician, do not attempt any further checks yourself.
Next, do a complete level 3 reset. Remember that the machine may be configured with a feature upgrade card which may contain 999 additional speed dial numbers. Do not remove this card yet. However, repeat the receive checks with the memory card removed. If there is no Feature upgrade card or a fax on demand card in the left hand slot, then check the contents of system switch 16. If this is set to 1. If so, then the machine will not work unless a ic or data copy tool is present in the slot. Repeat the tests. Power off and remove the memory card and the feature upgrade card. Power on. Set System switch 16 to 0 and repeat the tests.
Theres more tests, but I don't have the space to go through them all, the manual is 300 pages.

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1 Answer

Error code 0-09

Hi there I can only find in the service manual 6-09 and 9-09 I will attach the reasons for both if they are of any help great if not there are no tech bulletins for this machine that says otherwise.

Thanks J

9-09 Paper jam in the fusing exit
If the problem persists, replace the FCU.

6-09 G3 ECM - ERR received Check for a noisy line.
Adjust the Tx levels of the communicating
See code 6-05.

6-05 G3 ECM - facsimile data
frame not received within
18 s of CFR, but there was
no line fail
Check the line connection.
Check connections from the NCU to the FCU.
Check for a bad line or defective remote terminal.
Replace the FCU, FCU or NCU.
Try adjusting the rx cable equalizer
Cross reference
Rx cable equalizer - G3 Switch 07 (PSTN), G3
Switch 08 (PABX)

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