Question about Ricoh FAX5000L Plain Paper Laser

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Ricoh Aficio fax 5000L (error code & Factory Settings?)

We purchased this machine used from a company going out of business. When I plug in the machien a red light comes on that says error code 3-31 call service. I downloaded the manual which simply says call a service repair location. Does anyone know this error code or how I may go about resetting the machine to factory settings? I have not yet located a service repair person in my area, Clayton Missouri.

Thanks!

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  • imageusa Dec 16, 2008

    What unit? The fuser or laser scanner?

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HI there below is the reason for your error message and it is to do with the laser unit and will normally need to be replaced when this message comes up.


Hexagonal mirror motor startup error 3-31


You could try resetting it by the following
· Try to clear the service call condition (for failures which are not related to the
fusing unit): switch the power off, wait 10 seconds, then switch back on.

I take it you have already tried this but if this doesn't work then the unit will need replacing

Thanks J

Posted on Jan 06, 2008

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Posted on Jan 02, 2017

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