Question about Sony NW-HD5 MP3 Player

2 Answers

Wont play Hi Guys, I've had my player for 2 yrs and the other day I turned it on the white screen comes on with the dots spinning. Thats about it though It wont go to the menu screen or any other screen for that matter. It makes a clicking noise though. I have no idea what happened????? Any suggestions???? I just really want the music cause I didn't back it up.

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  • 9 more comments 
  • Anonymous Dec 08, 2007

    i put song in to to device and when i want to play them it cant find them

  • joyro Jan 31, 2008

    exactly the same problem, the dots spin round and then the screen just goes blank.

  • Anonymous Feb 03, 2008

    White spinning dots. Wont go into menu, very annoyed about a Sony product.
    I need all my tracks as they are my backing tracks to sing to. I am so lost I dont know what to do. Does any one have an answer. VERY disappointed with Sony as this sounds like a common problem

  • nick777 Feb 22, 2008

    Hi all,

    have the same start-up/freezing problem with my HD5.. just shows spinning screen.

    Has anyone found a sollution yet..

    please respond nick777

  • Anonymous May 27, 2008

    I have the same problem

  • Anonymous May 31, 2008

    I have the player 3 years and I have the same problem. Does it need to be re-set?

  • louise3003 Jul 13, 2008

    i have the same problem!!!! really upset as i cant seem tp find anyone who can repair it! any suggestions?

  • Anonymous Oct 07, 2008

    Just after developing the same problem, did any of the solutions on offer actually work for anyone?

  • LF001 Oct 08, 2008

    Did anyone find a solution to this problem? I'm in the same situation unfortunately.

  • plane83 Nov 04, 2008

    i have the same problem with mine, removed the battery and inserted it, nothing changed, but mine won't stay on longer than the spinning dots. can't leave it on to flatten the battery.

    any ideas?

  • judicial Nov 16, 2008

    same problem. purported solution has not worked. Is this terminal?



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For everyone dealing with the 'Spinning Dots': 2 options, either works fine but one is faster than the other, i would recommend you try method 1 and then method 2 if 1 fails. 

Method 1: With the face of the thing being the side with the screen, turn it to the right. you should find rectangular compartment (which, if as hold as mine is, would be a little wobbly). Take a sharp point, like a pen and use the nib in the small indent in the centre. Pull down, which should pop out the compartment. swing out, and use the nib again to hook the piece of metal to pull out the battery. Pull out the battery completely and then replace. Snap the lid back and turn on your mp3. Hopefully, this has re-booted the drive and should be working.

Method 2: (NOTE: only try this is method 1 fails!) While it is on the white screen, technically it is still playing. Therefore, it must run out of battery, leave it somewhere safe for about 2 weeks, maybe longer depending on how much battery was before the crash. afterwards, re-charge it using the USB cable for about a day and it should run fine. 

Posted on Jun 16, 2008


I have a sony atrac ad and i cant find the software for me to download.
please give me the website asap

Posted on Jan 26, 2008


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