Question about Microsoft Wireless Notebook Optical Mouse VSBX300008

16 Answers

Microsoft Wireless Notebook Optical Mouse Model 1023

The receiver (part 1024) for this mouse has stopped functioning - is it possible to purchase a new one separately from the mouse?

Posted by on

  • 29 more comments 
  • daddy-o-g Dec 20, 2007

    Hey. My mouse just stopped working all of a sudden. All the lights work and are on and it shows that it is connected, but when I move the mouse, the cursor does not move. I tried to open control panel and as I said, it showed that it was connected. Do I need the software again? I did just reboot my laptop.

  • Anonymous Dec 27, 2007

    reboot and changed batteries

  • qwerty jay Feb 11, 2008

    well i connect the mouse receiver to the USB port and the light won't turn on and i get a message coming up on my screen saying that the device connected to my USB port has malfunctioned or something, does anyone know what i can do? this mouse is brand new

  • pears Feb 20, 2008

    My receiver will not light up -- the mouse itself is fine.

    Sometimes when I connect to the USB port it will light

    for a little bit. I've tried hitting the connect button.

    Do they just go bad? Do I need to buy a whole new

    wireless mouse?

  • Anonymous Mar 20, 2008

    i need the soft ... help me please

  • Anonymous Mar 30, 2008

    mouse is good but receiver won't work.

  • Anonymous Apr 12, 2008

    it was working fine but now my computer dont regonize the usb.

  • Anonymous Apr 17, 2008

    i have 2 microsoft wireless mice that have developed this problem with the receiver. If i continously reposition it sometimes the light will come on and stay and it works or if i hold it in place it will work. CAN ONLY A RECEIVER BE PURCHASED???

  • Anonymous Apr 18, 2008

    la luz del receptor no enciende , y no se reconoce el equipo

    como solucionar gracias

  • ace1957 May 15, 2008

    some times the 1023 mouse works and other times it doesn!t what can i do

  • Coastguy Jul 02, 2008


    Microsoft Wireless Notebook Optical Receiver 1.0 Part# 1024 will not physically connect because of some slight jarring abuse while plugged into USB. It did work if adjusted to a slightly canted angle in USB port and slightly inserted. Have cleaned it with compressed air but has not helped. Am reluctant to pry it apart and try to readjust but can't think of anything else. Any ideas?

  • jiteshmehta9 Jul 11, 2008

    my mouse is not working

    and i guess there some problem with the drivers can anyone help me plz??

  • Randall Blaun Aug 03, 2008

    mouse stopped working model 3000

  • Randall Blaun Aug 03, 2008

    model 3000 optical mouse stopped working used to work intermittently

  • Anonymous Sep 14, 2008

    mouse stopped working after short period of time. Did not save receipt but I think this product from Microsoft should be recalled. We all have a same failure. Microsoft web offers no resolution.

  • NadaBing Sep 21, 2008

    Same problem here... Mouse fine, but receiver not working... Really crappy because it only worked for about 2 months... :(

  • blessediam03 Sep 23, 2008

    I had my mouse for almost four years and it just stopped working. Help!!! It's not the mouse it the connector. I tried downloading the driver again. There is no power going to the connector but when I connect a wired mouse to the same USB port it works just fine. Yes, Microsoft really need to do something about this.

  • Anonymous Oct 26, 2008

    The mouse is fine, the receiver just doesn't seem to be getting any power. The green light won't go on and my computer doesn't recognize the device.

  • khoithuocla Nov 26, 2008
  • Chyke28 Nov 28, 2008

    My reciever just stopped working, sometimes it starts working and sometimes it just stops. I've change the battery but same thing still happens.

  • Anonymous Dec 10, 2008

    I have the same problem. It worked fine for about two years and recently about a month or two it was working sometimes. NOW it has stopped working completely. I have the mouse model 1023. guess ill just have to buy a new one, but not from microsoft.

  • Anonymous Jan 09, 2009

    The receiver part of my MS optical wireless mouse has decided to quit working. A new battery in the mouse doesn't help at all. The light on the receiver doesn't go on, and I can't get the 2 piece plastic part to separate to see if there's another battery inside it or if it only needs a new bulb??

  • Anonymous Feb 10, 2009

    It has to be the wires in the receiver! to many people are saying they are having the same exact problem for it to be anything else. With the USB plugged in try moving it into differnet positions. IF the light comes on and it work then there is a short in the USB sonnector. You may be able to fix it but I think it would be easier to just buy another since I don't recall it being expensive. OF course we could all complain to Microsoft at the same time and maybe get free ones?

  • Anonymous Feb 11, 2009

    im having the same exact problem i am so mad i tryed everything and nothing works

  • Anonymous Feb 12, 2009

    Similar problem started working intermittently and now stopped altogether - tried reloading drivers etc. Having read all the comments won't be buying a Microsoft replacement.

  • Anonymous Mar 01, 2009

    i have the same exact problem

  • Anonymous Mar 24, 2009

    it can move



  • Anonymous Mar 30, 2009

    light on the reciever doesn't come on and mouse does not work

  • Anonymous Apr 08, 2009

    receiver green light suddenly went off, mouse doesn`t work.

  • juhanharm Apr 20, 2009

    i have essentially the same problem. the thing is just not working. i tried fixing the problem form software side but no luck. then took the connector piece apart but it seems to be fine.

    just thought maybe someone would like to see the inside without destroying your own piece :)
    http://www.flickr.com/photos/juhanharm/3...

    the antenna part is this little gray thing with some copper wire on it. i think my problem is still in software, but not sure what

  • Mary Consigli May 06, 2009

    I did not use my Wireless mouse for a few months. Now when I connect it, I have the same problem. Mouse works fine, USB connection has failed.

×

Ad

16 Answers

  • Level 1:

    An expert who has achieved level 1.

    Governor:

    An expert whose answer got voted for 20 times.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

My green light on the receiver is ON. The mouse battery is new. The red LASER switches with movement. I read all of the posts, than I pulled apart the receiver and the wires were OK. There is a micro-switch in the receiver, so I pushed it when plugged in to the computer. The green light flashes, then I pushed the button on the bottom of the mouse, it connects. To make short of this, do not open the receiver case, just use a pen and push the green "connect" light (must be in USB port), it will activate reset switch and blink. Next, push "connect" on the bottom of mouse.

Posted on Mar 19, 2009

  • Rafael Oct 13, 2011

    my scenario was the same, the procedure was simple and effective, the mouse work fine again, thanks for your issue, rafael

  • Rafael Oct 13, 2011

    the procedure was fine, mouse operative again, thanks , rafael

×

Ad
  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I also had this problem, then one time I noticed the little "off" switch, that activates when the USB transmitter is replaced.
By "jiggling" this little switch, it would then connect. Also, try reconnecting by using a pencil point to press the tiny "connect" button just below the "off" switch.

Posted on Jul 30, 2008

Ad
  • Level 1:

    An expert who has achieved level 1.

    Governor:

    An expert whose answer got voted for 20 times.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Okay this can be resolved
its very simple. The mouse itself has a double A battery look from behind the mouse there is a silver button with a read star and a red symbol ,press the button it will pop the cover off. The batter is enclosed and replace the battery , Then plug in the receiver and connect and hit connect on the mose it will start working I hope this helps

Posted on Dec 18, 2008

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

The mouse is fine, the receiver just doesn't seem to be getting any power. The green light won't go on and my computer doesn't recognize the device.

Posted on Nov 22, 2008

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Quick fix for the still mouse problem.
This proberly won't work for everyone.
If you have tried everything else and your about to throw the mouse in the bin then try this

1. Plug the receiver into your usb
2. Start moving the mouse around
3. Rotate the reciever round a couple of times in either direction whilst moving the mouse.
4. In my case the mouse started working after a couple of trys
5. Superglue the receiver in the working position.

Things to bear in mind after carrying out this procedure.
1. You will not be able to rotate the receiver after glueing. This may cover any sockets next to the USB port.
2. If possible try to position the receiver in a flat position so that it will fit back into the mouse when not in use
i know this isn't the best solution but it is a quick fix.

Posted on May 19, 2009

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

The receiver went off and the mouse stopped working and when i restart my laptop the receiver ligth went on by the mouse still not working

Posted on Nov 25, 2008

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Check this answer out on Yahoo. It solved my problem :-) answers.yahoo.com.au/question/index?qid=20070623225429AA7LUBi

Posted on Jan 05, 2008

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

My Microsoft mouse is functioning but the usb receiver 1024 only connects up it occasionally.

Can you help

Regards

Peter

Posted on Nov 16, 2008

  • Level 1:

    An expert who has achieved level 1.

    Governor:

    An expert whose answer got voted for 20 times.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

Same here - wires were broken in the receiver. I took it apart but deemed it not work fixing.

Posted on Oct 04, 2008

  • wschleter Aug 05, 2014

    can't edit, so "not work" = "not worth" above

×

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Try this ebay item.
Microsoft USB mouse mice notebook receiver 1024 Item number: 200200570575

Posted on Feb 20, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Where is possible to purch the part 1024 of this mouse¿¿
Regards..
carlosgcabanas@hotmail.com

Posted on Apr 05, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Ok Guys here is The Issue .
After I open USB part of the Mouse .. I Notice that MS did intend it for USB part to do a 360 turn Only A 180 .. When I Open My Unit I Saw All The Wires Where rip From The US portion ..
Solution: Use A Flat head Screw Driver and Open The Unit and Reco The Wires.. Oh Just Get A New Mouse .. Go to this link to see what My unit look like ..
http://www.eldominican.com/CIMG2156.JPG
<body>
<p>
<img border="0" src="http://www.eldominican.com/CIMG2156.JPG" width="1024" height="768"></p>

</body>

Posted on Jan 25, 2009

  • EL COMPI Jan 25, 2009

    Ok Guys here is The Issue .

    After I open USB part of the Mouse .. I Notice that MS did intend it for USB part to do a 360 turn Only A 180 .. When I Open My Unit I Saw All The Wires Where rip From The US portion ..

    Solution: Use A Flat head Screw Driver and Open The Unit and Reco The Wires.. Oh Just Get A New Mouse .. Go to this link to see what My unit look like ..
    http://www.eldominican.com/CIMG2156.JPG









×

  • Level 1:

    An expert who has achieved level 1.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 4 Answers

If the wireless receiver is plugged in, the light is not on, the computer makes an unusual sound (dun dun dun!) when you plug in the receiver, if the red light under the mouse is working.

Open the device manager, for windows 7 press the start button and type "Device Manager"

Find the mouse on the list, it should have a yellow exclamation point next to it.

Right click the device
Click "Update Driver"
Click "Brows My Computer"
Click "Let me pick from a list of device drivers on my computer"
Un-check the box that says "Show compatible hardware"
On the left hand side, choose "Microsoft"
On the right hand side, choose "Microsoft USB Wireless Mouse (Mouse and Keyboard Center)"

Once the drivers have installed successfully, you will need to reboot your computer.

Once the computer has rebooted, if the mouse is still not responding, you might need to reconnect the receiver with the mouse by pressing the button on the receiver, then the button on the bottom of the mouse that says "connect"

This same process should work for most other windows operating system, you just need to figure out how to find the device manager. Usually in the control panel.

Posted on Mar 17, 2014

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

My problem is that the USB part is working (I think). The green light is on. When I press the connect button, the green light blinks. My mouse has a new battery, but the red light isn't on. I've tried pressing connect on the mouse, pressing connect on the mouse and connect on the USB so the green light blinks, pressing connect on the USB and then the mouse. None of these things work. The red light still doesn't work. Any ideas?

Posted on Nov 09, 2011

  • Level 1:

    An expert who has achieved level 1.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 5 Answers

If Your mouse red lazer is ON... And your USB part of you mouse light is GREEN and NOT blinking and you can see your curser but cant move or click... READ THIS!!!

New Batteries... Im not even kidding. Press the bottun that has a star on it thats not on the bottom but near the bottom, and top should pop off. If it your lid on the top of you mouse doesent pop off, keep the star button pushed in and use a knife to pop it off. I had to use a knife because i dont have any finger nails. That was the problem with mine

Posted on Dec 27, 2009

The problem with the mouse is that the dumb@ss engineers did not account for the rotation of the antenna part of the usb plug in portion. at some point, continued rotations in one direction will sever all the wires between the two moving parts. fix is either replace broken usb antenna part, or do what I did which was tear (literally, as it's fused plastic) apart the spinning antenna housing, pulling the mini PCB and resoldering and insulating all the wires back together, then more or less gluing the entire assembly back together as non-moving part.

Posted on Sep 24, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Software need


Microsoft uses Intellipoint for all its supported mice. You can download it off Microsoft's website.

Aug 02, 2009 | Microsoft Wireless Notebook Optical Mouse...

3 Answers

Microsoft Wireless Notebook Optical Mouse Model 1023


Had the same problem. There are 2 reset/ connect buttons: 1 on the mouse, and 1 on the usb device. Press the button on the usb device, and it should start right up. Good luck.

Aug 19, 2008 | Microsoft Wireless Notebook Optical Mouse...

1 Answer

Microsoft Wireless Notebook Model 1023


windows should come with drivers for it, but microsoft.com has a full suite of intellipoint drivers available for all its mice which adds functionality windows drivers don't give it. If it is not working at all the problem is most likely not driver related.

Aug 02, 2008 | Microsoft Wireless Notebook Optical Mouse...

5 Answers

Microsoft Wireless Notebook Optical Mouse 1023 Need Driver


i wanna know about Microsoft Wireless Notebook Mouse model 1023, is there any driver software need to that mouse, please tell me sir
need a driver, mouse works but USB doesn't light up

Jun 21, 2008 | Microsoft Wireless Notebook Optical Mouse...

1 Answer

Microsoft Mouse Wireless Model 1023/1024 won't work


try using an eraser on the contacts if you can reach them. Sounds like dirt/corrosion build-up.

Jun 15, 2008 | Microsoft Wireless Notebook Optical Mouse...

1 Answer

MICROSOFT WIRELESS MOUSE NOT WORKING LIGHTS ON CURSOR NOT RESPONDING


I have the same problem with the 1023 MS wireless mouse. I called MS and they said that for a charge of $120 (the price of 1 yr service for my computer) they can fix the problem. I think it's cheaper to buy another (but different mfg) mouse. My computer operates quite well and don't believe I need this service.
Thanx...CPT

Mar 14, 2008 | Microsoft Wireless Notebook Optical Mouse...

2 Answers

Microsoft wireless notebook mouse model 1024 will not function.


I called microsoft and they could not fix the problem, stated it was a faulty device and are sending me a new one.

Oct 21, 2007 | Microsoft Wireless Optical Notebook Mouse...

Not finding what you are looking for?
Microsoft Wireless Notebook Optical Mouse VSBX300008 Logo

50,487 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Computers & Internet Experts

micky dee

Level 3 Expert

3015 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18425 Answers

Alun Cox

Level 3 Expert

2678 Answers

Are you a Microsoft Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...