First off, my name is Marc, and I am from New Jersey. If by any chance you live anywhere close to me, and still need your dvd player fixed, I can personally fix this item without any hassle. (Depending on the specific issue you are having)
First, I must ask a couple questions of you...
- When did you purchase this item?
If the date of purchase is within 1 year, you should call Fisher Price's customer service directly (1-800-747-8697). The number is toll-free and they are open everyday from 7 a.m. - 10 p.m. (Central Time)
If you are, then call them... I know for a fact that in cases like these, they are normally very good with these issues, and will offer you a no hassle refund.
- Also, what is the exact issue are you having?
This is important for me to know, just because I have successfully repaired two of these devices. One repair was to fix the issue with failing to read the disc properly, and the other was a battery/power supply issue. If the problem you are having with this device does not match either of these, then please be quite detailed about the troubles you are having.
If need be, please feel free to contact me day or night at C-Shore-Repairs@hotmail.com. Otherwise, I wish you the best.