Question about Creative Labs ZEN Vision W Digital Media Player

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Creative Zen Vision W problems

My player hangs up while playing very often and goes into rebuilding mode every time I restart....this problem is occuring since i bought the product. Is the files loaded on it leading to such a problem or does the firmware need to be reloaded or is hard disk faulty?????
please advise so that i can atleast use the product for its purpose...

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Re: Creative Zen Vision W problems

I would make sure you have the latest firmware loaded.

Posted on Dec 06, 2007

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1 Answer

My zen vision m player is stuck on lock

check the hold it set to on position..?

Sep 11, 2009 | Creative Labs ZEN Vision:M Digital Media...

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My fm radio stopped working on my creative zen vision, and the display is all messed up. It also freezes for about 20 minutes when I turn it on. After 20 minutes, it will play normal, but it freezes...

Support for Zen Vision M on this site:

One of the Knowledgebase Solutions for "freezing" gives this answer:

Solution ID: 64087
dot-clear.gifSolution ID # 64087 -->dot-clear.gifdot-clear.gif -->

Player is Freezing
Keywords / Key Phrases: freeze, freezes, freezing, hang, hanging, freezes at creative logo, at docked screen, rebuilding library screen, playing audio files, switching to other functions or menus while shutting down, freezes at recovery mode, freezing at music playing now screen

  1. Gently push the end of a thin object (such as a pin or straightened paperclip) into the Reset hole.
    The reset button for your player is located at the bottom of the player, to the left of the sync adapter port.

  2. Refer to the article below to access the recovery mode and perform a Clean Up.

    SID 64088: Accessing the Recovery/Rescue Mode of your Player


    1. Clean Up scans a player\'s hard disk/memory card and removes any invalid links from the music library. It does not affect the working music files at all. It is recommended that you perform "Clean Up" first before formatting or reloading the player\'s firmware.

    2. It is advisable for you to clean up your player regularly if you are frequently transferring files from you computer to your player or vice versa.

Last updated: June 16th, 2009

Aug 08, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Turns on and then goes to rebuilding screen then says firmware problem but computer doesnt register that its hooked up

check on the zen site and make sure you have the current version for your zen.
download it and do a rebuild with new firmware.
this mp3 has a hard drive, the exact one that the ipod has. They are not immuned from crashing for sure.
But doing a reinstall of the software will probably help alot.

May 19, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Rebuilds Randomly

Do the following on the Vision:M and run a cleanup. First, enter into rescue mode by detaching the Zen Vision:M player from your PC , and making sure that the unit is off.
Then, Slide the power switch towards the power icon and hold the switch in the Power On position.
Next, Push the end of a straightened paper clip into the reset hole,and press gently and remove.
The recovery mode will come up, I would choose clean up, this will not erase anything.
Also, I make sure the player is off before you shake it, as you can damage the hard drive inside if it is on when you shake it.

Mar 17, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

My creative zen vision:M 30GB

Hi you can try going to Creative's web site and downloading there Creative MP3 Player Recovery Tool software and what that does is update everything and most of the time it will fix what the problem . I would try that first.

I hope this helps

Jan 05, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Creative Zen freezes

This should help you right here: Detach the player from the PC and turn the unit off. Then slide the power switch towards the power icon and hold the switch. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove. Release the power button when the recovery mode appears. Select format (all) and select yes to format the player. After the player has finished formatting, select reboot. Then retransfer the tracks to the player as doing the format will erase the whole player.

Jul 24, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Creative Zen Troubles

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Mar 23, 2008 | Creative Labs ZEN Vision:M Digital Media...

2 Answers


im having that sme problem! even when i try 2 restart it still acts crazy! when u find out how 2 fix ur let me kno cuz really want this thing 2 start workin again

Mar 15, 2008 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

"Firmware Problem"?

I would simply connect the player to the computer, use windows explorer to move files to laptop or external drive, then reformat and simply re-transfer the files back from the laptop.

Oct 14, 2007 | Creative Labs ZEN Vision:M Digital Media...

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