Question about SanDisk Sansa e260 MP3 Player

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Loading image failed

I cannot turn my sansa e260 american version on. I get the message loading main image failed. I tried reformatting in recovery mode but it doesn't work. It says the the media is write protected. How can i resolve this?

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Re: loading image failed

Try this;

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.

Best of Luck.

Please RATE my solution at the bottom.

Posted on Nov 27, 2007

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Sansa 260 R load main image failed message


The Sansa e260 Rhapsody could be recovered by resetting the player.
How to reset the player :
1. Player switched on.
2. Press and hold the power button for approximately 30 seconds.
3. Put the player back on.

When the fault is not resolved a firmware update / reinstallation needs to be made. There are 2 steps needed for getting new firmware on the player.

Step 1: switching the player into recovery mode / MSC mode

1. Turn off the player.
2. Slide the Hold/Lock switch on top of the player so an orange color is showing.
3. Press and hold the REC button and connect the device to the computer.
4. A message will appear on the device display screen confirming the connection and a memory partition will be viewable in My Computer.
5. Release the REC button.
Step 2: Update the firmware ( updating firmware always in MSC mode, see Step 1 )
Use next link for updating the firmware:
The Sansa updater installation on the computer should be the easiest way to update firmware.

Need more help ? Just post a comment.

Dec 17, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

My Sansa e260 says "Load main image failed. Switch to Recovery"

Sansa has a tool called firmware updater.

also here is a good forum for the e200 series
you can download the firmware for your region and get instructions.

Good Luck

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I had the same issue I think to switch to recovery mode you lock the keys and hold the record button as you turn on the player. The only place I know of the get the firmware is the official website.

Jul 13, 2008 | SanDisk Sansa e260 MP3 Player

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Donwload the Sansa Recovery Tool form Sandisk's website

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