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Computer issues My computer is restarting itself, frizzing, not accepting upgrades and other problems, it's been scanned for viruses but has been cleared of anything. I would like instructions to reboot my computer. please email them to me at my SNID for my laptop is 70503630.Regards,Tania

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Re: Computer issues

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  • Reboot ... document CH000825 for additional information about how to restart Microsoft Windows. Additional information about how often you should reboot your computer can be ...
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My pc is always turning off unexpectedly, there are informations that it was having a virus, trojan, spyware and worms, what are this things, i didnnt really know, and what will i do to solve this? pls...

hello there

First turn off your automatic restart you can find this one by right your computer icons choose hardware tab and click for start up and recovery uncheck the automatic restart click ok all and you need antivirus program to scan your computer, and remove p2p software or application you dont trust.

thank you

Mar 07, 2011 | Microsoft Windows XP Professional

2 Answers

Fake solve pc issue in windows 7 telling me to turn on security center; this virus has gained access into my world of warcraft account and does not allow me to go to websites by clicking them in google.

Restart the computer in safe mode with networking ie. restart the computer and keep tapping the F8 key on your key board and then choose safe mode with networking and once when the computer boots up you will have only microsoft programmes enabled on the computer install a free anti virus programmes like malawarebytes and run the scan and it removes the viruses and then once when the virus are removed just restart your computer and that should take care of the problem.

Dec 19, 2010 | Operating Systems

2 Answers

Started with my free AVG expiring. I then purchased the AVG 9. Tried to download to my computer but it would not take. Could not save to desk top or run. I also notice I could not down load files from the...

open task manager,in the process tab stop all unnecessery there wont any problem by virus untill you now you can download antivirus and scan your computer.

Feb 14, 2010 | Microsoft Windows Vista Home Premium with...

2 Answers

Possible causes of failure in booting PC

Entire books have been written about the infamous BSOD. Fragmentation of are hard drive is generally the result of a crowded HD.

How to help. Have you check your computer for viruses, spyware, etc. Several free programs exist as well as some online scanner.

I have used AVG before with no problem. Remember however that free software does not actively keep your computer clean. They,in effect, catch the virus after it is on your computer. Paid versions include real time scanning of you computer.

Spyware is different and ever present, cookies included. I have used Advance System Care, both the free and paid versions. This programs scans for spyware, registry problems, privacy issues, and cleans junk files. Another IOBIT product , Security 360, scans for trojans, and deep problems. Both have free as well as upgrades for their products. Additionally, each program has other components which can optimize your system, check and recommend security problems and defense, disk fragmentation.

Check also your HD properties. How much free space do you have? If you are less than 50%, you might add another HD. Besides storage for programs and data the HD is used by the CPU for a type of memory. Not enough space and it will slow your computer down and require the HD to fragment any new files added.

Good luck, hope this helps

Feb 01, 2010 | Microsoft Windows XP Professional for PC

1 Answer

System is too slow on booting even on playing any movies and windows media center is only suported an limited extention pls pls upgrade this..............

try upgrading the ram the higher the ram the faster your computer will run,you can also upgrade the CPU to make it run faster but your best bet would be to upgrade your ram, also scan your computer for viruses this may also be part of the issue

May 07, 2009 | Microsoft Windows Vista Ultimate Edition

1 Answer


I can solve your virus problem and the other issue might be resolved in the process.

First run a scan with this online scanner (Use internet explorer to start the scanner):

After that scan finishes and has cleaned anything found, run this online scanner (Use internet explorer to start the scanner):

After that scan finishes and cleaned anything found download and install the free trial of ESET NOD32 antivirus. Yes, you just scanned with that utility, however the downloadable version has a startup scan that checks any files that start with the system. If any malicious ones are located they are quarantined awaiting your decision to restore them or remove them.

After you install the scanner restart your computer! Regardless if it asks you to or not, restart your computer, then update the security definitions of scanner, then perform and in-depth scan on all hard-drives. After the scan finishes and has removed any malicious files, download and install the free version of Ad-Aware:

Once again, after you install it restart your computer. After the restart update the security definitions then perform a Full Scan. After the scan is complete and has removed any intrusions download and install Spybot Search & Destroy. NOTE: Do NOT install TeaTimer(.exe)! You will be asked if you want it during the installation of Spybot. This utility will cause a possibly fatal conflict with NOD32 and can cause complications with your system! So please DO NOT install TeaTimer.

After you install Spybot, restart your computer. After the restart update the security definitions of spybot and run a scan. After the scan completes remove any entries found then download and install AVG Anti-Rootkit Free:

After installation restart your computer. After the restart perform an in-depth scan of all your hard-drives. After the scan download and install CCleaner.

After installing CCleaner you do not have to restart your computer. Simply start the application and run the cleaner. This will clean out the temporary directories of web browsers and popular applications where viruses will sometimes nest themselves waiting to strike. Cleaning out these directories often helps keep your system clean. After the cleaning finishes click on the, "registry" tab. Now scan for any issues. If anything is found select to fix the issues. When prompted, make a backup of the files and save this file to a location you can remember! If for any reason removing these registry entries causes abnormalities you will double-click the file that you just saved and it will restore everything that was just erased. This is your computer's life-line if for some reason a critical system registry entry was erased. On the bright side, removing these issues from the registry might fix your shut-down issue.

I hope you get this virus removed. Let me know if I can assist you further.

Feb 19, 2009 | Microsoft Windows XP Professional

1 Answer

My computer keeps restarting itself every time I close the lid and sometimes even when I just leave it alone for a couple minutes. It says something like "Windows has encountered a critical problem...


It seems you have a virus on your machine , that is why I mention the software before.

get a good nativirus software i.e; symantec. Mcafee, TrenMicro etc.......
go to http:\\ and get the house call antivirus. This is online scan, it may take a while for it to completed the virus scan but I think it is worth the time.

please let me know if you still have the problem.

Nov 10, 2008 | Microsoft Windows Vista Ultimate Edition

2 Answers

When I try to download something from a website, all of my windows close before I can accept the download

- If you were force to upgrade your windows to vista, I thinks some of the drive are realy compatible on your system.
- You may want to run windows update service pack 1 , It might help you resolved some of the issue.
-Give me more some details of your issue (error-pop-ups, bluescreen)

Oct 11, 2008 | Microsoft Windows Vista Ultimate Edition

1 Answer

Computer constantly stalls

I you have installed all these programs. Then that itself could cause the problem. ununstall all these programs, go to, Download the free edition for virus and spyware, install these both update them on the net, run a complete scan for virus and sypware.

You should never install multiple security softwares at the same time. If you feel one software is not doing well. Uninstall it, restart your system, then install another software and do the scanning.

Jan 04, 2008 | Operating Systems

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