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Changing Information mailbox on CallPilot system connected to Norstar Meridian phone system

I no longer know the number of the information mailbox It shows up in the directory, but I can't change the message as I don't know the mailbox number

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: Information mailbox

Solution

Feature 983 - enter password 102xxxx

Mailbox
Change
Enter mailbox number
Password hit next
Extension hit next
service class change to 1 for regular mailbox, 7 is for information mailbox

Posted on Feb 25, 2009

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consultel1
  • 860 Answers

SOURCE: How do I change my mailbox to an information mailbox?

Changing a mailbox from a subscriber mailbox to an information mailbox would require you to delete one in favor of the other but, if you want to temporarily disable the message taking ability you could login to the mailbox, press the admin key, press the greeting key, press the choose key, select alternate greeting, when you choose your alternate greeting mailbox youll be asked if your mailbox should accept messages press the chng key to toggle from yes to no. dont forget to record a alternate greeting for the mailbox.

hope that helps

Posted on Mar 17, 2009

cnavarro
  • 2460 Answers

SOURCE: Name Display

The voicemail name and the phone system name come from two different places. Your system manager should be able to reprogram the phone system to change names.

Carl

Posted on Sep 08, 2009

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Posted on Jul 19, 2010

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Related Questions:

2 Answers

How do I activate my voicemail on Nokia 6303


The voice mailbox is a network service to which you may need to subscribe. For more
information, contact your service provider.

To call your voice mailbox, press and hold 1.
To edit your voice mailbox number, select Menu > Messaging > Voice messages >
Voice mailbox no..

Jan 14, 2010 | Nokia 6303 Cell Phone

1 Answer

Name Display


The voicemail name and the phone system name come from two different places. Your system manager should be able to reprogram the phone system to change names.

Carl

Sep 08, 2009 | NorStar M7310 Corded Phone

1 Answer

Directory Access Changes


Changing CCR tree...

Ok, for the first part:

Changing the Greeting in the Auto Attendant via CCR tree... you have to get into the ADMIN mailbox:
-> FEATURE 9 8 3
-> Password 1020000 for 3 digit extensions -or- 120000 for 2 digit extensions

(these are the default password, but can be changed)
-> OTHR
-> CCR
-> ADMIN
-> TREE 1 and press OK
-> CHNG
-> Path 0
-> REC then press PLAY to listen to the greeting, and ensure that is the one that you need to change
-> REC the new message
-> remember to SAVE! otherwise all is for not.
THIS MAY BE REQUIRED FOR OTHER TREES ex 2 or 3, listen too all trees and change if required... same steps to get into the trees and prompts.


Ok, second part:
To change the locations of where Press 1 goes do that same steps as above, but Path 1 is for number 1...
Path 2 is for the number 2... so on and so forth.

Apr 03, 2009 | NorStar M7310 Phone

1 Answer

How to activate Voicemail on extensions


Adding Subscriber Mailboxes:

1 – Feature 983
2 – Log: = 1020000 (3-digit DNs) or 120000 (2-digit DNs)
3 – Press MBOX
4 – Press ADD
5 – Mbox: enter mailbox number to be added
6 – Type:subscriber Press OK
7 – Ext: Dial station number (the mailbox and extension do not have to be the same, but for simplicity keep the same)
8 – Service class: Typical class is 1
9 – Name: Enter name (last name, first name) per letters on keypad. Dial as in texting for each letter. Press # to enter a comma between last name and first name.
10 – Directory?: YES or NO (for dial by name for company directory)
11 – Msg waiting: YES or NO (to enable “Message for you” display on phone press Yes)

After this set, you can pass by all the other information, since this is a basic setup for a mailbox.

Now that you created the mailbox, you still have to go into the programming to enable forwarding to voicemail.

Mar 30, 2009 | NorStar T7316E Corded Phone

1 Answer

How do I change my mailbox to an information mailbox?


Changing a mailbox from a subscriber mailbox to an information mailbox would require you to delete one in favor of the other but, if you want to temporarily disable the message taking ability you could login to the mailbox, press the admin key, press the greeting key, press the choose key, select alternate greeting, when you choose your alternate greeting mailbox youll be asked if your mailbox should accept messages press the chng key to toggle from yes to no. dont forget to record a alternate greeting for the mailbox.

hope that helps

Mar 17, 2009 | Nortel Norstar 16-Line PBX Speakerphone

1 Answer

Mailbox not accepting voice messages


Make sure that your mailbox has been set up by changing the password and recording a name for the company directory. if its an existing mailbox it could also be full.

Feb 11, 2009 | Nortel Norstar 16-Line PBX Speakerphone

1 Answer

Information mailbox


Solution

Feature 983 - enter password 102xxxx

Mailbox
Change
Enter mailbox number
Password hit next
Extension hit next
service class change to 1 for regular mailbox, 7 is for information mailbox

Sep 11, 2008 | NorStar M7310 Phone

1 Answer

Initialising Mailbox


To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password

a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"

3. Press the softkey under "OK"
To Create a New Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "ADD"
4. Enter the mailbox number (extension. you want to add
5. Mailbox type: Subscriber and then select "OK"
6. Extension: Usually the same as the mailbox number
7. Service Class: Enter 1
8. Name: Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma, and then enter the first name. When spelling the name, press # to move to the next character
9. Directory: Y (Yes.
10. Message Waiting: Y (Yes.
11. Out dial: Pool, enter 1 and then OK
12. Accept: 1, select OK

To Delete a Mailbox:
1. Log into the system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "DEL"
4. Enter the mailbox number (extension. you want to delete
5. Select the softkey under "Delete"

To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.

To Change the Name on a Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number (extension. you want to change the name on
5. The display shows "Reset Password"
6. Select the softkey under "Next", keep hitting "Next" until the display shows the name
7. Select the softkey under "Chng" to enter a new name
8. Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma and then enter the first name. When spelling the name, press "#" to move to the next character
9. Select the softkey under "Next" to save the change
10. Hit the release button

To Change the "Recorded" Name for the Company Directory:
1. Have the Voicemail User log into their mailbox, after putting in their password, press the button under "Admin" (or press the number 8 key., and then press the number 1 key.
2. You will hear the old recorded name and then the system will "beep", prompting you to record a new name (name only here, not greeting..
3. Press "Ok" in the window when you are done recording and then "Ok" again to accept the recording

Apr 23, 2008 | NorStar M7310 Corded Phone

1 Answer

MESSAGES


It largely depends on what model of switch the phones are connected to, however here are some links to user card and voicemail instructions, hope it helps.

http://www142.nortelnetworks.com/bvdoc/norstarbcm/t7316uce03.pdf

http://www142.nortelnetworks.com/bvdoc/norstarbcm/nvm4_reference_guide.pdf

To listen to your messages:
A number of options are available to you during and after listening to a message.
The table “Listening to your mailbox messages” shows the options and when they
are available.
1. Press ƒ·°⁄ to open your mailbox.
2. Enter your mailbox password and press OK or £.
3. Press PLAY to listen to your messages. For options,
refer to the table "Listening to your mailbox
messages".
4. Press ® to end the session.
Listening to your mailbox messages
Option Button Available
while
listening to a
message
Available
after
listening to
a message
Description
Backup ⁄
or
< <<
X Rewinds the message nine seconds and
resumes playing it from that point.
Copy fi
or
COPY
X X Sends a copy of the message to one or more
mailboxes. When you record the introduction
to the forwarded message, the introduction
must be more than three seconds long.
End of
Message
‹ ‹
or
> >> > >>
X Skips to the end of the message.
Envelope † X X Plays the information on the message envelope.
Envelope information includes the date and
time the message was sent and, if the message
was internal, the directory name of the sender.
This option is not shown on the display.
Erase °
or
ERASE
X X Deletes the message currently being played or,
if no messages are playing, deletes the
message just played. Deleted messages remain
in your mailbox until the session is ended.
(Refer to Notes 1. and 2.)
Forward ‹
or
> >>
X Advances the message nine seconds and
continues playing from that point. A message
can be forwarded as many times as required.

Feb 01, 2008 | NorStar T7316E Corded Phone

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