Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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XP doesn't recognize my external 500 GB WD My book essential edition hard drive

I tried to plug in my brand new Western Digital My Book 500 GB external hard drive today and when I did I received an error message stating that the USB device has malfunctioned and XP is unable to recognize it. Am I doing something wrong or is this a bad unit? Someone told me that I might need to install drivers but there were no discs with the unit, and it says on the box it is plug and play. I am confused and would appreciate any help I can get. Thank you

my 320 gb will not hook up to my windows xp

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Re: XP doesn't recognize my external 500 GB WD My book...

I had a similar problem with a WDelements 250gig.
I found that if i plugged it directly into the computer USB and NOT through the USB i had attached to the computer it rectified the problem..
not sure if this will apply to you, but i thought id share.

Posted on Dec 14, 2008

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Re: XP doesn't recognize my external 500 GB WD My book...

Dear karroll.

Im having same as you're problem. but there is solution that might help you, but didnt work for me for some reason..

enter device manager by type devmgmt.msc, select universal serial bus (USB), you can see what problem at USB, right click to conflict port delete the port who's conflict.
restart your computer.

trying to connect your ext. Harddisk again

Best regards

Posted on Mar 21, 2008

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SOURCE: My Computer does not show: Western Digital My Book Essential Edition 500 GB external USB hard drive

Try freezing it. It sounds crazy, but hear me out... When I got the advice to freeze it, they said freezing also works when a drop causes premature crashing due to hardware failure. I'm a novice, but know enough to be dangerous, so I scrounged the internet trying to find a fix when this happened to me two weeks ago. Mine didn't fall, but started clicking due to hardware malfunction. I was devastated because of course I was too dumb (and cheap) to buy a second hard drive to back up the data on my first one. Lesson learned. Anyway, data recovery was 3 grand or more and I can't afford that so I took the advice of a bunch of people and tried the crazy idea of putting the dumb thing in the freezer. I took the case off using instructions I found on the web and then wrapped it in a white flour sack cloth to absorb moisture and put it in a ziplock in the freezer. After 24 hours freezing I tried again, nothing but obnoxious clicking. Going into Control Panel/Administrative Tools/Computer Management/Device Manager I could see the drive but it said there were no partitions. Windows Explorer wouldn't assign a drive letter. I threw it back in the freezer for 10 days and on a whim last night tried again. The USB 2.0 port on my XP computer is broken and everyone told me not to use Vista if I could help it. So I took a USB hub and plugged it into my USB 1.1 port and then plugged the new hard drive in first and let it boot up. Then I took the frozen hard drive and plugged it in too and I was SHOCKED when Autoplay started running. Maybe the drivers and software from the good drive allowed the bad one to boot up. I don't know. I just know that it didn't work plugged in directly to the USB but it did via the hub good drive first.... Anyway, I have cords running out of the freezer into my laptop which is perched on a chair outside the freezer. I got all my pictures and priceless data off this drive overnight. It did stop a few times (says it can't find the file and the drive stops spinning) and I was able to unplug it, plug it back in and get it going again. It is SLOWER THAN MOLASSES and I would strongly suggest prioritizing your stuff so you get the most important data first because you don't know how long it will run, but I am thrilled beyond belief I got my pictures and home movies back. People told me I was crazy and stupid for freezing a hard drive, but it worked for me so I'm not going to question it. My data is on the new hard drive which I am immediately going to back up onto a second and I will live happily ever after because I didn't need to spend thousands to get my data back. Good luck!

Posted on Aug 13, 2008

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SOURCE: XP doesn't recognize my external 500 GB WD My book essential edition hard drive

I had the same problem some have posted about. I had a lot of data on my drive and then one day it didn't show up in "My Computer" anymore. I had to assign a separate drive letter to the external drive.

Plug in the drive.
Right click on "My Computer"
Click on "Manage
Click on "Disk Management"
On the bottom half of the right side you should find "My Book" assigned to a disk number.
Right click on "My Book"
Click "Change Drive Letter and Paths"
Click Change
Select a new drive letter and hit OK

Hope this helps some people out.

Posted on Nov 06, 2008

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Yes. The case doesn't care what size the drive is. The computer is just asking for the USB driver for the case. Check the WD site for the driver for the model of MyBook that you have. That should cover it.

Posted on Dec 27, 2008

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SOURCE: power cord replacement needed

Is the product still under warranty? You can try which is the Western Digital Warranty Support pages.

Posted on Mar 18, 2009

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Why is there a question mark on my WD My Book 500 external Hard drive short cut?

Wow, Im amazed at the guy who threw his WD into the freezer for a week after a fatal crash and was able to get most of his stuff back! I was so frustrated after my second WD crashed that I gave up and used it as a door stopper. I was too bummed out to even bother returning it for an exchange, and when I did think of doing that, it was too late. I decided never to buy WD again, their drives are pure junk!
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