Problem with scanned documents using Ricoh Aficio 5500

It is a problem with the network connection, if you are using scan router recheck the configuration settings in case of scan to email check connection with smtp server, port no. ssl on or off and do the connection test, check mail server authentication, rest assured it is not a problem with the machine or GW controller.

If the printer came with operating software you should use it to scan the document. Even without the manufacturer software (but not the drivers) you can use Acrobat or Word Perfect or LibreOffice to scan to the application then save the scanned file either as pdf, image format, or as text (OCR).
There are some free scanning software available on the Internet: freeOcr, pdfViewer, Paperscan Free edition They are usually able to send the file to an application or save in a specific format. If they are not able to scan a multipage document you will have to scan one page at a time then assemble the pages

Format HDD's?

verify that the paper size shown on the display matches the size and direction of the paper in the respective trays, make sure paper side guides and rear backstop are tight against paper

When you scan on the platen glass it should ask you if you want to continue scanning after the first page... yes or no.

You must program the email addresses in the machine address book, so that you will have a destination list to scan to email.
You can also try to scan by pressing the Scanner button to access the scanner function and input the email address manually by selecting manual, and then press the Start button to scan the document.

Joe

the system can track scans however is accessed through SP mode only.

www.p4photel.org

Try adding the scanner's IP address in the scnhosts file in the TWAIN folder. Format is similar to the windows hosts file. You'll see a commented out sample entry, just modify that to suit your needs.

This may or may not work for you; we had it working under this configuration but then it stopped for no apparent reason. also note that scanrouter isn't supported under vista. Only advice I've been given so far is to revert to sending scans via SMTP - not ideal!

Does your machine have a document feeder on it? If so, turn off and unplug the machine from the wall, and check in back of the machine to see if the feeder is plugged into the unit properly. Try reseating the document feeder plug to ensure good contact. Plug the machine back into the wall and turn it on. If it detects the document feeder, fax and scan functions should be restored.

do you mean how do you creat a folder to scan your documents into ? if you have document server or scanner buttons on the key pad, then just select scan and mofidy the folder to your choosing.


Thank You,

Mikey