Question about The Computers & Internet
I need a technician to come and investigate and give permission
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Posted on Jan 02, 2017
These types of organizations tend to offer call center help by phone or chat. Alternatively, they offer self-help postings and forums. Organizations send local support people to a home for initial setup. And they may arrange an appointment if they can not fix a problem remotely. Problems are addressed in tiers and escalated to the next tier if no solution is found (ideally).
You can try getting information from the above means or going to a Telkom outlet and making a query. Reportedly, making a phone call to them will put you in a que for 25 to 45 minutes waiting to talk with someone. You might find chat access quicker and post your queries to them, indeed ask them just how to get someone to come to your home and about any fees associated. Here are some links that may prove helpful in your quest:
How to avoid calling the Telkom call centre
Posted on Jan 10, 2018
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