Question about Hitachi 50V500 50 in. HD-Ready LCD Television
You do have the infamous red cloud as we call it. Here's what you need to do and YES, you can have it done by Christmas. Call Hitachis Customer Relations # at 800-654-7013 and tell them you have a defective light engine. They will act like they have no idea what you're talking about but ask them to give you some names of Hitachi certified dealers in your area. Once you've had a tech come out (you will have to pay for them to come out unless you're still under warranty) and they diagnois the problem, call Hitachi customer relations back. Tell them that you had the tech out and that you have a defective light engine. They will send the part to the certified dealer that came out and the dealer should call you to schedule the install.
Now here's the deal, Hitachi will cover the part (around $1500) but they will ask you to cover the install. We just had this done and the tech did the install at our home for $400. It was well worth the $400 to us considering we paid $3600 when we bought the TV 3+ years ago. To my knowlege, Hitachi has not recalled this part. You first have to have it looked at and then they will send out the part.
Please deal only with customer relations and not customer service. I listed the 800 number at the beginning of this post. Everything went very smoothly for us. Don't get frustrated if you call them the first time and they act like they have no idea what you're talking about. Go ahead and get some local dealer names from them and once the problem is confirmed, Hitachi will send the part out and have you up and going way before Christmas...if you call them soon. They had the part to the dealer we used in 2 days. DO NOT LET THE DEALER TELL YOU THAT YOU HAVE TO PAY THE $1500 FOR THE PART!!!!!!!!!! There have been some post that some of the dealers are doing that. Hitachi will replace the part for free! All you pay is for the install. I don't want to sound like a broken record, just want you to have all of the information! Good Luck!
Posted on Nov 27, 2007
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Posted on Jan 02, 2017
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