Not enough information here ot asertain the complete problem for resolution.
Please provide info for the headset connection and phone.
if the headset connect is to large it will not fit to the phone. If the headset has broken wires in the insulation it will not yield sound. Ground and left and rigtht signal from the phone must have a complete circuit in order to completer the sound transfer to the headset. Also if there is a mute function on the headset sound will not transfer.
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