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This is a strange problem you have here my friend. I found the manual if you need it. it is located here: http://www.brother-usa.com/Data/Documentation/Fax/User/UM_FAX575.pdf
If you cannot sort it out with the manual, I suggest that you contact Brother USA and see if they can assist you. their telephone number should be on page 1 I think
Good Luck
Press the Menu or
Menu/Set key. Then
Fax,
Miscellaneous and Compatibility.
Press the Up or Down key until you can
select Basic. Basic reduces the
modem speed to 9600 bps.
Press OK or
Menu/Set or Set key.
Press Stop/Exit.
Note these instructions should work for the
following models: Fax-1835C, Fax-1840C, Fax-1940CN, Fax-2440C,
Fax-2820, Fax-2825, Fax-2920, MFC-210C, MFC-215C, MFC-240C, MFC-3240C,
MFC-3340c, and most other MFC models.
Press the Menu or
Menu/Set key. Then
Fax,
Miscellaneous and Compatibility.
Press the Up or Down key until you can
select Basic. Basic reduces the
modem speed to 9600 bps.
Press OK or
Menu/Set or Set key.
Press Stop/Exit.
Note these instructions should work for the
following models: Fax-1835C, Fax-1840C, Fax-1940CN, Fax-2440C,
Fax-2820, Fax-2825, Fax-2920, MFC-210C, MFC-215C, MFC-240C, MFC-3240C,
MFC-3340c, and most other MFC models.
From the Brother website:
If you are using Voice Over Internet Protocol (VoIP), (a technology that allows you to make telephone calls using a broadband Internet connection instead of a regular (or analog) phone line, review the information listed below. If you are not using VoIP continue to Step 8.
Voice Over Internet Protocol (VoIP) is not a marketed feature of your Brother machine, however there is a compatibility setting available with this machine that may assist with sending and receiving faxes when using VoIP. Adjusting this setting lowers the baud rate (modem speed) and turns ECM (Error Correction Mode) Off. To adjust this setting follow the steps listed below:
Press Menu or Menu/Set => Fax => Miscellaneous => Compatibility.
Select Basic.
Press OK or Menu/Set. (For touchscreen models, skip this step.)
The baud rate or communication speed of the Brother 4100 Fax is not selectible by the user. It is factory set to begin at 14.4 (the highest speed) and fall back in increments until reliable communication is established.
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